Chris has done a couple of sets of wheels for me. One set had a problem over a year after he did the work. I mentioned it to him more for information than anything as it was so long ago. He came round to my house, took the wheels away and did them again. His levels of customer service are simply amazing.
I'm happy to share my experience with you Terry by a phone call via PM exchange of phone number. I can assure you, I am not the only person to have a different experience to the dozens if not hundreds of excellent experiences that match your own. No business can please all its customers all of the time. That is a fact.
Chris has done a couple of sets of wheels for me. One set had a problem over a year after he did the work. I mentioned it to him more for information than anything as it was so long ago. He came round to my house, took the wheels away and did them again. His levels of customer service are simply amazing.
I'm happy to share my experience with you Terry by a phone call via PM exchange of phone number. I can assure you, I am not the only person to have a different experience to the dozens if not hundreds of excellent experiences that match your own. No business can please all its customers all of the time. That is a fact.
Another vote for Exel Wheels*. I have nothing other than a positive experience, be it customer service or quality of work.
Of course, picking up on the point raised above, yes, it is impossible to please all the customers all of the time.
Some customers have an off day too.
It is a fact that no business can satisfy all its customers all of the time. What stands out (positively or negatively) is how a business handles a situation when the satisfaction standard is not met.
The task of wheel refurb is not differentiated. It is the package of service before, during and after the refurb that makes it marketable where my experience drove me to find good alternatives. My posts simply highlight there are good alternatives in service to consider. It's then down to personal choice for the customer.