Having had a tough experience with Cridfords, I eventually bought a 997.2 C2S from RSJ who were good to deal with.
A year on and I’ve been enjoying the car, and having it serviced and generally looked after by Northway (e.g. radiator grilles and cruise control installed).
In October 2023 my car wouldn’t run properly and the issue was diagnosed by Northway as the high pressure fuel pump, with the kicker that the pumps were on back order. Eventually they got stock and replaced the pump in December.
Fast forward to this weekend which I spent in North Wales searching out some fun roads with a group of friends. Just after lunch on Saturday the car suddenly wouldn’t rev over 4k RPM, and I pulled over outside Bala. We read the codes and it was the pump again. I then waited and waited (and waited) for recovery. We After a story too convoluted to get into, the car was eventually delivered by the breakdown service to Northway this afternoon (covered in bird poo and filthy inside and out). This was 2 days later than promised, then a day later than promised, then 4 hours later than promised, but they had the car.
Against this, I had the unhelpful deadline of a CAT training day booked for tomorrow. All seemed lost, Northway had a full slate and didn’t get the car until late in the day. I was starting down the barrel of losing my 50% deposit as the day was booked to learn more about the car, and spent too long messing the team at CAT around this week.
Ray then called my mobile at about 5pm to ask about the driving day, where it was, and to see what if anything could be done to save my deposit! He texted me shortly after to say that they were going to crack on with it tonight, and 90 minutes later I collected my car.
I think that’s pretty amazing customer service. He and his team fitted a pump in 2023 that unknown to them was defective. It failed 5 months later and they then stayed late to replace a pump without charge, to allow me to enjoy myself tomorrow. They are out of pocket for the labour and the hassle of getting a refund out of Porsche, and bent over backwards to help me.
I am now a customer for life, and would recommend you give them a try for straightforward, honest, expert advice and unbelievable service.
A year on and I’ve been enjoying the car, and having it serviced and generally looked after by Northway (e.g. radiator grilles and cruise control installed).
In October 2023 my car wouldn’t run properly and the issue was diagnosed by Northway as the high pressure fuel pump, with the kicker that the pumps were on back order. Eventually they got stock and replaced the pump in December.
Fast forward to this weekend which I spent in North Wales searching out some fun roads with a group of friends. Just after lunch on Saturday the car suddenly wouldn’t rev over 4k RPM, and I pulled over outside Bala. We read the codes and it was the pump again. I then waited and waited (and waited) for recovery. We After a story too convoluted to get into, the car was eventually delivered by the breakdown service to Northway this afternoon (covered in bird poo and filthy inside and out). This was 2 days later than promised, then a day later than promised, then 4 hours later than promised, but they had the car.
Against this, I had the unhelpful deadline of a CAT training day booked for tomorrow. All seemed lost, Northway had a full slate and didn’t get the car until late in the day. I was starting down the barrel of losing my 50% deposit as the day was booked to learn more about the car, and spent too long messing the team at CAT around this week.
Ray then called my mobile at about 5pm to ask about the driving day, where it was, and to see what if anything could be done to save my deposit! He texted me shortly after to say that they were going to crack on with it tonight, and 90 minutes later I collected my car.
I think that’s pretty amazing customer service. He and his team fitted a pump in 2023 that unknown to them was defective. It failed 5 months later and they then stayed late to replace a pump without charge, to allow me to enjoy myself tomorrow. They are out of pocket for the labour and the hassle of getting a refund out of Porsche, and bent over backwards to help me.
I am now a customer for life, and would recommend you give them a try for straightforward, honest, expert advice and unbelievable service.
