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qwerty911
Trainee


Joined: 19 Feb 2018
Posts: 54
Location: (North)West Coast of Scotland


PostPosted: Wed Jan 29, 2020 3:05 pm    Post subject: Advice please Reply with quote

I bought our Porsche Approved 2010 reg 997.2 c2s Cab two years ago from an OPC.
There was a service record issue at that time, but I thought it was all sorted out and I bought the car happy that it would have full and correct OPC history and just had Major Service. But this week when I went book car in for 2yr Minor Service, with different OPC, they tell me the car has no online record of 4yr Major, even though it is in the book, nor the PDK ever being done at 6yrs, nor spark plugs since 2015 and the last service is recorded, online, as a minor. but the book says Major (This was the original issue!). I phoned the OPC that did the 4 & 6yr service and they say they have no record of the car being with them on the date, or even the year stamped but could confirm the 6yr service, but the receipts for the 6yr service visit do not incl any PDK work.
I’ve raised issue with supplying OPC and they are getting back to me. But my question is, being a Porsche Approved car, should evidence of the 4yr service, 6yr PDK service and correct spark plug changes, not all be easy to produce? given it was sold as a warranted car?
 
  
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Robertb
Dijon


Joined: 01 Sep 2003
Posts: 7587
Location: South Oxfordshire

2002 Porsche 996 Carrera 4S

PostPosted: Wed Jan 29, 2020 3:52 pm    Post subject: Reply with quote

On the face of it, a full history would surely be a pre-requisite of the warranty.

If not, given that the Approved Used scheme specifies that any service due within 3 months is done prior to sale, that a PDK oil change should be done at the supplying dealers expense if they can't produce proper evidence. There's not a massive difference in what's actually done in a major service vs a minor, so maybe they'd carry one out for the price of a minor, given you need to get one anyway.

Plugs presumably would not have been needed at the point of sale 2 yrs ago if they'd been done in 2015.
_________________
"911- the guilt-free supercar"

Current: 2003 C4S Coupe, seal/black

Ex: '02 C4S Coupe, '96 993 Targa, '88 Carrera Sport Coupe
 
  
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GARY S
Monza


Joined: 06 Aug 2016
Posts: 180



PostPosted: Wed Jan 29, 2020 5:47 pm    Post subject: Reply with quote

Approved Used Porsche sold with a questionable full service history. Ironic that if you tried to renew the Porsche warranty it would fail the 111 point check if they found none standard battery or wiper blades.
 
  
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C2.1GTS.2
Newbie


Joined: 06 Jun 2017
Posts: 22



PostPosted: Wed Jan 29, 2020 7:37 pm    Post subject: Reply with quote

That`s just Porsche centre`s being Porsche Centre`s, trained in the very best way to warm each & one of our backsides.(if you let them).
 
  
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qwerty911
Trainee


Joined: 19 Feb 2018
Posts: 54
Location: (North)West Coast of Scotland


PostPosted: Mon Feb 03, 2020 1:59 pm    Post subject: Reply with quote

Update - The OPC who I bought the car from, appear to agree that despite being Porsche Approved and Warrented, the car has missing service history, including the 6yr PDK change. They have offered to cover the full cost of having these items done now when the car is in (with different OPC) for a scheduled minor service.
I don’t intend to sell the car anytime soon, but I still feel a bit annoyed that I paid the premium for an OPC car, PA + Warrented, that didn’t in fact meet this criteria. Technically the car does not have provable correct service history.
What would you reasonably do?
 
  
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T8
General
General


Joined: 29 Jun 2010
Posts: 16298
Location: Kent


PostPosted: Mon Feb 03, 2020 3:18 pm    Post subject: Reply with quote

qwerty911 wrote:


What would you reasonably do?



I'd take everything that the supplying OPC is now prepared to give, accept that the car is currently as good as it can be and get on enjoying ownership.
_________________
2007 Guards Red 997 Turbo Tiptronic
ex 2004 Polar Silver 996T Tiptronic
ex 2002 Seal Grey 996.2 C4 Tiptronic
ex 1978 Silver 924 Manual
 
  
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Hertsdriver
Montreal


Joined: 12 Nov 2018
Posts: 513
Location: Hertfordshire/London

2004 Porsche 997 Carrera 2

PostPosted: Mon Feb 03, 2020 3:18 pm    Post subject: Reply with quote

I agree, you clearly paid a premium for a car that has at best been misrepresented (probably accidentally). If I were you I would write to the DP of the OPC and ask them for an offer of compensation, based on the difference of what they would reasonably price your car at in part exchange both with and without an opc fsh. I would expect the difference is a few thousand quid minimum...
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My 997.1 C2 ownership thread: http://911uk.com/viewtopic.php?t=134228
 
  
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