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npilling
Trainee


Joined: 16 Dec 2007
Posts: 64



PostPosted: Tue Jun 30, 2009 9:13 pm    Post subject: OPCs - watch out! Reply with quote

Just had interim service at OPC, £600 inc. brake fluid change.

Expensive enough, but then they try to eak out unnecessary work - they wanted £950 to replace the alternator, £150 for a horn (one of the two tones) and £40 to hoover out some leaves from behind the spoiler air ducts! It turns out there's nothing really wrong with the alternator, just charging at 0.4V less than normal. And as for the leaves, I sorted this myself in 10 mins.

And then, a few days later noticed some oil on the driveway. It turns out they hadn't tightened the sump drain nut!

The OPC showroom was spotless, with usual free drinks and TV, and lots of 'how are you today Sir', but it seems no real honest competency underneath.

A poor show!
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996UFO
Spa-Francorchamps


Joined: 28 Jul 2008
Posts: 295


2001 Porsche 996 Carrera 2

PostPosted: Tue Jun 30, 2009 9:48 pm    Post subject: Reply with quote

Charging for getting rid of the leaves and the cost of one of the horns is bad.

What voltage is your alternator charging at? 13.8V ?

Just thought, ironic that OPC's charge too much and then they criticise your alternator for not charging enough Very Happy


are you sure the £150 for the Horn wasn't anything to do with looking at the birds on the reception desk?
 
  
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Pete Hadfield
Suzuka


Joined: 06 Sep 2008
Posts: 1147
Location: 25 miles north of Manchester

2007 Porsche 997 Carrera 2S

PostPosted: Tue Jun 30, 2009 10:09 pm    Post subject: Reply with quote

996UFO wrote:
Charging for getting rid of the leaves and the cost of one of the horns is bad.

What voltage is your alternator charging at? 13.8V ?

Just thought, ironic that OPC's charge too much and then they criticise your alternator for not charging enough Very Happy


are you sure the £150 for the Horn wasn't anything to do with looking at the birds on the reception desk?


One of the birds is more expensive than £150/hr Wink
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Clivejive
Silverstone


Joined: 15 Sep 2008
Posts: 136


2006 Porsche 997 Carrera 2S

PostPosted: Wed Jul 01, 2009 7:59 am    Post subject: Reply with quote

I got fed up with my OPC on my first visit, went in to ask about servicing costs etc and the folk in there walked about with their noses in the air as if I was a homeless guy who stumbled in off the street. Ok, I'm probably much younger than the majority of their customers (30) but even then I'm sure the average age of the Porsche owner is coming down all the time (maybe worthy of a poll????). Anyway that put me off straight away, I've now been using an indy in Edinburgh (David Phillips) who is spot on! Very reasonable labour rates, will take a look at my car at the drop of a hat, no ***** and knows his stuff. Highly recommended!

Does anyone else get the 'better than you attitude' from the OPCs? I would love to go in one day and compare payslips and see their attitude change!! Grin
 
  
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speed8
Monza


Joined: 23 May 2009
Posts: 211
Location: Yorkshire


PostPosted: Wed Jul 01, 2009 9:34 am    Post subject: Reply with quote

I'm going to pop into my local OPC to price up a couple of parts and just to confirm that all the recall work has been done.
I'll be interested to see how they welcome me seeing as I normally go about in scruffy jeans and dirty trainers when I'm off work (I normally do some work on the house or the track car when I'm off). I'm also curious to see if the reception girls are as fit as everyone suggests.....
 
  
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oze172
Suzuka


Joined: 04 Jun 2008
Posts: 1246
Location: Hampshire


PostPosted: Wed Jul 01, 2009 10:59 am    Post subject: Reply with quote

Me too, I've asked for dates, advice and quotes for work I wanted done and never received a call back.

Think most OPCs generally prefer customers who don't know what needs doing or what they're talking about and certainly not 911UK forum members Smile

Also important to say that there are some really good guys at OPCs too,. For example Sean in the parts dept at Reading OPC, really helpful chap.
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Stuart
General
General


Joined: 16 Sep 2007
Posts: 5093
Location: Waterworld

2004 Porsche 996 GT3 Mk2

PostPosted: Wed Jul 01, 2009 11:04 am    Post subject: Reply with quote

oze172 wrote:
Also important to say that there are some really good guys at OPCs too,. For example Sean in the parts dept at Reading OPC, really helpful chap.


Ditto the guys in parts at Chiswick, very helpful and always friendly, if you can get your call through that is... PC
 
  
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Dave
Shanghai


Joined: 29 Sep 2005
Posts: 4609
Location: Surrey


PostPosted: Wed Jul 01, 2009 11:44 am    Post subject: Reply with quote

The guys at OPC Mid Sussex are very good Cool
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martinisonline
Nürburgring


Joined: 25 May 2008
Posts: 400



PostPosted: Wed Jul 01, 2009 12:08 pm    Post subject: Reply with quote

Yes,

The guys at Colchester OPC parts were really helpful in locating and forwarding my daft machine screw replacement. Despite the novelty 44 pence price tag they were extremely helpful!

Martin
 
  
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johnpiroca
Newbie


Joined: 08 Feb 2009
Posts: 12


2000 Porsche 996 Carrera 4

PostPosted: Wed Jul 01, 2009 12:51 pm    Post subject: Reply with quote

Glad to see that the same bad attitude happens in other countries ! OPCs seem to have a problem with second-hand cars (even if they are selling those cars) and especially with young people (I'm 32!).

I hate that look and judgement ! If I couldn't afford the car I wouldn't buy it. I'm a customer as good as every other they have.
 
  
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royd999
Hockenheim


Joined: 15 Dec 2008
Posts: 731
Location: West Sussex


PostPosted: Wed Jul 01, 2009 1:12 pm    Post subject: Reply with quote

Dave wrote:
The guys at OPC Mid Sussex are very good Cool

+1 thumbsup
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Ex: 997 C2S Tip in Seal Grey. Bose, SatNav, Chrono+, Heated sports seats, Phone, Cruise etc.
 
  
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brendan996
Spa-Francorchamps


Joined: 30 Mar 2009
Posts: 259
Location: Hertfordshire


PostPosted: Thu Jul 02, 2009 8:56 am    Post subject: Reply with quote

Recently visited my well respected independent. Waited an hour for the receptionist to tell me what was wrong with the car which was incorrect. Ended up going to OPC Byfleet who spent an hr finding the fault and rectifying it. Also their labour rates on 10 year cars is only £10/hr more than my independent.
 
  
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timm996
Spa-Francorchamps


Joined: 17 May 2008
Posts: 276
Location: nottingham


PostPosted: Thu Jul 02, 2009 11:17 am    Post subject: Reply with quote

Well I popped into Notts OPC to get a price.
I picked up a secondhand 3 spoke steering wheel to replace the four spoke and needed an airbag.

Anyone here not understand this?

So explained this to the parts manager, first thing he said was:
ok, what's your registration?
well I thought why do you want this
To check the part
But its a new steering wheel, not from my car, thats the point
So whats it from?
A later 996
?
( I had the bloody wheel in question in my hand, I mean how many steering wheels are fitted to 996's)
So what is the registration of the car it came from
I dont know its secondhand
oh, various comments, like, it's difficult if you dont have the reg, etc,
( the wheel has its part number stamped inside which I showed him)
he goes off into the workshop with the wheel
a long time later reappears
He comes back really pleased with himself after solving an incredidibly complex mystery that would taken a lesser man days to work out. We have done some detective work, its from a later car, after looking at lots of files, we have found it ( shows me the exploded drawing with the parts) it will be 600 + vat.
ok thanks

I felt like I was asking halfords for a trunion from a 1929 fraser nash, I was so glad someone in the workshop recognised the rare sight of a 966 steering wheel, otherwise it would have been a very long day.

On the plus side the receptionist was lovely, offered me a coffee and my kids sat in a new grey turbo in the showroom, trouble is I want one now and it has to be new...

ps someone was in my road last night in 996 gt3 rs, small world
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adeb70
Newbie


Joined: 24 Mar 2009
Posts: 39



PostPosted: Thu Jul 02, 2009 11:25 am    Post subject: Reply with quote

anyone dealt with the sutton coldfield opc ?
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daogle
Newbie


Joined: 23 Jan 2003
Posts: 27
Location: United Kingdom


PostPosted: Thu Jul 02, 2009 11:47 am    Post subject: Reply with quote

adeb70 wrote:
anyone dealt with the sutton coldfield opc ?


No but have dealt with Solihull which is only up the road and they have been. good. Kerry in service especially. Don't know now though after being sold
 
  
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rhenders
Hockenheim


Joined: 23 Oct 2007
Posts: 692
Location: Hertfordshire


PostPosted: Fri Jul 03, 2009 6:52 pm    Post subject: Reply with quote

Pete Hadfield wrote:
996UFO wrote:
Charging for getting rid of the leaves and the cost of one of the horns is bad.

What voltage is your alternator charging at? 13.8V ?

Just thought, ironic that OPC's charge too much and then they criticise your alternator for not charging enough Very Happy


are you sure the £150 for the Horn wasn't anything to do with looking at the birds on the reception desk?


One of the birds is more expensive than £150/hr Wink

How do you know that Peter? Hand
 
  
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Pete Hadfield
Suzuka


Joined: 06 Sep 2008
Posts: 1147
Location: 25 miles north of Manchester

2007 Porsche 997 Carrera 2S

PostPosted: Fri Jul 03, 2009 9:37 pm    Post subject: Reply with quote

I met my wife there Sad Sad Sad Sad Sad
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garyw
Montreal


Joined: 24 May 2007
Posts: 575
Location: warwickshire


PostPosted: Fri Jul 03, 2009 10:34 pm    Post subject: Reply with quote

daogle wrote:

No but have dealt with Solihull which is only up the road and they have been. good. Kerry in service especially. Don't know now though after being sold


I've recently been speaking to them(kerry), service wise they have been very good which is a bonus after the sales department lost me as a customer for life..
Sadly they were too busy and would take over a week to book me in for tyres. And Yes they were the cheapest quote going!!!

garyw
 
  
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mark pearce
Approved Trader


Joined: 06 May 2004
Posts: 2709
Location: Nationwide


PostPosted: Sat Jul 04, 2009 6:13 am    Post subject: Reply with quote

Regarding Hoovering out the leaves
i had OPC Guildford ask me 3 times if i wanted that done to a car

The senior tech at OPC Exeter still doesnt believe me

Because


If you look at the jobs to do list on a service it is one of the jobs INCLUDED in the list that forms part of the service
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Wattie
Zolder


Joined: 05 Nov 2006
Posts: 5708



PostPosted: Sat Jul 04, 2009 6:33 am    Post subject: Reply with quote

mark pearce wrote:
Regarding Hoovering out the leaves
i had OPC Guildford ask me 3 times if i wanted that done to a car

The senior tech at OPC Exeter still doesnt believe me

Because


If you look at the jobs to do list on a service it is one of the jobs INCLUDED in the list that forms part of the service


Have a look in your service record books chaps - it says it in there!
 
  
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