northeast canuck
New member
- Joined
- 5 Dec 2007
- Messages
- 40
In a little over a month of ownership, I have to say I have been somewhat unlucky. I have just picked my car up from being repaired at my local OPC for the second time in a month (I didn't buy it from them but bought from another OPC), although this time the reason why I took it in was because I needed a rear tyre replaced due to there being a screw embedded nicely in it.
I agreed a price with them - they matched the cheaper Costco price and at Porsche they wash it for me - and thought that would be that. Left the car with them overnight to be picked up this morning. Yesterday afternoon got a phone call from them to say that they did an overall inspection of the car - something that they always do - and have found that the nearside suspension "track arm" had excessive play and needed replacement. Four hours of labour plus bits & pieces comes to a handy £500 plus VAT please. This is in addition to the £375 I am already paying for the screwed tyre!
Of course my first question, after the initial shock, was "what about my warranty"? There was a big pause followed by "Oh, do you have an extended warranty sir?". So we went through the same routine as I did a month ago and then it was determined that yes I did have a warranty and yes (thank god) the work was covered, no problem. So I guess Porsche GB get the £500 bill for an S-shaped metal rod.
I have no idea if it would have made any difference if it hadn't been replaced, I certainly didn't notice anything wrong with the steering before - it handles very nicely indeed!
The thing is, I had actually taken it to them only four weeks ago because a gear linkage had snapped (after 2 days of ownership), and at that time they did their little check and found NOTHING wrong with the car at all, everything came up in the green. But that time, they knew I had just bought the car and was warrantied because I was up front about it right away. I didn't mention any of that this time because I just needed a new tyre fitted. But this time, they had picked up this tracking arm thing (it's just a little S-shaped piece of metal as far as I can see), and they also strangely decided that my front discs had some corrosion on them and the pads are a bit low (they are not IMHO). And to top it off the wipers are in "poor" condition. I put it to them that I had only just bought the car so why would the wipers be in "poor" condition (again, they are not IMHO).
I just think it is a little suspicious that they have found all this stuff when about 200 miles ago they found none of it. And it all seems to fit into this warranty-renewal business that everyone seems to be running into problems with (ie wiper blades anyone?)......
I can't help but wonder if this is all to generate revenue for the service department? Or am I just being too cynical?
And of course, I expect that all of this will have to be rectified at my great expense, by them, before warranty renewal next year?
I still love the car and love driving it but I am already starting to tire of the dealer side of things. To be fair everything has been covered under warranty so far (except tyre of course) but I am just sooo wary of them.
Any thoughts?
I agreed a price with them - they matched the cheaper Costco price and at Porsche they wash it for me - and thought that would be that. Left the car with them overnight to be picked up this morning. Yesterday afternoon got a phone call from them to say that they did an overall inspection of the car - something that they always do - and have found that the nearside suspension "track arm" had excessive play and needed replacement. Four hours of labour plus bits & pieces comes to a handy £500 plus VAT please. This is in addition to the £375 I am already paying for the screwed tyre!
Of course my first question, after the initial shock, was "what about my warranty"? There was a big pause followed by "Oh, do you have an extended warranty sir?". So we went through the same routine as I did a month ago and then it was determined that yes I did have a warranty and yes (thank god) the work was covered, no problem. So I guess Porsche GB get the £500 bill for an S-shaped metal rod.
I have no idea if it would have made any difference if it hadn't been replaced, I certainly didn't notice anything wrong with the steering before - it handles very nicely indeed!
The thing is, I had actually taken it to them only four weeks ago because a gear linkage had snapped (after 2 days of ownership), and at that time they did their little check and found NOTHING wrong with the car at all, everything came up in the green. But that time, they knew I had just bought the car and was warrantied because I was up front about it right away. I didn't mention any of that this time because I just needed a new tyre fitted. But this time, they had picked up this tracking arm thing (it's just a little S-shaped piece of metal as far as I can see), and they also strangely decided that my front discs had some corrosion on them and the pads are a bit low (they are not IMHO). And to top it off the wipers are in "poor" condition. I put it to them that I had only just bought the car so why would the wipers be in "poor" condition (again, they are not IMHO).
I just think it is a little suspicious that they have found all this stuff when about 200 miles ago they found none of it. And it all seems to fit into this warranty-renewal business that everyone seems to be running into problems with (ie wiper blades anyone?)......
I can't help but wonder if this is all to generate revenue for the service department? Or am I just being too cynical?
And of course, I expect that all of this will have to be rectified at my great expense, by them, before warranty renewal next year?
I still love the car and love driving it but I am already starting to tire of the dealer side of things. To be fair everything has been covered under warranty so far (except tyre of course) but I am just sooo wary of them.
Any thoughts?