Just got my C4S back from Hatfield following it's 48k service. We agreed a 15% discount up front which I thought was great until I went to pick up the car. Even though I said no extras they tried to charge me an extra £100 for changing one of the front lightbulbs plus £10 for the bulb. When I challenged this they said that they did it without my prior approval and the small print lets them do jobs without permission anyway as long as they are sub £100. I did manage to negotiate the labour charge down to £28, but even so I think this is taking the Michael when I specifically stated that I did not want any extras, and I have two witnesses. In any event I would rather pay myself £28 to cange the bulb!
I've thrown 'breach of contract' and 'small claims court' at them, but they standing their ground. To add salt to the wound they didn't complete the brake fluid change because they couldn't slacken one of the bleed nipples - wonder why they didn't try and free it! They have said that they will complete the job if I free up the nipple though in their defence.
All beware of those dreaded extras!
:x
I've thrown 'breach of contract' and 'small claims court' at them, but they standing their ground. To add salt to the wound they didn't complete the brake fluid change because they couldn't slacken one of the bleed nipples - wonder why they didn't try and free it! They have said that they will complete the job if I free up the nipple though in their defence.
All beware of those dreaded extras!
:x