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cliffbase
Monza


Joined: 03 Apr 2017
Posts: 171



PostPosted: Thu Jan 17, 2019 4:52 pm    Post subject: Is this a record? Reply with quote

(Dont kick me out yet, its 997 relatedish)

As you know im looking to change cars, from my C4s (now sold) possibly for a cayenne.

I will keep the OPC dealer group nameless but here is how my day has gone today.

Dealer 1, not local to me, want to come & show me their car (3.0 V6 Derv), we arrange to meet at dealer 2 (same dealer group but local to me) at 2pm today.

Mid morning i get a call to say the guy may be late, it might be 2.30 or 3 at the latest but they will call to confirm.

No problem says i, dealer 2 have a V8 version i should like to try so perhaps you could arrange that whilst i wait? Err probably not, they wont like us calling them?????

OK so i call dealer 2 & tell them i am meeting their colleagues at 2ish & could i try their V8 whilst there to make a decision on which i want? Oh, comes the reply, you didnt come to us first? Sadly we have no V8's here to try, they are in prep.

I get to the dealer at 1.30, and there is a red V8 on the forecourt. Now....this must be the record - I waited at dealer 2 for 1.5 hours and no one - NO ONE approached me, no one spoke to me. I arrived in my C4s and was totally blanked for the duration of my time there. I genuinely might have bought the V8 had i enjoyed driving it.

Dealer 1 turned up at 3.20.

I am less than impressed with Porsche customer service.

Today, in grumpy pants mood, im looking at BMW X5 50's.
 
  
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jl-c
Silverstone


Joined: 22 Jul 2013
Posts: 117
Location: Shropshire


PostPosted: Thu Jan 17, 2019 5:27 pm    Post subject: Reply with quote

https://my.porsche.com/uk/dialog/contactandinformation/contactandinformation-productproposal/

Personally I think I would fill this in, name and shame etc. I can't see Porsche being impressed that their dealers treat you in that way?
_________________
Porsche Carrera 2S 2005 black fully Hartech'd!, BMW Z4 coupé 2007 blue, Mazda Eunos 1996 yellow, VW Passat 2014 black.


We all do silly things/make mistakes, it's how we deal with them that sets us apart from animals and Americans.
 
  
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Phil 997
Le Mans
Le Mans


Joined: 05 Dec 2015
Posts: 15166
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Thu Jan 17, 2019 6:04 pm    Post subject: Reply with quote

I think you will find they ignored you because you were not wearing salmon pink chinos and sandals with socks, pale blue shirt tucked so far in it makes the brown weave pattern belt on your chinos sit Simon Cowell style over your stomach. therefore you looked unlike their usual customer .

I suggest you address your wardrobe issue, carefully place a large turd under your nose and try again. Floor Floor Floor I am confident that will do the trick you may even get offered a cup of coffee Grin Grin Thumb
_________________
911 Owners,Some Invest In The Future,
Others Enjoy The Moment Today.
 
  
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MaxA
Barcelona


Joined: 11 Oct 2015
Posts: 1458
Location: Helsinki


PostPosted: Thu Jan 17, 2019 6:05 pm    Post subject: Reply with quote

I might have expected that on a Monday morning (when they're all in sales meetings) or Friday afternoon (when they all ***** off), but Thursday? Were you dressed like a tramp or something?

This crap happens all the time. My old Dad walked into an Audi shop, started poking around in the big SUVs and such, and after a while, when no one approached him, he left in disgust. He was a returning customer (he used to run an A8 4.2 quattro). He bought a Land Rover instead and has been delighted with it. He might well have been dressed like a gardener come to think of it.

Now he just calls the salesmen 'order takers', as all they need to do is arrange a test drive, provide some bumpf for the wifey to coo over (and likely choose the colour) and sort the spec and delivery. The rest is on the internet. Dont know
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2010 9972 C4S PDK: Carrara White, Sea Blue. Mostly driven, lightly modified, occasionally tracked, and usually a bit grubby.
 
  
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Phil 997
Le Mans
Le Mans


Joined: 05 Dec 2015
Posts: 15166
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Thu Jan 17, 2019 6:12 pm    Post subject: Reply with quote

MaxA wrote:
I might have expected that on a Monday morning (when they're all in sales meetings) or Friday afternoon (when they all ***** off), but Thursday? Were you dressed like a tramp or something?

This crap happens all the time. My old Dad walked into an Audi shop, started poking around in the big SUVs and such, and after a while, when no one approached him, he left in disgust. He was a returning customer (he used to run an A8 4.2 quattro). He bought a Land Rover instead and has been delighted with it. He might well have been dressed like a gardener come to think of it.

Now he just calls the salesmen 'order takers', as all they need to do is arrange a test drive, provide some bumpf for the wifey to coo over (and likely choose the colour) and sort the spec and delivery. The rest is on the internet. Dont know


I had the same years ago went into a BMW dealership to buy a new Beemer, was dress in my usual dressed down style walked up to the sales man who asked what I wanted , I said "I am interested in a BMW" the sales man replaced the turd under his nose and said "used cars are round the other side" I walked out drove to the Mercedes Dealer and brought a new 45k ish merc. that was 15 years ago and I have never stepped foot in the BMW dealership since.
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Others Enjoy The Moment Today.
 
  
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pzero
General
General


Joined: 18 Jul 2010
Posts: 5272
Location: London


PostPosted: Thu Jan 17, 2019 6:20 pm    Post subject: Reply with quote

Pretty shoddy treatment you've experienced there OP.

Personally, I wouldn't have been left waiting for anything like that amount of time as a potential customer without someone knowing I was there.

Hope you have more positive experiences whatever marque you decide to go with.
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991.1 Carrera GTS
 
  
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jpsh120
Hockenheim


Joined: 30 Aug 2015
Posts: 735
Location: Somerset


PostPosted: Thu Jan 17, 2019 6:42 pm    Post subject: Reply with quote

That's the salesmans eye as it's known in the trade. It gives them all the ability to spot a tyre-kicker from 50 yards (it has been known to fail from time to time)

My Dad has a friend who is very wealthy. He used to buy a new BMW every 1-2 years from the big Sytner dealership in Nottingham. He went in one day on his motorbike, full leathers etc. Got a damn good ignoring for 1/2 hour, followed by some bad attitude when he approached the salesman.

He left and bought a Merc instead, hasn't ever set foot back in a BMW showroom.
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2007 997 Carrera S - SOLD Sad
 
  
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NLW73
Barcelona


Joined: 27 May 2014
Posts: 1417
Location: Yateley


PostPosted: Thu Jan 17, 2019 6:59 pm    Post subject: Reply with quote

dealers don't care as they shift so many cars especially audi, bmw amd Mercedes. Porsche is going the same way sadly with more production units every year.
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MaxA
Barcelona


Joined: 11 Oct 2015
Posts: 1458
Location: Helsinki


PostPosted: Thu Jan 17, 2019 7:01 pm    Post subject: Reply with quote

I always wonder if the dealers, salesmem and manufacturers frequent these forums, as they're completely open. Or do they all just trade on the fact that pissed off buyers often simply walk out from their competition?
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2010 9972 C4S PDK: Carrara White, Sea Blue. Mostly driven, lightly modified, occasionally tracked, and usually a bit grubby.
 
  
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G2
Barcelona


Joined: 26 Oct 2015
Posts: 1289



PostPosted: Thu Jan 17, 2019 7:43 pm    Post subject: Reply with quote

Strikes me that they only want prearranged appointments with people who have already decided to buy a new car on crazy pcp finance deals with all the extras at stupid prices. Not surprising given how they appear to be paid though.

If the salespeople are not working the dealership floor, they ain’t allowed to cold call given gdpr and they cannot sell the highly desirable cars to anyone as their dealership principles have decided who gets the cars based on how many undesirable cars they have bought, why are there so many salespeople in the dealership sat around looking at faceslap ? Efficiency waiting to happen ?

In fairness I have built a spec and options on another manufacturers configurator, submitted it to a dealer with a genuine interest and had zero contact at all ...not a limited car and not in short supply.....bonkers.
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991 C4S - Riviera.
 
  
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G2
Barcelona


Joined: 26 Oct 2015
Posts: 1289



PostPosted: Thu Jan 17, 2019 7:46 pm    Post subject: Reply with quote

MaxA wrote:
I always wonder if the dealers, salesmem and manufacturers frequent these forums, as they're completely open. Or do they all just trade on the fact that pissed off buyers often simply walk out from their competition?


I know service guys that do, but the sales guys don’t really care about the brand/enthusiasts from my experience...
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997 Gen2 Turbo S - Speed.
991 C4S - Riviera.
 
  
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Phil 997
Le Mans
Le Mans


Joined: 05 Dec 2015
Posts: 15166
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Thu Jan 17, 2019 7:59 pm    Post subject: Reply with quote

G2 wrote:
MaxA wrote:
I always wonder if the dealers, salesmem and manufacturers frequent these forums, as they're completely open. Or do they all just trade on the fact that pissed off buyers often simply walk out from their competition?


I know service guys that do, but the sales guys don’t really care about the brand/enthusiasts from my experience...


I would agree with that view , I know all the service guys ,parts guys and most of the decent techs Oh and most important the meet and greet girls at my local OPC.
I have no idea and have never talked to any of the schoolboys in red,white and black jackets who roam around the showroom looking self important. Grin Grin Grin
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Others Enjoy The Moment Today.
 
  
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GMG
Spa-Francorchamps


Joined: 07 Jan 2018
Posts: 347
Location: Devon


PostPosted: Thu Jan 17, 2019 8:06 pm    Post subject: Reply with quote

...it's an interesting uk phenomenon this; minimum wage types occupying floor space in premium environments ( dealerships,restaurants, clothes shops etc) adopting completely misplaced supersillious attitudes...

Wife and I have just returned from winter sun in a swanky hotel in jandia where the local staff were the antithesis of our uk oiks! Customer service in blighty is almost universally shite...
 
  
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Porkaholic
Spa-Francorchamps


Joined: 11 Jan 2009
Posts: 260
Location: Cornwall

2009 Porsche 997 Carrera 4S

PostPosted: Thu Jan 17, 2019 10:22 pm    Post subject: Reply with quote

I spent ages about a year ago trying to persuade OPC to sell me a Cayenne, new or used V6 or V8 any colour, had cash or could do finance just wanted a Cayenne. I made several visits to OPC in my quest to acquire another Porker of practical proportions. I didn't even demand a test drive.
I was very keen even if it was to be a deisel I was undaunted! In the showroom they had a very nice used 2016 10,000 miler V8s which I nearly fell asleep in as the seats were really comfy, I was waiting quite some time for someone to notice a potential punter was checking out their £65k motor! Finally when I was acknowledged and a dialogue was entered into I decided It was a bit strong on price but they would not budge on price at all, no trade in, no finance needed but would have if that would have helped with doing a bit of a deal. They were really cagey about the new ones in diesel too which was confusing at the time but clear now.
Ended up buying over the phone a similar 2017 Cayenne with less miles (7,000) for £12k less in Kent. Dont know Tonbridge dealer excellent btw
I'm happy with the V8 it's a great motor no regrets just would have preferred to buy it closer to home.
I know everyone has their off days in a business especially in retail but it does beggar belief though how the cloak of invisibility can strike when you walk into some of these places.
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2009 997.2 4S manual cab, light mods
2017 Cayenne S
2015 Mini
 
  
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drmark
Silverstone


Joined: 07 Feb 2009
Posts: 132



PostPosted: Thu Jan 17, 2019 10:41 pm    Post subject: Reply with quote

Did you you go up to reception and ask to speak to someone? Question
First thing I do. Crack on. Time is short.
 
  
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drmark
Silverstone


Joined: 07 Feb 2009
Posts: 132



PostPosted: Thu Jan 17, 2019 10:43 pm    Post subject: Reply with quote

Did you you go up to reception and ask to speak to someone? Question
 
  
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Porkaholic
Spa-Francorchamps


Joined: 11 Jan 2009
Posts: 260
Location: Cornwall

2009 Porsche 997 Carrera 4S

PostPosted: Thu Jan 17, 2019 11:05 pm    Post subject: Reply with quote

Yes and I got a coffee while waited for someone to come over from sales, which they did eventually. But took ages, the coffee long gone, hence I was sitting in one of the cars getting a bit bored.
I'm over it now and it won't put me off trying to buy from them again, see it as personal challenge to thwart anti sales department. Still very good for servicing etc, just one of those things. Dont know
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2009 997.2 4S manual cab, light mods
2017 Cayenne S
2015 Mini
 
  
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Hamster75
Monza


Joined: 07 Sep 2017
Posts: 197
Location: Chester


PostPosted: Fri Jan 18, 2019 10:12 pm    Post subject: Reply with quote

A few years ago a mate of mine worked at a BMW dealers in Crewe, he was a junior junior salesman, basically watching & learning handing out brochures & basics before they let him loose.

Anyhow a casual looking guy walks up outside in a floppy hat & cargo pants & wants to look at an M3Conv & my mate recognises him he thinks, goes in tells the main sales manager & suits & they looked from inside to out side & said huh don't think so, you deal with him, handing the keys over.

Andy my mate goes out to show him the car & clicks dawns on him, its Robbie Williams
he gets on great with Robbie & he wants the car there & then wrapping in a large bow for his mums birthday, she`s shopping in Crewe he`s going to walk her up in half an hour.

Long storey short the ***** inside dont believe my mate & tell him to stop being a dick, as if etc, so he has to ask Robbie to come in & pay on his Kootz credit card, at that point they realise & brush the junior salesman aside kissing Robbies arse profusely, however to his credit he pisses them off only wanting to deal with the junior & they had to tow the line to get the sale.

He bought the car gold M3£ with a big yellow bow attached, mates name as salesman, for his part in the sale.
PC PC PC
 
  
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MarkC4S
Monza


Joined: 05 Jul 2016
Posts: 180



PostPosted: Sat Jan 19, 2019 3:27 pm    Post subject: Reply with quote

Nice story, good for Robbie and your mate.
 
  
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HSC911
Long Beach


Joined: 23 Jul 2014
Posts: 6359
Location: Bedford


PostPosted: Sat Jan 19, 2019 3:31 pm    Post subject: Reply with quote

MarkC4S wrote:
Nice story, good for Robbie and your mate.


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