Afternoon all,
Last week i collect a drive belt roller from my local OPC, only to realise i had ordered the wrong part when i got home.
I've ordered the correct part but the OPC tells me they cannot return the part to Porsche and therefore i'm not eligible for a refund?
I had it with an electrical part. I spoke to the DP about it and got a refund. They do seem to follow Porsche policy and say if Porsche won't accept it back, then neither will they.
I had it with an electrical part. I spoke to the DP about it and got a refund. They do seem to follow Porsche policy and say if Porsche won't accept it back, then neither will they.
Completely understandable, had they let me know when ordering the part that it was non-returnable!
I think I'll take it with me and try my luck :thumb:
Recently and I mean very recently Porsche have changed the rules and will accept returns from the OPC FOC . So either the service guy hasnt been to any recent meetings or they are just trying it on. This info is FACT and I was told this by my OPC service guy ,who I know well. Funnily enough only today sent back some parts that were not right for me , but they had happily ordered them to check as they knew they could now return them. :thumb: :thumb:
Afternoon all,
Last week i collect a drive belt roller from my local OPC, only to realise i had ordered the wrong part when i got home.
I've ordered the correct part but the OPC tells me they cannot return the part to Porsche and therefore i'm not eligible for a refund?
but if you bought it over the phone or interest, then you are covered by the Consumer Contracts Regulations - which came into force in the UK in June 2014 - now apply when buying online. This replaced the Distance Selling Regulations which no longer apply in UK law.
The Consumer Contracts Regulations
From 13 June 2014, the Consumer Contracts Regulations - which implement the European Consumer Rights Directive into UK law - apply to all purchases you make at a distance, for example online or over the phone.
This piece of legislation replaces the Distance Selling Regulations.
The Consumer Contracts Regulations stated 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
For this reason, when I'm ordering a part I will look up the part number myself.
But crucially when on the phone ordering, I will have them look it up based on my car reg, and then have them read the part number and check their number matches mine.
Then if it is wrong, it is their fault and saves any argument.
This was at OPC Cambridge.
I specified the part number however i wasn't informed that i couldn't return it, only that it had to be ordered in as they don't keep them in stock :what:
I will try for a refund when i collect the new part
This was at OPC Cambridge.
I specified the part number however i wasn't informed that i couldn't return it, only that it had to be ordered in as they don't keep them in stock :what:
I will try for a refund when i collect the new part
Well, they refused to give me a refund, even after I explained that I wasn't informed that the part was non refundable when I ordered it, and after (apparently) asking the manager :x