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drabux
Nürburgring


Joined: 01 Oct 2014
Posts: 393
Location: Bath


PostPosted: Sun Jul 01, 2018 8:57 pm    Post subject: What have Autoglass done wrong here? Reply with quote

Had my windscreen replaced a few days ago and it does not appear to be fitted correctly. Can anyone tell me what looks wrong here? The glass doesn't seem to be seated correctly. There's also terrible wind noise. I have complained and they are coming out on Weds...[img][/img]
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pzero
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General


Joined: 18 Jul 2010
Posts: 4917
Location: London


PostPosted: Sun Jul 01, 2018 9:09 pm    Post subject: Reply with quote

Feel your pain, been there with Autoglass.
Good news is that you are having a follow up visit. Sounds familiar, a more experienced chap turned up, after I gave feedback, and executed a first class job, no wind noise and proper fit. Shame It wasn't carried out properly first time.

Hope you get it sorted.
 
  
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kas750
Reims


Joined: 31 Mar 2013
Posts: 4062
Location: Chorley lancashire

2006 Porsche 911

PostPosted: Sun Jul 01, 2018 9:33 pm    Post subject: Reply with quote

They had two goes at fitting the screen in my GT3 nooo
 
  
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Phil 997
Brands Hatch
Brands Hatch


Joined: 05 Dec 2015
Posts: 14429
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Sun Jul 01, 2018 10:04 pm    Post subject: Reply with quote

Have a read of this thread from last week all your answers and what to do and say are in it Thumb Thumb

http://911uk.com/viewtopic.php?t=128624
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monster
Imola


Joined: 04 Sep 2010
Posts: 759
Location: Bournemouth


PostPosted: Mon Jul 02, 2018 12:20 am    Post subject: Reply with quote

The problem is the screens are originally bonded in at the factory using an automated robotic system that locates them in position and applies all the correct pressures around the permitter of the screen and holds the screen in the correct position until bonding has occurred.

I assisted the fitter who did mine (OE screen) on OPC premises, and he struggled - I had noticed previously that quite a few replacement screens i had viewed never appeared to sit quite right and were often raised at the uppermost outer corners. The fitter struggled to seat properly these areas on mine and I ended up having to help him and we jury rigged a very Heath Robinson method of strapping through the open doors and applying pressure to the areas that need to be compressed into a flush position whilst the bonding agent goes off - The screen actually has to flex into position for it to seat properly.

I dread having to have it replaced again, as I doubt most fitters have the actual necessary equipment to hold it in the correct position and the inclination to even be aware of what is needed.
 
  
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Phil 997
Brands Hatch
Brands Hatch


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Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Mon Jul 02, 2018 9:41 am    Post subject: Reply with quote

As I have said and Monster supports fitting 911 glass is a two man job as it needs to be held in place to set. Thumb
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wilpert
Albert Park


Joined: 06 Jun 2010
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Location: London

2016 Porsche Boxster 987

PostPosted: Mon Jul 02, 2018 10:12 am    Post subject: Reply with quote

Does look like a poor fit.

FWIW when Autoglass replaced mine, on what was only a few months old 981, i had to take the car to them and leave it for half a day.

Did they come to you or did you do the same.
I'm pretty sure they said it had to be a workshop job but maybe that was to do with the newer windscreen?
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Disco
Estoril


Joined: 13 May 2008
Posts: 3882
Location: Hertfordshire

2010 Porsche 997 GT3

PostPosted: Mon Jul 02, 2018 10:54 am    Post subject: Reply with quote

It ultimately just boils down to getting a fitter who really knowns what they are doing with a 911. The safest option has always been to get Paul Ralhan from Glasstec Automotive to do it. There are I am sure others who are similarly good, but everyone I know tends to favour calling out Glasstec, and I personally am a very satisfied customer.
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Parrdale1
Newbie


Joined: 24 Jul 2015
Posts: 7



PostPosted: Fri Jul 13, 2018 1:23 pm    Post subject: Re: What have Autoglass done wrong here? Reply with quote

drabux wrote:
Had my windscreen replaced a few days ago and it does not appear to be fitted correctly. Can anyone tell me what looks wrong here? The glass doesn't seem to be seated correctly. There's also terrible wind noise. I have complained and they are coming out on Weds...[img][/img]


Hi had mine done a few months ago with Autoglass, had same problem seems it was a non Porsche screen. had to wait for a real screen from Porsche had it fitted, sat nav goes wrong, took the car to Porsche Colchester to check and it seems the guy put the clip on back to front, don't know how but all fixed. spoke to a guy at Autoglass and explained that one of the guys that came out said Porsche should be a two man fit. guy at head office said they would look into sending two guys in future.
 
  
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drabux
Nürburgring


Joined: 01 Oct 2014
Posts: 393
Location: Bath


PostPosted: Thu Jul 19, 2018 9:09 am    Post subject: Reply with quote

An update: one month without the use of my car and still no windscreen. I was told by an Autoglass technician not to use the car because the windscreen leaks and is unsafe. But they won't pay for a hire car.

Apparently they are waiting for a windscreen from Porsche and since it is on back-order, they have no idea how long it will take. one week? One month? One year?

No one else seems to have an original Porsche windscreen. What else can I do except sit tight?

I've written to then on Twitter, here: https://twitter.com/Porsche997turb1/status/1019675681108758535
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Magic919
Österreich


Joined: 05 Jun 2013
Posts: 875
Location: Berkshire


PostPosted: Thu Jul 19, 2018 9:14 am    Post subject: Reply with quote

Ask them to fit a non-Porsche one.
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911TEL
Barcelona


Joined: 29 Oct 2007
Posts: 1364
Location: Inverness and Highlands

2011 Porsche 997 Turbo S

PostPosted: Thu Jul 19, 2018 9:35 am    Post subject: Reply with quote

monster wrote:
The problem is the screens are originally bonded in at the factory using an automated robotic system that locates them in position and applies all the correct pressures around the permitter of the screen and holds the screen in the correct position until bonding has occurred.

I assisted the fitter who did mine (OE screen) on OPC premises, and he struggled - I had noticed previously that quite a few replacement screens i had viewed never appeared to sit quite right and were often raised at the uppermost outer corners. The fitter struggled to seat properly these areas on mine and I ended up having to help him and we jury rigged a very Heath Robinson method of strapping through the open doors and applying pressure to the areas that need to be compressed into a flush position whilst the bonding agent goes off - The screen actually has to flex into position for it to seat properly.

I dread having to have it replaced again, as I doubt most fitters have the actual necessary equipment to hold it in the correct position and the inclination to even be aware of what is needed.


This procedure is exactly what I am attempting to have carried out on my car . I have advised my insurance co that they cannot replace it via a screen replacement co . I want a proper job carried out . With a proper OEM screen , no compromise.I am still investigating it being done correctly. Until then it’s in my garage.

There must be somewhere that can present a procedure for examination for replacing a bonded screen to factory spec , surely ?
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drabux
Nürburgring


Joined: 01 Oct 2014
Posts: 393
Location: Bath


PostPosted: Thu Jul 19, 2018 8:55 pm    Post subject: Reply with quote

Magic919 wrote:
Ask them to fit a non-Porsche one.


This is what the whole thread is about. The non-Porsche ones do not fit properly.
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addavies
Newbie


Joined: 21 Mar 2016
Posts: 12
Location: Solihull


PostPosted: Thu Jul 19, 2018 10:46 pm    Post subject: Reply with quote

Autoglass fitted a Pilkington screen to mine last year and it was a perfect fit. Maybe I was lucky Dont know
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Magic919
Österreich


Joined: 05 Jun 2013
Posts: 875
Location: Berkshire


PostPosted: Fri Jul 20, 2018 5:22 am    Post subject: Reply with quote

drabux wrote:
Magic919 wrote:
Ask them to fit a non-Porsche one.


This is what the whole thread is about. The non-Porsche ones do not fit properly.


The one they fitted to mine fits and does not leak.
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drabux
Nürburgring


Joined: 01 Oct 2014
Posts: 393
Location: Bath


PostPosted: Fri Jul 20, 2018 7:31 am    Post subject: Reply with quote

Magic919 wrote:
drabux wrote:
Magic919 wrote:
Ask them to fit a non-Porsche one.


This is what the whole thread is about. The non-Porsche ones do not fit properly.


The one they fitted to mine fits and does not leak.


Not pertinent to the discussion. There are a number of brands of this screen. Pilkington, for example, seem fine. Mine is FUYAO and there are now a number of people with this windscreen who have had fitting problems.
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Poker2009
Imola


Joined: 09 Sep 2009
Posts: 868
Location: London


PostPosted: Fri Jul 27, 2018 5:28 am    Post subject: Reply with quote

Disco wrote:
It ultimately just boils down to getting a fitter who really knowns what they are doing with a 911. The safest option has always been to get Paul Ralhan from Glasstec Automotive to do it. There are I am sure others who are similarly good, but everyone I know tends to favour calling out Glasstec, and I personally am a very satisfied customer.


+1

You have to convince your insurance company, you only want an original screen (not Pilkington!), and ask them to consider a quote from Glasstec - you need to get hold of the right person at your insurance company, usually customer care/complaints department. Otherwise you will fobbed off with their standard response - "we only use Autoglass, and if you want an original screen, it will be x amount".

Glasstec should be cheaper even with an original screen. It was around £950 from Glasstec with a genuine screen, and around £1300 from Autoglass with a Pilkington screen.

Mine was fitted perfectly by Paul. If i really had to, I would pay Glasstec for it myself, rather than have anyone else touch it.
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911TEL
Barcelona


Joined: 29 Oct 2007
Posts: 1364
Location: Inverness and Highlands

2011 Porsche 997 Turbo S

PostPosted: Fri Jul 27, 2018 6:52 am    Post subject: Reply with quote

Disco wrote:
It ultimately just boils down to getting a fitter who really knowns what they are doing with a 911. The safest option has always been to get Paul Ralhan from Glasstec Automotive to do it. There are I am sure others who are similarly good, but everyone I know tends to favour calling out Glasstec, and I personally am a very satisfied customer.


Disco,

where are Glasstec based ?

I have a GT4 screen to be replaced & want to get it done correctly
cheers,
Terry
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