In For Service

[Martyn1]

Dropped my car off at Northways this morning for a major service plus new front shocks, OEM ones as the rears were recently changed to OEMs and I didnt want to mix them.

I also thought I needed new bushes on the steering rods (as per PPI advice), but Northways, rather than just change them inspected them and advise me they are not necessary.

How many OPC's would have turned down the opportunity to make some additional cash??

Migration info. Legacy thread was 36224

 

[smtk]

Northways seems on the ball.

Fixed my car (hopefully) and found a few new problems.

But i sent them an email asking for a quote for the few problems havent heard back yet guess i have to phone them

Migration info. Legacy thread was 36226

 

[Fuchs]

The boys at northway are excellent - they understand and appreciate that some people dont want to (and cant afford to) throw money away on work that doesnt need to be done. I've never had a bad experience with them in 20 years (i knew ray before he set up northway and he was a mech for someone else).

With regard to you not receiving an email reply, i would give them a call - they dont seem very keen on cyberspace and prefer to actually talk to people.




Migration info. Legacy thread was 36229

 

[Martyn1]

Quote: Originally posted by Warren M on 24 October 2005
With regard to you not receiving an email reply, i would give them a call - they dont seem very keen on cyberspace and prefer to actually talk to people.

I was discussing thier use of forums with them this morning, they said they really didnt have a lot of time for following them I guess the same goes for email. Call them Im sure they wont let you down.

Migration info. Legacy thread was 36252

 

[Robertb]

Quote: Originally posted by Martyn1 on 24 October 2005

...but Northways, rather than just change them inspected them and advise me they are not necessary. How many OPC's would have turned down the opportunity to make some additional cash??

Interesting- you will continue to be a good customer of them, and I'm sure that anyone reading this would be happy to use them also. So in the long run, good customer care pays dividends...

Migration info. Legacy thread was 36297

 

[Martyn1]

Sure will.


Migration info. Legacy thread was 36301

 

[993C2S]

To echo the sentiments from above, Northway are a great bunch of guys who are genuine enthusiasts. They know these cars inside out and back it up with superb customer service.

Migration info. Legacy thread was 36318