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alpinaman
Montreal


Joined: 21 Feb 2012
Posts: 557



PostPosted: Fri Apr 12, 2019 2:23 pm    Post subject: Porsche Warranty issues? Reply with quote

Bought my Cayman 981 from OPC and had 2 year OPC warranty.Had it serviced and some new tyres and brakes at OPC.

Over winter its developed a few faults so i thought i would send it in for a bit of work under warranty.

Spoiler not aligning ..High on Offside... NOT COVERED
Suspension Noise nearside front..........NOT COVERED
Suspension noise from rear...........NOT COVERED
Tailgate rattling over bumps ...........NOT COVERED
Headlights delaminated and peeling...NOT COVERED


What a waste of time....All classed as wear and tear,32k miles.


Is this "fair enough" ? I thought buying a prestige brand low miles car from OPC with OPC warranty was a good idea?

Rude dealer too..... Seriously sounded like a commandant that was having a bad day..

Rolling Eyes Rolling Eyes
 
  
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FZP
Estoril


Joined: 18 Jan 2015
Posts: 3544
Location: Cheshire


PostPosted: Fri Apr 12, 2019 2:59 pm    Post subject: Reply with quote

I'd be speaking to a different OPC
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jonttt
Zolder


Joined: 20 Aug 2012
Posts: 5922
Location: Liverpool


PostPosted: Fri Apr 12, 2019 3:07 pm    Post subject: Reply with quote

As stated simpy go to antoher OPC.

The difficulty can be identifying the exact fault as it may be wear and tear or a fault ie you may have to pay for investigative work but I always angle for this to be goodwill.

The delaminating headlight I would definately argue is not wear and tear unless its obviously been caused by damage Dont know
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alpinaman
Montreal


Joined: 21 Feb 2012
Posts: 557



PostPosted: Fri Apr 12, 2019 3:07 pm    Post subject: Reply with quote

Really?

Looking at your location i dare say you know the dealer...

Nearly an hour way too,might try Sheffield
 
  
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alpinaman
Montreal


Joined: 21 Feb 2012
Posts: 557



PostPosted: Fri Apr 12, 2019 3:10 pm    Post subject: Reply with quote

jonttt wrote:
As stated simpy go to antoher OPC.

The difficulty can be identifying the exact fault as it may be wear and tear or a fault ie you may have to pay for investigative work but I always angle for this to be goodwill.

The delaminating headlight I would definately argue is not wear and tear unless its obviously been caused by damage Dont know




Yea, i can see that.

Thing is,the dealer is just angling that im paying up and thats it,even before i get the car there.
They dont even know whats wrong and already the hard sell.

Doesnt give me any confidence whatsover.
 
  
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FZP
Estoril


Joined: 18 Jan 2015
Posts: 3544
Location: Cheshire


PostPosted: Fri Apr 12, 2019 3:24 pm    Post subject: Reply with quote

alpinaman wrote:
Really?

Looking at your location i dare say you know the dealer...

Nearly an hour way too,might try Sheffield

There are 2 in my region. I hope it's not Wilmslow as they have been outstanding on service and warranty issues over the past 5 years.
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911UK
Porsche Community
Porsche Community


Joined: 15 May 2002
Posts: 10139
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Fri Apr 12, 2019 3:27 pm    Post subject: Re: Porsche Warranty issues? Reply with quote

alpinaman wrote:
Bought my Cayman 981 from OPC and had 2 year OPC warranty.Had it serviced and some new tyres and brakes at OPC.

Over winter its developed a few faults so i thought i would send it in for a bit of work under warranty.

Spoiler not aligning ..High on Offside... NOT COVERED
Suspension Noise nearside front..........NOT COVERED
Suspension noise from rear...........NOT COVERED
Tailgate rattling over bumps ...........NOT COVERED
Headlights delaminated and peeling...NOT COVERED


What a waste of time....All classed as wear and tear,32k miles.


Is this "fair enough" ? I thought buying a prestige brand low miles car from OPC with OPC warranty was a good idea?

Rude dealer too..... Seriously sounded like a commandant that was having a bad day..

Rolling Eyes Rolling Eyes


I find it quite surprising that some these issues haven't just been sorted by this OPC 'under warranty' for a car you've bought

Suspension issue needs more information as at 32k the shocks are not worn out

The headlamp de-lamination issue is a known problem for almost all clear coat headlamps, this I would take to a detailer to restore the headlight and apply a fresh clear coating to protect it
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kan300
Silverstone


Joined: 12 Sep 2014
Posts: 116
Location: Cheshire


PostPosted: Fri Apr 12, 2019 3:33 pm    Post subject: Reply with quote

Might be worth contacting the new OPC opening this month in Preston - it may already be open.

I had the same issue on my old 997 but when I pointed out that I had not done a lot of miles since I bought the car - Service Department billed the work internally to Sales.

It can also be down to who you speak to in service too.
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alpinaman
Montreal


Joined: 21 Feb 2012
Posts: 557



PostPosted: Fri Apr 12, 2019 3:37 pm    Post subject: Reply with quote

The headlamps is odd..

I have never seen this particular issue on any of my previous cars,had many BMW's Mercedes and Jaguars.

The easiest way to describe it is,when you have sunburn and your skin starts to peel.
Never seen that before....
Dont know
 
  
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tim993
Zolder


Joined: 22 Aug 2006
Posts: 5223
Location: Hampshire

2016 Porsche Boxster 981

PostPosted: Sat Apr 13, 2019 9:26 am    Post subject: Reply with quote

alpinaman wrote:
The headlamps is odd..

I have never seen this particular issue on any of my previous cars,had many BMW's Mercedes and Jaguars.

The easiest way to describe it is,when you have sunburn and your skin starts to peel.
Never seen that before....
Dont know


There are two other issues I've seen, buit on the rear lights on a 981:

1. stress / fracture lines developing inside the plastic. (OPC Reading replaced under warranty)
2. condensation inside a rear light unit. (not spoken to them yet as only just noticed)

I've heard of the stress / fracture lines appearing on a 991.2 as well.
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jonttt
Zolder


Joined: 20 Aug 2012
Posts: 5922
Location: Liverpool


PostPosted: Sat Apr 13, 2019 1:29 pm    Post subject: Reply with quote

Tim, I think the condensation in the rear light of a 981 is a common "feature" Grin ie its normal Wink
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Magic919
Suzuka


Joined: 05 Jun 2013
Posts: 1189
Location: Berkshire


PostPosted: Sat Apr 13, 2019 2:21 pm    Post subject: Reply with quote

Not just the 981! Any of the models with LED rear lights will usually feature it to some degree.
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tim993
Zolder


Joined: 22 Aug 2006
Posts: 5223
Location: Hampshire

2016 Porsche Boxster 981

PostPosted: Thu Apr 18, 2019 6:30 am    Post subject: Reply with quote

jonttt wrote:
Tim, I think the condensation in the rear light of a 981 is a common "feature" Grin ie its normal Wink


Damn it!!

Yours as well then...
Mad
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