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Jonnywise
Trainee


Joined: 07 Aug 2016
Posts: 89
Location: Sutton


PostPosted: Wed Aug 29, 2018 7:44 pm    Post subject: Another bad experience at a Indy Reply with quote

Took my car to have is major service done and water pump replaced at a recommended Indy near me,picked my car up today and 2 miles down the road warning light comes on check coolant level we can all guest what they have not check themselves Question

It must be me and Indy's don't mix Mad
 
  
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Phil 997
Brands Hatch
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Joined: 05 Dec 2015
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Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Wed Aug 29, 2018 7:54 pm    Post subject: Reply with quote

Its not uncommon to get an airlock in the pipe after changing the pump but having said that I would have expected them to have known that and rechecked the levels several times.
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MJA911
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Location: Berkshire

2012 Porsche 991 Carrera

PostPosted: Wed Aug 29, 2018 8:50 pm    Post subject: Reply with quote

Isn’t it the case that an airlock could have been released during your drive to cause that? I remember when the water pump was replaced on a previous car, garage said to check the levels after a drive or two for that reason.
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911UK
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1997 Porsche 993 Carrera 2

PostPosted: Wed Aug 29, 2018 9:36 pm    Post subject: Re: Another bad experience at a Indy Reply with quote

Jonnywise wrote:
Took my car to have is major service done and water pump replaced at a recommended Indy near me,picked my car up today and 2 miles down the road warning light comes on check coolant level we can all guest what they have not check themselves Question

It must be me and Indy's don't mix Mad


who was this Indy ?

and are they fixing this ?
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Jonnywise
Trainee


Joined: 07 Aug 2016
Posts: 89
Location: Sutton


PostPosted: Wed Aug 29, 2018 10:24 pm    Post subject: Indy Reply with quote

Dint really wanted to name and shame them
They were closing when I was leaving so,I will contact
Them in the morning.no advice given on checking levels
After a few miles,I would of thought they would say
Bring it back and we will top it up ,but I don’t want
To drive it with the warning light on and if it’s not a
Air block it could be a leak

Jonny
 
  
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kurlykris
Watkins Glen


Joined: 30 Jun 2014
Posts: 2144
Location: Warwickshire


PostPosted: Wed Aug 29, 2018 11:14 pm    Post subject: Reply with quote

Given that water cooled 911s are notoriously difficult to bleed after work on the cooling system, I would give them the benefit of the doubt on this one as long as it didn`t overheat ?
Let them sort it out, everyone makes mistakes afterall Question
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Jay.
Nürburgring


Joined: 20 Oct 2015
Posts: 486
Location: Brize Norton


PostPosted: Thu Aug 30, 2018 12:30 am    Post subject: Reply with quote

Hopefully just an air lock. They should have taken it for a quick test drive to make sure this didn't happen to you though
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toddy2
Monza


Joined: 11 Jan 2015
Posts: 245
Location: Dorset


PostPosted: Thu Aug 30, 2018 4:38 am    Post subject: Reply with quote

I had the same issue when I had my water pump replaced. It needed topping up by a litre seems fine now.
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MaxA
Suzuka


Joined: 11 Oct 2015
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PostPosted: Thu Aug 30, 2018 8:05 am    Post subject: Reply with quote

After I had my coolant flush, I was told that airlocks were likely, and that I should keep an eye on it. It took some time, but I ended up adding a full litre of coolant to reach the right level on the expansion tank. I would have been concerned if a light popped up: suggest you simply take it back for a top up.
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alex yates
Brands Hatch
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Joined: 06 Mar 2014
Posts: 13809
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Thu Aug 30, 2018 8:09 am    Post subject: Reply with quote

Not being funny but air locks when doing any work on the cooling system are the most common thing ever. For an Indy not to have sorted this is pretty lame.

I would at least expect them to make you aware of air locks, give you a container full of coolant and ask you to check and top up repeatedly over the next few days until it settles.

Bad Practice!
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Jonnywise
Trainee


Joined: 07 Aug 2016
Posts: 89
Location: Sutton


PostPosted: Thu Aug 30, 2018 11:37 am    Post subject: Indy Reply with quote

Here was There replie


Dear Jonny,



I did have the technician check a few times before you collected however sometimes the car does hold an air bubble unless it gets to certain temperatures. Apologies for the inconvenience caused. We added enough coolant so the water won’t affect the coolant/water ratio.



Please let me know if you have anymore trouble and I will get it sorted



Kindest regards
 
  
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alex yates
Brands Hatch
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Joined: 06 Mar 2014
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Location: The Ribble Valley, Lancashire

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PostPosted: Thu Aug 30, 2018 11:40 am    Post subject: Reply with quote

Should've told you that when you collected the car.
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alex yates
Brands Hatch
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Joined: 06 Mar 2014
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PostPosted: Thu Aug 30, 2018 11:41 am    Post subject: Reply with quote

Did he tell you what to top it up with, tap water, distilled water, deionised water?
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Jonnywise
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Joined: 07 Aug 2016
Posts: 89
Location: Sutton


PostPosted: Thu Aug 30, 2018 11:56 am    Post subject: Indy Reply with quote

No Alex,they did not mention anything,when I picked
It up just asked for my credit card

Jonny
 
  
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toptime
Newbie


Joined: 25 Jun 2018
Posts: 25



PostPosted: Thu Aug 30, 2018 11:57 am    Post subject: Reply with quote

I replaced my water pump last week and it took a good few days and 50 or so miles until the water level settled.
Don't forget to check your bleed valve is shut once you are happy all the air has been released.
 
  
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911UK
Porsche Community
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Joined: 15 May 2002
Posts: 9716
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Thu Aug 30, 2018 12:30 pm    Post subject: Reply with quote

alex yates wrote:
Should've told you that when you collected the car.


that and what MaxA said, it usually later

but straight out of the door is poor service when they claim to have checked it a few times, which is highly unlikely wack
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MarkGolf
Nürburgring


Joined: 13 Nov 2012
Posts: 488
Location: S.London


PostPosted: Thu Aug 30, 2018 12:41 pm    Post subject: Reply with quote

Interested to know what Indie this was, looks like you live where I do..
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Callughan911
Monza


Joined: 06 Mar 2009
Posts: 192
Location: London


PostPosted: Thu Aug 30, 2018 1:54 pm    Post subject: Reply with quote

Is this something you could have checked upon collection or would the tank have been full when you departed?

All garages without question, have good and bad reports.
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alex yates
Brands Hatch
Brands Hatch


Joined: 06 Mar 2014
Posts: 13809
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Thu Aug 30, 2018 2:11 pm    Post subject: Reply with quote

You don't find out until the engine has been running and the air bubble pumped back round to the expansion tank........but this is a very simple common problem and the fact it wasn't sorted is pretty poor. Especially when the garage told him about it once he quizzed them after the event. Its as bad as not tightening wheel bolts up.
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Jonnywise
Trainee


Joined: 07 Aug 2016
Posts: 89
Location: Sutton


PostPosted: Thu Aug 30, 2018 8:38 pm    Post subject: Indy Reply with quote

My local garage ended up putting 2 litres of coolant in.

As this was a recommendation,I Fill really let down by the Indy and by there response.i thought worst ways they would offered to pay for the coolant

Jonny
 
  
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