saqibmalik1
New member
- Joined
- 4 Sep 2013
- Messages
- 3
Hi All
I'm new to this forum. I have a 2011 plate 997 C2 which was involved in a hit and run about 7 weeks ago. I didn't get the driver's number plate, so have had to claim on Insurance.
The car was in the garage (Porsche East London) for 4 weeks and was scheduled to be returned when they called me to say that they were waiting for a Rear Wheel Hub (99733160500) which wasn't in stock. That was 3 weeks ago and I've called up practically every day to ask about the status, and all i'm told is that the part is on back order, and not available anywhere in the UK or Germany!
I've escalated this to Porsche HQ in Reading and to the Porsche centre I bought this from, but no luck. HQ were most unhelpful, because I called them 2 weeks ago and haven't heard back.
I really wasn't expecting this from Porsche! Surely they should have supplies available. How can they make customers wait for 3+ weeks..! All I was told by Porsche parts was that "this happens with Ferraris and Lambos too"..
Disappointed really.. I still have no ETA on when the part will be available and when I can have my vehicle back. Am I being unreasonable? Porsche Warranty won't give me a hire car either because this isn't a warranty claim, it's accident repair.
I'm new to this forum. I have a 2011 plate 997 C2 which was involved in a hit and run about 7 weeks ago. I didn't get the driver's number plate, so have had to claim on Insurance.
The car was in the garage (Porsche East London) for 4 weeks and was scheduled to be returned when they called me to say that they were waiting for a Rear Wheel Hub (99733160500) which wasn't in stock. That was 3 weeks ago and I've called up practically every day to ask about the status, and all i'm told is that the part is on back order, and not available anywhere in the UK or Germany!
I've escalated this to Porsche HQ in Reading and to the Porsche centre I bought this from, but no luck. HQ were most unhelpful, because I called them 2 weeks ago and haven't heard back.
I really wasn't expecting this from Porsche! Surely they should have supplies available. How can they make customers wait for 3+ weeks..! All I was told by Porsche parts was that "this happens with Ferraris and Lambos too"..
Disappointed really.. I still have no ETA on when the part will be available and when I can have my vehicle back. Am I being unreasonable? Porsche Warranty won't give me a hire car either because this isn't a warranty claim, it's accident repair.
