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Thanks.Roro said:Volkswagen Financial Services (UK) Limited trading as Porsche Financial Services is regulated by the Financial Conduct Authority, so you have them and the Financial Ombudsman Service on your side. If VWFS don't resolve your complaint to your satisfaction write a letter to the FOS - some useful info here: https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
When dealing with the FOS it'll help to have events written down chronologically in date order, with who said / did what and when, tying together with any evidence you may have such as emails will be useful too
Good luck :thumb: