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AMS911
Newbie


Joined: 28 Jan 2019
Posts: 42



PostPosted: Thu Oct 24, 2019 11:04 pm    Post subject: Service Qualms Advice Needed Reply with quote

Hi all,

My 997.2 has just been in for its major service. Got the all clear with the health check etc. However when leaving the opc the car wouldn't start. Upon turning the ignition all the lights on the dash flashed up and a clicking noise whilst everything was flashing. Multiple failures shown on the dash e.g pasm failure, headlight failure and some others.

Now I immediately assumed that this was a case of dead battery. We had the car taken back into the service centre and the tech advised I'd need a new battery. They put in the new battery which we assumed would fix the issue, but the car was still doing the same. Dont know

So I've now left it with them. Any ideas on what else it could be apart from battery?

Also, I purchased the car in March and it had its 111 inspection so the warranty was added by the OPC, however they claim that this doesn't cover battery and have quoted me £220 for the swap including labour, is this reasonable?

Any thoughts are appreciated, thanks !
 
  
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FZP
Estoril


Joined: 18 Jan 2015
Posts: 3850
Location: Cheshire


PostPosted: Fri Oct 25, 2019 12:09 am    Post subject: Reply with quote

To answer your question, no it's not reasonable, but that's the going rate. Their game, their rules. Although I'd be arguing that you've spent £220 to not fix the issue. Ask them for consideration on the matter when the final bill comes in
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murph7355
Trainee


Joined: 20 Mar 2012
Posts: 67



PostPosted: Fri Oct 25, 2019 9:53 am    Post subject: Reply with quote

Was it all working fine before the service? No issues at all with starting?

I'd tell them that this is their issue to resolve as it was fine before it was in their care...and to put your old battery back on for now as that doesn't seem to be the problem.

I wonder if they've left the battery disconnected for a while - how long was it with them for?

Does the clicking sound happen when you turn the key to start it, or just at the first turn to get the lights on the dash up?

Clicking when trying to turn the engine over is usually (on any car) either the battery not having enough juice or the starter motor/solenoid.
 
  
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Zingari
Brands Hatch
Brands Hatch


Joined: 25 Oct 2009
Posts: 13061
Location: Cheshire

1993 Porsche 964 Anniversary

PostPosted: Fri Oct 25, 2019 3:02 pm    Post subject: Reply with quote

That sounds cheap for a battery and labour. Aren't batteries usually c£300 on their own which you have to buy to protect warranty Dont know
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T8
General
General


Joined: 29 Jun 2010
Posts: 16107
Location: Kent


PostPosted: Fri Oct 25, 2019 3:36 pm    Post subject: Reply with quote

Zingari wrote:

That sounds cheap for a battery and labour. Aren't batteries usually c£300 on their own which you have to buy to protect warranty Dont know


£220 fitted is cheap. I suspect that it's + VAT.

The latest Moll for a 997 costs £184+VAT less any discount you can negotiate.
_________________
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ex 2004 Polar Silver 996T Tiptronic
ex 2002 Seal Grey 996.2 C4 Tiptronic
ex 1978 Silver 924 Manual
 
  
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Magic919
Barcelona


Joined: 05 Jun 2013
Posts: 1279
Location: Berkshire


PostPosted: Fri Oct 25, 2019 5:20 pm    Post subject: Reply with quote

So they are swallowing the labour charge as it was a recent purchase. How kind.
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FZP
Estoril


Joined: 18 Jan 2015
Posts: 3850
Location: Cheshire


PostPosted: Fri Oct 25, 2019 6:51 pm    Post subject: Reply with quote

I was quoted £220 When mine went on the fritz. Popped down the local place and the Bosch equivalent at £160. So I went for that....went to collect the car and got a bill for just over £200. Got done over for the old, plus VAT sir scam plus disposal fee frustrated
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DJones
Hockenheim


Joined: 01 May 2011
Posts: 673
Location: Hampshire


PostPosted: Fri Oct 25, 2019 6:58 pm    Post subject: Reply with quote

If changing the battery didn’t fix it you might as well put the old one back in..

Darren.
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7573
Location: Brighton


PostPosted: Fri Oct 25, 2019 7:10 pm    Post subject: Reply with quote

I would humbly suggest they check the power distributor pin as per the link .. if not that then there is a drain on the car which is discharging the battery .

http://911uk.com/viewtopic.php?t=118716&highlight=power+dist

Pretty poor to replace a battery .. not check it and leave it for you to say it has a problem .
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Paul Farrar
Trainee


Joined: 20 May 2005
Posts: 93
Location: Thruxton, Hants


PostPosted: Fri Oct 25, 2019 7:18 pm    Post subject: Reply with quote

I had a new battery at OPC last month. £199.14 fitted incl VAT. Fitted FOC as the car (997.2) was in for sundry other things anyway.
_________________
currently:
997 Gen 2 Carrera S - 2010 (59) - GT Silver - Manual
previously:
993 Carrera S - 1996 (P) - Zenith Blue - Manual
993 Carrera 2 - 1993 (L) - Polar Silver - Manual
944 Turbo - 1990 (G) - Panther Black - Manual
 
  
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AMS911
Newbie


Joined: 28 Jan 2019
Posts: 42



PostPosted: Sat Oct 26, 2019 8:28 am    Post subject: Reply with quote

I appreciate all the replies gents,

In terms of the battery yes £220 was quoted including VAT and Labor, going by the responses it's reasonable at least.

However the issue wasn't resolved with the battery swap, so I have asked them to put my original battery back in as it was perfectly fine before it went in for service and I have had no issues in my ownership.

@demort totally agree, they simply swapped out for a new battery on the techs advice. Thanks for highlighting the fault with the power distributor pin, I will raise it with the OPC.

Will keep you guys posted with what I hear back. Thanks
 
  
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AMS911
Newbie


Joined: 28 Jan 2019
Posts: 42



PostPosted: Mon Oct 28, 2019 3:16 pm    Post subject: Reply with quote

DeMort, your assessment was spot on, as per usual thumbsup

The OPC is replacing the power distributor pin, parts have been ordered and should be fitted tomorrow fingers crossed.

Thanks again
 
  
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7573
Location: Brighton


PostPosted: Mon Oct 28, 2019 6:50 pm    Post subject: Reply with quote

what worries me is that they didn't find it in the first place .. it's not exactly uncommon and for you to have to tell them .. sigh .. i blame the bonus system ..

The OPC mechanics are usually very good guys .. wave money in their face to rush a job / cut corners and this is what you get .

Its fixed or being fixed though Thumb

Tell them some random bloke with no experience told you what it was Floor
_________________
.

My Daughter's Crowdfunding has hit the target .

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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jl-c
Monza


Joined: 22 Jul 2013
Posts: 235
Location: Shropshire


PostPosted: Mon Oct 28, 2019 7:09 pm    Post subject: Reply with quote

deMort wrote:
what worries me is that they didn't find it in the first place .. it's not exactly uncommon and for you to have to tell them .. sigh .. i blame the bonus system ..

The OPC mechanics are usually very good guys .. wave money in their face to rush a job / cut corners and this is what you get .

Its fixed or being fixed though Thumb

Tell them some random bloke with no experience told you what it was Floor


Hand Floor Floor Floor
_________________
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We all do silly things/make mistakes, it's how we deal with them that sets us apart from animals and Americans.
 
  
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