I bought my 991 from OPC Edinburgh a couple of months ago. I cannot fault the car, I'm very pleased with it. However, I am a little irritated with the dealership and the after sales experience.
Before buying the car, I specifically asked if the front end had been resprayed and all stone chips removed. I was told that had been done and the car was fully prepared to sell. (I live in London and the car was in Scotland, so I did not inspect the car prior to buying).
However, upon collection, I noticed the FE hadn't been re-sprayed at all, and there were quite a few stone chips on the bumper. Also, the interior wasn't quite as clean as I would have liked; a friend of mine actually used some foam wash and elbow grease to clean off the top layer which was a big improvement. Neither of these we deal breakers, but were a mild irritation.
Before signing the paperwork, the dealer agreed to get the Front End re-sprayed; BUT that would mean I would need to return the car to Silverstone (the closest OPC in their network). I agreed, and proceeded with the sale as the rest of the car was exactly as expected.
Although they've offered the FE re-spray, the logistics of leaving my car at Silverstone for a week is quite a hassle. Hence, I've obtained some re-spray quotes and the cost is circa £2000. I suggested this to OPC Edinburgh but they are only prepared to goto £500 towards the final cost (even if I use another OPC such as Hatfield or the London's to carry out the works).
Given the car was not quite as described [yet they have offered to put it right], do I have any rights as the consumer to insist on a better offer? I'm not entirely sure what my position is, but I would welcome your thoughts.
On a different matter, I noticed the Sat Nav was NOT the 7-digit post code version. I've tried to use it as it is (a 2012 version) and it's totally rubbish - it doesn't even recognise some roads in London which are over 100 years old! I asked the OPC to put this right but they have refused, saying that's what came with the car. They will only upgrade it to the current maps if I spend circa £330 on the latest upgrade; appalling when you think this car was £100k+ when new. So...same question - following the sale, do I have any rights to ask them to cover the Sat Nav upgrade and put it right?
I'm half tempted to leave the FE as it is, and get them to cover the sat-nav upgrade, as that is something I will use a lot more. But on sheer principle, I don't want to lose out on something I've been promised, especially since it should have been sorted before I bought the car in the first place!
In my position, what would you do?
Thanks for reading.
Before buying the car, I specifically asked if the front end had been resprayed and all stone chips removed. I was told that had been done and the car was fully prepared to sell. (I live in London and the car was in Scotland, so I did not inspect the car prior to buying).
However, upon collection, I noticed the FE hadn't been re-sprayed at all, and there were quite a few stone chips on the bumper. Also, the interior wasn't quite as clean as I would have liked; a friend of mine actually used some foam wash and elbow grease to clean off the top layer which was a big improvement. Neither of these we deal breakers, but were a mild irritation.
Before signing the paperwork, the dealer agreed to get the Front End re-sprayed; BUT that would mean I would need to return the car to Silverstone (the closest OPC in their network). I agreed, and proceeded with the sale as the rest of the car was exactly as expected.
Although they've offered the FE re-spray, the logistics of leaving my car at Silverstone for a week is quite a hassle. Hence, I've obtained some re-spray quotes and the cost is circa £2000. I suggested this to OPC Edinburgh but they are only prepared to goto £500 towards the final cost (even if I use another OPC such as Hatfield or the London's to carry out the works).
Given the car was not quite as described [yet they have offered to put it right], do I have any rights as the consumer to insist on a better offer? I'm not entirely sure what my position is, but I would welcome your thoughts.
On a different matter, I noticed the Sat Nav was NOT the 7-digit post code version. I've tried to use it as it is (a 2012 version) and it's totally rubbish - it doesn't even recognise some roads in London which are over 100 years old! I asked the OPC to put this right but they have refused, saying that's what came with the car. They will only upgrade it to the current maps if I spend circa £330 on the latest upgrade; appalling when you think this car was £100k+ when new. So...same question - following the sale, do I have any rights to ask them to cover the Sat Nav upgrade and put it right?
I'm half tempted to leave the FE as it is, and get them to cover the sat-nav upgrade, as that is something I will use a lot more. But on sheer principle, I don't want to lose out on something I've been promised, especially since it should have been sorted before I bought the car in the first place!
In my position, what would you do?
Thanks for reading.