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queenmonkey
Trainee


Joined: 13 Jul 2016
Posts: 70



PostPosted: Tue May 28, 2019 4:27 pm    Post subject: key problem (frustration) Reply with quote

Hi Guys. in the last three years i've spent 1k on two key heads and an ignition barrel. I've also fallen out with my local Porsche dealer but accept i did try it on by presenting one of the keys as faulty (which isn't surprising as it'd been in the washing machine!). That key fob had lost the will to live and thereby leaving me with my sole key. Well that key packed up a few days ago. When pressed the little red light would only flash intermittently but not open/ lock the car (unless done manually) I thought it might be a battery issue so changed it. Still the same! Any ideas other than to buy a third key head?!
QM
 
  
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7183
Location: Brighton


PostPosted: Tue May 28, 2019 6:12 pm    Post subject: Reply with quote

Years ago i coded a Cayenne key onto a car .

2 Days later the service advisor came up to me , threw the key across the desk and said .. that key you coded dont work so fix it as the customer is waiting .

I unclipped the cover to look at the battery .. soapy water and corroded electronics .. i refitted the cover .. threw the key back across the desk and told him to tell the customer that perhaps next time they should try taking the key out of their trousers before washing them .

Basically .. every mechanic knows water damage to Any electronics .

Anyways and moving on .. there is a fault with the key head , you have tryed a new battery so i doubt any fix will work but some listed here you could try ..

http://911uk.com/viewtopic.php?t=110233&highlight=reset+fob

Personally i feel it will need a new key head .

I would suggest using an Indy .. they will be cheaper .
_________________
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My Daughter's Crowdfunding has hit the target see Here

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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queenmonkey
Trainee


Joined: 13 Jul 2016
Posts: 70



PostPosted: Sat Jun 01, 2019 6:01 pm    Post subject: Reply with quote

Thanks deMort, I’m going to give it it to a specialist electronic key company to attempt to repair it.

Queenmonkey
 
  
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Guywilko
Trainee


Joined: 04 Jul 2017
Posts: 53



PostPosted: Mon Jun 03, 2019 12:23 pm    Post subject: Reply with quote

OPC Wilmslow are picking my car up this week to honour a spontaneous key failure within 2 years of purchase
 
  
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peterzoom
Monza


Joined: 25 Jul 2016
Posts: 241


2001 Porsche 996 Carrera 4

PostPosted: Tue Jun 04, 2019 2:54 pm    Post subject: Reply with quote

This seems all too familiar to me Confused
I had 2 new keys supplied and coded to my car just over 1 year ago.
1 key is faultless, as one might expect really.
The other is about to go back this coming Tuesday to OPC in Glasgow.....for the 4th time eh!

Last time the key stopped working, same symptoms as on each previous occasion, works perfectly then out of the blue the red light ceases to flash and zero response from the key.
I am in the habit of routinely rotating the keys in use for our cars on a month on month off basis to equalise wear and tear. So the problem key had been in use for just 3 weeks before failing again.
I thought I would try changing the battery, but no luck, still dead with a fresh Duracell.
Dropped in to OPC Glasgow and after a little bit of fiddling with the battery and the contacts the technician got it to function again. However it has now failed again, so back to OPC Glasgow it goes
frustrated frustrated frustrated
I am so fed up with this and to rub salt into my wounds the Manager had the gall to suggest that I may have invalidated the warranty by replacing the battery myself with a non Porsche item Evil or Very Mad
I am dreading next Tuesday as if there is any suggestion of not actually replacing the key I am very likely to explode PC nooo
_________________
GT3 wheels, hub-centric spacers, brake ducts, Carrera rear wing, 200 cell cats+full big bore system, IPD plenum, K&N cold air intake, Hel lines, V3 sprit booster, Revo re-map, Numeric short shift, Rennline pedals, CSF radiators, Rennline semi-solid engine mounts, Alpine double din dvd, camera and speaker install, IMS Guardian and Zun-Sport grilles
 
  
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7183
Location: Brighton


PostPosted: Tue Jun 04, 2019 7:47 pm    Post subject: Reply with quote

@ peterzoom

You are doing the correct thing .. rotate the keys , the system is based on a rolling code .. if one key is not used in a long time it falls " out of sync " .. too far behind on the code advancement and will no longer work .

The batterys in these .. i know them off by heart .. CR2032 .

Porsche do NOT make these batterys .. a third party supplier does . any battery listed as this model number is acceptable .

manager as usual is not living upto the standards that Porsche would like to set and indeed i would expect they would be rather annoyed at comments like this from him .

I would also add .. a manager is NOT an ex mechanic .. he's a pen pusher who really has no idea how a car works .

Simple answer to that comment .. my solicitors will chat with yours in court if that's your answer and i will also be talking to customer services about your comments and we will see what they have to say .

Throw in the usual comments about ill never buy another Porsche if you speak to customer services and it will soon be sorted .

my feeling .. the circuit boards in these are perhaps not brilliant .. i suspect it's nothing more than a broken solder joint .. but thats still a new key head to fix as no mechanic will attempt to find the fault .. it's just not cost effective im afraid .

if i was going to blame you in any way .. you have large fingers / thumbs and apply too much pressure on the buttons and that is the reason it has failed
Surprised

lol .. fobs ain't what they used to be if this is the case .

Basically you have used it as normal .. it has packed up .. see what response you get from the OPC but if your not happy then please .. ill say it again .. please phone customer services and explain your problem ..

OPC will give you their number should you request it .. that alone will send a few shock waves down their spines !!
_________________
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My Daughter's Crowdfunding has hit the target see Here

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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queenmonkey
Trainee


Joined: 13 Jul 2016
Posts: 70



PostPosted: Tue Jun 04, 2019 8:48 pm    Post subject: Reply with quote

This key business is really poor and it beggers belief that a Porsche product is so poor. What really frusrtates me is the attitude of Porsche staff. Porsche Hatfields service is abysmal, 1K spent on key related items and still have a faulty key (not the one that went in the machine). I've also been back at least 3 times when they've packed up! The bit i really dislike is the apparent disdain toward me and my (tatty) 996. I've written and complained with no satisfactory outcome.

Now i've got another problem (see other thread). I've avoided going to Hatfield Porsche for an OE part. I called Porsche Silverstone yesterday morning. Couldn't speak to someone in the stores so the receptionist took my number and assured me they'd get back to me. No call back from them (over 24 hours later) despite me trying two more times!

I've got a Range Rover and BMW 640 besides my 996. The customer service from both those marques is so much better.

Apologies for the rant but it's quite cathartic!
QM
 
  
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Gray79
Silverstone


Joined: 28 Apr 2019
Posts: 108
Location: Scarborough


PostPosted: Tue Jun 04, 2019 9:06 pm    Post subject: Reply with quote

deMort wrote:


I would also add .. a manager is NOT an ex mechanic .. he's a pen pusher who really has no idea how a car works .


I take offence to that comment a bit, I’m a service manager at a franchised dealer (ok not cars), and I am an ex mechanic, in fact we have nine depots and most of the service managers are ex mechanics.
 
  
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7183
Location: Brighton


PostPosted: Tue Jun 04, 2019 9:07 pm    Post subject: Reply with quote

I'm not sure of your other problem unless its the warning light post .

This is unrelated to the key obviously .

I can only say .. customer services .. this is a liaison between the OPC and the customer .. an arbitror so to speak .

OPC should be able to give you their number and you can explain your problems to them .. the outcome though i can't say .

I'm not siding with OPC or the customer .. both are right and wrong at times .. you know what i feel about trying it on so i'll not go on about that other than to say .. the mechanic ends up paying for things like this .. OPC doesn't .. its bonus related shall we say and it has cost me money in the past through no fault of my own ... we are not payed huge amounts ... try £21k Basic .

Phone them always in the event of a problem .

OPC and phone back is indeed a joke . ive read many posts about this and they really should know better ..

It makes no difference what model you have .. a service is a service regardless .
_________________
.

My Daughter's Crowdfunding has hit the target see Here

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7183
Location: Brighton


PostPosted: Tue Jun 04, 2019 9:13 pm    Post subject: Reply with quote

Gray79 wrote:
deMort wrote:


I would also add .. a manager is NOT an ex mechanic .. he's a pen pusher who really has no idea how a car works .


I take offence to that comment a bit, I’m a service manager at a franchised dealer (ok not cars), and I am an ex mechanic, in fact we have nine depots and most of the service managers are ex mechanics.


Fair enough .. some are some are not .. i can only talk from Porsche experience .. i've yet to have a service manager that has ever worked on a car .. what they and indeed the service advisors tell customers is not how i have explained the fault to them ... i do sometimes cringe when i hear their take on what is wrong with a car when i have explained it in detail to them .

It's no different at an indy to be fair ..

i can only tell it as i see it .. if i caused offence then i apologise and sincerlearly i do . .. you would seem to be the exception to the rule from my humble experience .
_________________
.

My Daughter's Crowdfunding has hit the target see Here

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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queenmonkey
Trainee


Joined: 13 Jul 2016
Posts: 70



PostPosted: Tue Jun 04, 2019 9:15 pm    Post subject: Reply with quote

Yes deMort, i understand your point and sympathise if it's the mechanic that gets it in the kneck. My issue is not with the quality of the work. My gripe is that if i'm paying premium rates i expect a premium service. If i get that with R/R and BMW why not with Porsche? Sorry i'm back ranting and it's probably time i went to bed!
QM
 
  
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7183
Location: Brighton


PostPosted: Tue Jun 04, 2019 9:17 pm    Post subject: Reply with quote

queenmonkey wrote:
Yes deMort, i understand your point and sympathise if it's the mechanic that gets it in the kneck. My issue is not with the quality of the work. My gripe is that if i'm paying premium rates i expect a premium service. If i get that with R/R and BMW why not with Porsche? Sorry i'm back ranting and it's probably time i went to bed!
QM


You will find no argument from me .. i am at times not happy with OPC or indeed Indy .
_________________
.

My Daughter's Crowdfunding has hit the target see Here

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
View user's profile Send private message
   
peterzoom
Monza


Joined: 25 Jul 2016
Posts: 241


2001 Porsche 996 Carrera 4

PostPosted: Wed Jun 05, 2019 10:23 am    Post subject: Reply with quote

Thanks for the tips and wisdom De Mort. I will let you all know how it goes. Plan for the worst and hope for the best etc etc Smile
_________________
GT3 wheels, hub-centric spacers, brake ducts, Carrera rear wing, 200 cell cats+full big bore system, IPD plenum, K&N cold air intake, Hel lines, V3 sprit booster, Revo re-map, Numeric short shift, Rennline pedals, CSF radiators, Rennline semi-solid engine mounts, Alpine double din dvd, camera and speaker install, IMS Guardian and Zun-Sport grilles
 
  
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Toml
Trainee


Joined: 05 Mar 2016
Posts: 55
Location: Cambridge


PostPosted: Wed Jun 05, 2019 4:35 pm    Post subject: Reply with quote

I recently sent a dead key to an Ebay seller who refurbished the circuit board and provided a new key case. Now works perfectly and all for £35!
 
  
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kurlykris
Magny-Cours


Joined: 30 Jun 2014
Posts: 2512
Location: Warwickshire


PostPosted: Wed Jun 05, 2019 8:32 pm    Post subject: Reply with quote

Toml wrote:
I recently sent a dead key to an Ebay seller who refurbished the circuit board and provided a new key case. Now works perfectly and all for £35!


Wow, do you have a link/ebay seller name to share with us Question
_________________
1998 996.1 C2 3.4 with "Aerokit Cup"
2006 Boxster S sport chrono
2010 Mercedes E350 AMG Sport

 
  
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Toml
Trainee


Joined: 05 Mar 2016
Posts: 55
Location: Cambridge


PostPosted: Wed Jun 05, 2019 9:54 pm    Post subject: Reply with quote

Here you go: https://www.ebay.co.uk/itm/Porsche-911-986-996-Boxster-1-2-3-Button-Key-Fob-Remote-Repair-Service-New-Case/273540425988?hash=item3fb047a904:g:J3gAAOSwAP9cVP1O

Just be aware the new case is harder, cheaper plastic than OEM. If you have a good original case you might want to request they reuse.
 
  
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kurlykris
Magny-Cours


Joined: 30 Jun 2014
Posts: 2512
Location: Warwickshire


PostPosted: Wed Jun 05, 2019 10:57 pm    Post subject: Reply with quote

Thanks Toml, I`ll send them my spare key and see how they get on with it, at that price who wouldn`t Question

I`ll use a seperate shipping/receiving address though, just in case, I don`t want them stealing my cars Grin

I`ll update when completed Thumb
_________________
1998 996.1 C2 3.4 with "Aerokit Cup"
2006 Boxster S sport chrono
2010 Mercedes E350 AMG Sport

 
  
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queenmonkey
Trainee


Joined: 13 Jul 2016
Posts: 70



PostPosted: Thu Jun 06, 2019 5:44 am    Post subject: Reply with quote

That's the ebay company i sent my key to. I'll update when it's back (and car is operational!). If it works ok then i'm thinking of sending the key that went through the wash!
QM
 
  
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Griffter
Spa-Francorchamps


Joined: 22 May 2016
Posts: 343



PostPosted: Thu Jun 06, 2019 6:19 am    Post subject: Reply with quote

deMort wrote:
I'm not sure of your other problem unless its the warning light post .

This is unrelated to the key obviously .

.


Is it possible that the key is ok but the over voltage (the other problem) damaged the alarm / central locking unit?

queenmonkey did the two problems coincide?
 
  
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Toml
Trainee


Joined: 05 Mar 2016
Posts: 55
Location: Cambridge


PostPosted: Thu Jun 06, 2019 6:35 am    Post subject: Reply with quote

queenmonkey wrote:
That's the ebay company i sent my key to. I'll update when it's back (and car is operational!). If it works ok then i'm thinking of sending the key that went through the wash!
QM

When I got mine back I tried using it but it didn't work! Of course, I had no idea I needed to reset/resync the key. I found this on the internet:

http://www.jmgporsche.co.uk/index.php/menu-articles/articles-maintenance/item/234-996-986-alarm-primer

Quite different to the reset process I read in one of the links in an earlier post. Regardless, the long winded process in the JMG article took me 3 or 4 tries before the car suddenly responded to the key button presses.
 
  
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