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Corrosion warranty put to the test

Jo Brown

Trainee
Joined
10 Aug 2004
Messages
71
Anyone out there had a problem with the actual body corroding and creeping out from underneath the black metal trim on the rear side windows.

I have just put in a claim for this to be rectified under Porsche's 10 yr corrosion warranty, as my 1997 993 has always been purchased and serviced within the same OPC (Lancaster) dealership, including the annual bodywork inspection.

Lancaster Cambridge have experienced problems with corrosion coming from the bottom of the front and rear screens but say they have never seen it coming from the bottom of the side windows before. Although Lancaster say there shouldn't be a problem with my claim, they have taken photos of the small area concerned and sent them off to Porsche UK for their agreement. Why do I get an uneasy feeling someone is going to back track and refer to 'the small print' somewhere?

Has anyone else had experience of the corrosion warranty and in particular with corrosion coming from the same area?






Migration info. Legacy thread was 17426
 
Jo,

I have the same problem on mine, but have never got around to doing anything about it yet. I think I posted an entry on this very subject sometime last year.

Let us know how you get on.


Migration info. Legacy thread was 17428
 
Jo

I've also recently put in a claim (AFN Reading) for minor corrosion at the bottom of both the A posts. I only noticed this whilst removing the windscreen seal to sort out the dreaded windscreen creak! But as you say it is a known problem area on 993's. AFN also took photos of my car and (ominously) said I may have to bring it back in for an PCGB engineer to look at before a decision was made. They also took great interest in the fact that a new windscreen had been fitted three months earlier by Autoglass. All in all I didn't get the impression they would be rolling out the red carpet on this one!

My car also has all the bodywork inspection stamps and FPSH bar the last service in March so theoretically there shouldn't be a problem. I'm going to chase them later today, I'll let you know how I get on.


Migration info. Legacy thread was 17433
 
I had a problem on both B posts on my 996. Rust was spreading out from behind the door striker plates, a common failing I have since learned. After about 2 months the go ahead was given by Porsche and the repairs were carried out faultlessly by the local approved Porsche bodyshop (Lloyds Autobody).

Pity the OPC wasn't so helpful in other matters, but I am now told that the "Porsche Insurance" is nothing of the kind. I dealer sells a car with a fault (obvious or otherwise) that leads to a claim, then the dealer kops the claim, not the Insurance. So much for it "being in their (the OPC's) interests to make claims on the customer's behalf". The exact opposite seems to be the case and this explains (to my mind anyway) why I got absolutely nowhere with a raft of expensive faults.....


Migration info. Legacy thread was 17434
 
I had corrosion under the windscreen above the wipers - this was all sorted by the OPC Cambridge.

I also have corrosion on the black rear quarters (window) but I was told this is not covered as it not the actual bodywork.


Migration info. Legacy thread was 17435
 
Hurrah, nearly five months after putting in my warranty claim for minor rust bubbles at the bottom of the A post pillars I was called by Porsche Reading today to say the claim had been approved and would be carried out by their offical bodyshop - bodytechnics. Maybe nows a good time to get the front bumper freshened up, am going to get them to quote for it tomorrow.

Migration info. Legacy thread was 23770
 
The b@stards refused my claim for rust bubbles under the rear window as they said the car had been painted by a non OPC. Even complained to Porsche UK, but nothing.

Well done.

Migration info. Legacy thread was 23778
 
I thought I would just tell the conclusion of my story after posting my original thread.

After six months and two refusals by Porsche Cars UK to accept the problem (caused by an original assembly error in pulling the window trim down too hard onto the body paintwork), I paid for the necessary repairs.

I then wrote a complaint letter to the Managing Director stating that my experience of their warranty left me concluding they operated a policy of ' mess the customer around long enough and they will give up and go away'.

Over the six month period they had ignored the support and recommendations from my OPC bodyshop manager at Cambridge, taken 4 months to reply to the original warranty submission - finally replying with a rejection on the basis "we have never seen corrosion in this area before". You can guess my reply.

They then suggested removing the side window at their expense taking a further 4 weeks to make another decision (with the car stuck at the dealership and no offer of a loan car) resulting in a second warranty refusal under their so called 'Goodwill Programme'on the basis the corrosion had not resulted in any holes forming. They also refused to pay for the window removal as originally promised!

My letter to the Managing Director also contained a threat to take my complaint to his counterpart in Germany.

The end result was an offer of so called "goodwill, on the basis that the car is otherwise in immaculate condition' to pay 50% of the repair cost - no appology and no explanation as to the reason for the six months of messing about.

I am left concluding Porsche are making too much easy money from business car buyers to bother about customer service?

My local Maserati dealer heard about this and contacted me with the offer of a Masereti 4200 coupe loan car whilst I was without my 993. Now that's customer service for you - and Maserati are back into racing!

Look out Porsche, Maserati are after your customers!!!

Jo


Migration info. Legacy thread was 23789
 
great news to hear you finally got it sorted...

soory at hear about the OPC experience....... that's why I stick to the independents...


Migration info. Legacy thread was 23793
 
That's an interesting experience Jo.

Not sure if I posted this story already BUT, a friend of the family bought a Maserati, after a few months of ownership he crashed it! Turn's out it was something to do with the steering or something. Maserati inspected the car and owned up it was their fault entirely. They wanted to inspect the car themselves in Italy, might take a few months he was told. Rather than, let him wait around or even beg for a loan car - they asked him to spec out a car, flew him and his wife to the factory, big apologies, factory tour and factory collection of his BRAND NEW car. NOW that is customer service.

Porsche in Japan are much better, never a problem for me or any of my mates (between us we have 964's, 993's 986's, 996's and soon I will be the first to get either a 987 or a 997)






Migration info. Legacy thread was 23798
 
Porsche Reading's official bodshop has quoted me £400 - 450 + vat to do the front bumper plus blend into wings and bonnet whilst my car is having warranty work done.

Seems a bit steep to me, anyone got any personal recomendations of a good paint shop in the Berkshire area?


Migration info. Legacy thread was 23808
 
I have rust on the top edge of my windscreen where the cabrio roof 'sits'. Does anyone know if this would be covered under the corrosion warranty? Am dropping it off at Chiswick (aka the devils toiletbowl) tomorrow for the alarm to be fixed and want to know if I can get the rust done.

Migration info. Legacy thread was 141614
 
I think you just have toi give it a try - I think they might say it is due to the hard top rubbing against the paint work. Therefore not a fault of the paint. But worth a try.


Migration info. Legacy thread was 141628
 
Yep give it a try nothing to loose as you will be going to the shop anyway ......... push them to send the claim to head office with photos etc...

The seals around the windscreen of the 993 also rubbed against the paint which then allowed corrosion and as you can see above they were covered so although not the same case it is the same cause as paint was rubbed away by part of the car.... Hopefully this gives you some ideas... In the case of a hard top I would think Porsche may try and reject your claim but hopeflully not.


Migration info. Legacy thread was 141649
 
My understanding, from the service book, is that you have to have rust holes in the bodywork before they would honour the corrosion warranty.

Migration info. Legacy thread was 141650
 

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