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Main Force Patrol
Silverstone


Joined: 10 Dec 2017
Posts: 140
Location: Wirral - The cold North


PostPosted: Wed Apr 11, 2018 9:35 pm    Post subject: Interesting offer from my OPC ? Reply with quote

Got an email from my local OPC, extract below....

Quote:
Known as the Direct Dialogue bay, this area in the workshop allows customers the chance to view their car on a ramp and gain greater understanding of their vehicle and our workshop facilities.

Customers will benefit from a detailed explanation of the condition of their car whilst in the Direct Dialogue Bay.


Seems actually interesting, to me, I gave up long ago wanting to spin spanners, I will leave that to the proper engineers !

They already know I’m going to splash the cash on a 111point check & warranty, so they have nothing extra to sell to me in near to medium term ?
What do Guys think ?
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Porsche 911 997 Turbo Aerokit in Guards Red - With more extras than a fat man ordering his curry

Lotus Elise 111r - Few extras, lucky to get a steering wheel, but boy what a go kart it is
 
  
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kurlykris
Watkins Glen


Joined: 30 Jun 2014
Posts: 2047
Location: Warwickshire


PostPosted: Wed Apr 11, 2018 10:19 pm    Post subject: Reply with quote

Is it for free Question

If so, I`d go for it, there`s nothing like having a good poke around under your Porsche while it is on the ramps Grin

Both of mine have been in to Centre Gravity for a healthcheck on the suspension and I jumped at the chance of having a good look underneath, very informative too Thumb
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Main Force Patrol
Silverstone


Joined: 10 Dec 2017
Posts: 140
Location: Wirral - The cold North


PostPosted: Thu Apr 12, 2018 6:22 am    Post subject: Reply with quote

kurlykris wrote:
Is it for free Question

If so, I`d go for it, there`s nothing like having a good poke around under your Porsche while it is on the ramps Grin

Both of mine have been in to Centre Gravity for a healthcheck on the suspension and I jumped at the chance of having a good look underneath, very informative too Thumb


So short answer, yes I think it is free.... Very Happy

I suspect it’s a bit of ploy to reach out to me because I said I would have booked it for the 111 point check by now but I popped out to Wales for a short break so I’m a week behind.
But to be fair I think like to be sold things ! I’ve lost track of dealerships ( non Porsche ) I’ve walked out of because basically they couldn’t even do simple things and it felt like I had to throw my money at them.
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Sid85
Newbie


Joined: 05 Jun 2017
Posts: 29



PostPosted: Thu Apr 12, 2018 6:54 am    Post subject: Reply with quote

It is free. Had this whilst having mine serviced at OPC. I found it useful, I could ask any questions I had, was shown the Rev range data at my request etc. Given the prices OPC charge, I’m surprised it hasn’t been offered all along.

Edited to add: my OPC didn’t try to up-sell anything. It was just a good honest chat.
 
  
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911TEL
Suzuka


Joined: 29 Oct 2007
Posts: 1158
Location: Inverness and Highlands

2011 Porsche 997 Turbo S

PostPosted: Thu Apr 12, 2018 7:05 am    Post subject: Reply with quote

The OPC's have been doing this for years, I guess that if they detect that you have an interest they will offer you the opportunity to do this. Some owners have zero interest of course, the service manager will be sussing you out.

Take it , its a good opportunity to see all around and underneath your car .......

Wear a beanie ......dont wear a white T-shirt if you own a 996...

Cool justkiddin.......
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Porschekit
Hockenheim


Joined: 12 Aug 2014
Posts: 668
Location: North East UK


PostPosted: Thu Apr 12, 2018 7:30 am    Post subject: Reply with quote

It appears all OPC's are doing it now. The new (1 yr old) OPC at Teesside has had my local PCGB there three times already to allow members a free inspection and look under their cars, usually Saturday mornings. Free bacon butties and coffee too!

It works for both parties. If they spot a problem that needs fixing they will offer you a price, or you can always go t your local indy for a quote.

I recently had two new rear tyres and Porsche Teesside's price was the same as I was quoted locally, so why not build a relationship with them. As always keep an open mind, do your own homework about the individual problem and repair, then make your choice... Thumb
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Main Force Patrol
Silverstone


Joined: 10 Dec 2017
Posts: 140
Location: Wirral - The cold North


PostPosted: Thu Apr 12, 2018 7:55 am    Post subject: Reply with quote

911TEL wrote:
The OPC's have been doing this for years, I guess that if they detect that you have an interest they will offer you the opportunity to do this. Some owners have zero interest of course, the service manager will be sussing you out.

Take it , its a good opportunity to see all around and underneath your car .......

Wear a beanie ......dont wear a white T-shirt if you own a 996...

Cool justkiddin.......


I’m a bit slow this morning.... I read the tee shirt & beanie 3 times before I got it ! Grin
I’m hoping mine underneath will look like a set of white plates straight of the dishwasher 😂
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Main Force Patrol
Silverstone


Joined: 10 Dec 2017
Posts: 140
Location: Wirral - The cold North


PostPosted: Thu Apr 12, 2018 7:56 am    Post subject: Reply with quote

Thanks Guys cracking feedback as ever ! 😀
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911UK
Porsche Community
Porsche Community


Joined: 15 May 2002
Posts: 9500
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Thu Apr 12, 2018 8:30 am    Post subject: Re: Interesting offer from my OPC ? Reply with quote

Main Force Patrol wrote:
Got an email from my local OPC, extract below....

Quote:
Known as the Direct Dialogue bay, this area in the workshop allows customers the chance to view their car on a ramp and gain greater understanding of their vehicle and our workshop facilities.

Customers will benefit from a detailed explanation of the condition of their car whilst in the Direct Dialogue Bay.


Seems actually interesting, to me, I gave up long ago wanting to spin spanners, I will leave that to the proper engineers !

They already know I’m going to splash the cash on a 111point check & warranty, so they have nothing extra to sell to me in near to medium term ?
What do Guys think ?


Direct Dialogue Bay's have been gradually introduced across the network over the last few years, it's a positive customer service experience.
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Osh
Magny-Cours


Joined: 19 Nov 2012
Posts: 2669
Location: Bristol


PostPosted: Thu Apr 12, 2018 8:42 am    Post subject: Reply with quote

Took mine in when i first bought her; they stuck her up on the ramps and did a video of everything they could fine and then sent a quote for the whole lot...


Osh
 
  
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deMort
Reims


Joined: 21 Mar 2015
Posts: 4251
Location: Brighton


PostPosted: Thu Apr 12, 2018 6:11 pm    Post subject: Reply with quote

Definitely do it .. you get to talk to the mechanic not the service advisor .. mechanics give good honest advise .. they are not trying to sell you anything .

I did things like this at OPC and i do them at Indy .. as far as i can tell every customer has enjoyed chatting about their car and talking to the donkey that actually does the work Thumb
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chaser
Österreich


Joined: 26 May 2013
Posts: 996
Location: Isle of Wight

2005 Porsche 997 Carrera 4S

PostPosted: Thu Apr 12, 2018 6:53 pm    Post subject: Reply with quote

Had the walk round yesterday with the mechanic when in for service. He checked pad depth and tyre depths while i was there. He pointed out the corroded exhaust nuts and explained how they would remove them. The receptionist called me later to quote me ...... £1000 to replace them. I think I may be doing that job myself.

I couldn`t fault the service and attention to detail, explanation of everything they did .... but .... you do pay for it. Wink
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cheshire911
Estoril


Joined: 10 Jun 2012
Posts: 3622



PostPosted: Sat Apr 14, 2018 7:33 am    Post subject: Reply with quote

That's not a bad price for corroded exhaust nuts - if its the ones I'm thinking.
It can be a pig of a job that takes way more time than initially estimated.

The OPC price is usually a quote for the work and fixed (not an estimate).
An Indy can easily run into £800 for this job and be an open-ended labour-based estimate.

And if any of them snap.......
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chaser
Österreich


Joined: 26 May 2013
Posts: 996
Location: Isle of Wight

2005 Porsche 997 Carrera 4S

PostPosted: Sat Apr 14, 2018 5:26 pm    Post subject: Reply with quote

I am assuming they would dismantle the whole system, turbos included. The fitter did say they use a gas torch to get them red hot then undo them with grips of some sort. The tricky ones to get to look to be the top ones on the turbo and where the cat bolts to the turbo.

I also assume they would be replacing all the clamps too.
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Johnd52
Nürburgring


Joined: 06 Oct 2014
Posts: 424
Location: North Yorkshire

2011 Porsche Cayman

PostPosted: Sat Apr 14, 2018 9:22 pm    Post subject: Reply with quote

I suspect the main downside if the OPC does the exhaust bolts is that they will replace with the same spec ones, consequently ensuring they will need doing again after a couple of winters use.

These opportunities are always worth taking. A proper look at the car and sensible advice which you can take or leave. And who would not appreciate a wander around the dealership, no hassle and free coffee - well, apart from SWMBO that is, and her sister, and most of her friends, and most of their partners....a lovely quiet hour or so.
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cheshire911
Estoril


Joined: 10 Jun 2012
Posts: 3622



PostPosted: Sun Apr 15, 2018 6:11 am    Post subject: Reply with quote

chaser wrote:
I am assuming they would dismantle the whole system, turbos included. The fitter did say they use a gas torch to get them red hot then undo them with grips of some sort. The tricky ones to get to look to be the top ones on the turbo and where the cat bolts to the turbo.

I also assume they would be replacing all the clamps too.


You need to ask them and confirm what is being done and what parts are replaced. You can imagine trying to DIY - access and corrosion are the two big issues. And of course equipment - gas welding to heat up stubborn nuts and bolts.

I'd not worry that they'll be replaced with same-again only to be corroded in the future. The fact is that its taken more than a couple of winters to reach this stage.

Marine grade parts that will resist corrosion better can be fitted by an Indy. No idea how much it adds to parts. And Indy will usually be an open-ended estimate as its a pig of a job that can go way over estimated time.

Its your choice at the end of the day.
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Tobyone
Silverstone


Joined: 20 Jan 2018
Posts: 128
Location: Somewhere else


PostPosted: Sun Apr 15, 2018 8:41 pm    Post subject: Reply with quote

I will ask my OPC if they will put my car up in the air and have a look.

My local one is Solihull and from my experience of them over a long time, as I do pop in a lot for coffee and natter is they are very good.
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cheshire911
Estoril


Joined: 10 Jun 2012
Posts: 3622



PostPosted: Sun Apr 15, 2018 8:50 pm    Post subject: Reply with quote

Each annual service at OPC Chester they show me the car on the ramp and highlight anything it needs and a price which I tell them to sort the additional items. I always ask about corrosion on exhaust and manifolds and their advice has always been nothing required but they have a file note to keep an eye and advise when they think.it should be done. They show me why replacing is not needed and if there is a car on the ramp they show me an example of when.it is needed and how bad they can get.

My experience is they have not up-sold me extra work. Only what is necessary that I have also seen with the car on the ramp.
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