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squelch
Spa-Francorchamps


Joined: 05 Jun 2016
Posts: 320
Location: Bucks


PostPosted: Thu Feb 08, 2018 11:20 am    Post subject: Which OPC for a 6 year service. Silverstone v Reading..? Reply with quote

My 997 GTS is due its 6 year service in March and it's under warranty so I'll be going to an OPC. I'm looking at Silverstone and Reading and wondered if anyone has had any experience of either of them?

There are pro's and cons with each:

Reading: My car was supplied by Reading and has always been serviced there, and I have all invoices including the original sales invoice when new - so the OCD in me thinks it would be nice to have all the same stamps / invoices. BUT Reading does not subscribe to the fixed / reduced pricing and it's over £300 dearer.

Silverstone - A vague plus is that it's a far more enjoyable run there and back. Sadly though, I've just read on a FB page that Silverstone's service dept leaves a lot to be desired which has worried me (they didn't go into detail). AND Silverstone is a Sytner dealership and I'm loathe to give Sytner any more money (having experienced their terrible BMW service for many years).

Anyone's views would be greatly appreciated. Thanks! Thumb
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HSC911
Zolder


Joined: 23 Jul 2014
Posts: 5353
Location: Bedford


PostPosted: Thu Feb 08, 2018 12:02 pm    Post subject: Re: Which OPC for a 6 year service. Silverstone v Reading..? Reply with quote

Easy one:

squelch wrote:
Reading: My car was supplied by Reading and has always been serviced there, and I have all invoices including the original sales invoice when new - so the OCD in me thinks it would be nice to have all the same stamps / invoices. BUT Reading does not subscribe to the fixed / reduced pricing and it's over £300 dearer.



See if they price match another OPC Dont know

Worth a call and ask.



squelch wrote:
Silverstone - A vague plus is that it's a far more enjoyable run there and back. Sadly though, I've just read on a FB page that Silverstone's service dept leaves a lot to be desired which has worried me (they didn't go into detail). AND Silverstone is a Sytner dealership and I'm loathe to give Sytner any more money (having experienced their terrible BMW service for many years).




Once you've done the service at Reading, drive to Silverstone, have a cup of their coffee, do a 'Pretty Woman' and drive back home...Happy days Grin

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Graemep
Nürburgring


Joined: 25 Mar 2013
Posts: 387



PostPosted: Thu Feb 08, 2018 1:16 pm    Post subject: Reply with quote

I have the same consideration this year, as mine has a single dealer history (Tonbridge).

However, I think I would happily set aside my own OCD for the sake of £300 for the same stamp in the book, and contact 3-4 OPC's to price up the 6 year service, and one will be Sytner owned who matched an Indy price before.

My closest will probably not be one of them though..
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maph
Silverstone


Joined: 01 Feb 2017
Posts: 146



PostPosted: Thu Feb 08, 2018 3:21 pm    Post subject: Reply with quote

Graemep wrote:
........ and one will be Sytner owned who matched an Indy price before.



My closest OPC price matched an indy for my 6 yr service. If you don't ask and all that.
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squelch
Spa-Francorchamps


Joined: 05 Jun 2016
Posts: 320
Location: Bucks


PostPosted: Thu Feb 08, 2018 3:51 pm    Post subject: Reply with quote

maph wrote:
Graemep wrote:
........ and one will be Sytner owned who matched an Indy price before.



My closest OPC price matched an indy for my 6 yr service. If you don't ask and all that.


OPC matching an Indy?!? Which OPC was that?

I did ask Reading if they'd be able to price match Silverstone and she fairly bluntly said... "No". I dread to think what she'd say if I asked to price match an Indy!
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Robertb
Long Beach


Joined: 01 Sep 2003
Posts: 6545
Location: South Oxfordshire

2002 Porsche 996 Carrera 4S

PostPosted: Thu Feb 08, 2018 4:18 pm    Post subject: Reply with quote

Based on recent experience, a 96k mile service at Reading was not a lot more than it ended up costing at my Indy.

The OPCs work on book time, whereas the indy's work is on the meter if things over-run, e g stuck bolts etc.
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maph
Silverstone


Joined: 01 Feb 2017
Posts: 146



PostPosted: Thu Feb 08, 2018 4:29 pm    Post subject: Reply with quote

squelch wrote:
maph wrote:
Graemep wrote:
........ and one will be Sytner owned who matched an Indy price before.



My closest OPC price matched an indy for my 6 yr service. If you don't ask and all that.


OPC matching an Indy?!? Which OPC was that?



PM sent
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Magic919
Imola


Joined: 05 Jun 2013
Posts: 821
Location: Berkshire


PostPosted: Thu Feb 08, 2018 4:30 pm    Post subject: Reply with quote

Seems odd that Reading have fixed price servicing on their website and don't offer it.
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squelch
Spa-Francorchamps


Joined: 05 Jun 2016
Posts: 320
Location: Bucks


PostPosted: Thu Feb 08, 2018 6:08 pm    Post subject: Reply with quote

Magic919 wrote:
Seems odd that Reading have fixed price servicing on their website and don't offer it.

Hmm the plot thickens - I hadn't seen that! Although it does state "This fixed price servicing offer may be withdrawn by Porsche Centre Reading at any time".

I asked about the fixed price servicing when I spoke to Reading and I was told that they do not subscribe to it, hence I asked if they would be able to price match and was firmly told, no.

With inconsistencies like this it's no wonder people get frustrated with the main dealer network!

I may pop in there for a chat....
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Gottans
Monza


Joined: 25 Mar 2016
Posts: 205



PostPosted: Thu Feb 08, 2018 6:11 pm    Post subject: Reply with quote

My experience of Reading was unbelievably bad and I will have nothing to do with them ever again, when it comes to arrogance, Donald 911uk (that bloke in the white house) is an amateur compared to this lot.

If you wish to use them you should document the condition of your car inside and out very very thoroughly prior to letting them loose on it and check it thoroughly before leaving their site.
 
  
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vlad
Imola


Joined: 16 Aug 2006
Posts: 807



PostPosted: Thu Feb 08, 2018 6:48 pm    Post subject: Reply with quote

Have you considered West Byfleet OPC (Brooklands)? I live nr reading and used to use the OPC there, but switched to West Byfleet.

Last edited by vlad on Sat Feb 10, 2018 7:11 am; edited 1 time in total
 
  
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squelch
Spa-Francorchamps


Joined: 05 Jun 2016
Posts: 320
Location: Bucks


PostPosted: Fri Feb 09, 2018 3:17 pm    Post subject: Reply with quote

Gottans wrote:
My experience of Reading was unbelievably bad and I will have nothing to do with them ever again, when it comes to arrogance, Donald 911uk (that bloke in the white house) is an amateur compared to this lot.

If you wish to use them you should document the condition of your car inside and out very very thoroughly prior to letting them loose on it and check it thoroughly before leaving their site.


Wow, that doesn't sound good! Did they damage your car then? I sometimes wonder if I'm being too precious but then when I hear things like this it worries the cr*p out of me!
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Gottans
Monza


Joined: 25 Mar 2016
Posts: 205



PostPosted: Fri Feb 09, 2018 7:22 pm    Post subject: Reply with quote

Quite honestly I don't want to go into details but I naively assumed my car would be treated with care and respect when it was serviced, these people do not know what these words mean.
 
  
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deMort
Zolder


Joined: 21 Mar 2015
Posts: 5153
Location: Brighton


PostPosted: Fri Feb 09, 2018 7:31 pm    Post subject: Reply with quote

Porsche Reading is owned by Porsche and is the head quarters for this country .

https://www.porsche.com/uk/aboutporsche/n71/

Strange they expect other Porsche centers to have fixed price that are NOT owned by porsche when Porsche them selves wont do it at their head quarters !!!


@ Gottans

Ive herd you mention your troubles a few times but ive not seen any details .. is there a thread about it or could you pm me some details if you dont mind .

No reason other than to read up on bad practises .
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Gottans
Monza


Joined: 25 Mar 2016
Posts: 205



PostPosted: Fri Feb 09, 2018 7:38 pm    Post subject: Reply with quote

I think that the fact that a list of participating centres is not available on the website speaks volumes and smacks of the 'do as I say not as I do' attitude.
 
  
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squelch
Spa-Francorchamps


Joined: 05 Jun 2016
Posts: 320
Location: Bucks


PostPosted: Fri Feb 09, 2018 8:58 pm    Post subject: Reply with quote

Thanks for the input everyone.

So, decision made - it's booked in at Brooklands. I had a chat with them today and the chap I spoke to was engaging and thorough. And having been to the 911uk open day there last year, they seem to be a bit more focused on the enthusiast owner too.
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Magic919
Imola


Joined: 05 Jun 2013
Posts: 821
Location: Berkshire


PostPosted: Sat Feb 10, 2018 7:01 am    Post subject: Reply with quote

I think that’s a fair assessment of the difference at Brooklands. I’ve had good and bad experiences there, but JJ seems to be happy to talk and get things sorted.

They have an open day in May that should have the new GT2RS and I’m looking forward the seeing that.
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Rossi911
Suzuka


Joined: 06 Apr 2008
Posts: 1217
Location: England

2011 Porsche 991 Carrera

PostPosted: Sun Feb 11, 2018 11:16 am    Post subject: Reply with quote

As a former customer of OPC Silverstone over the few years their service quality has dropped and their ability to solve customer service issues are nonexistent. Having complained to the Dealer Principal, some guy called Karl who came across as used car salesman, who didn’t care or was unwilling to assist. There are better OPC’s just not Silverstone.
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911UK
Porsche Community
Porsche Community


Joined: 15 May 2002
Posts: 9764
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Mon Feb 12, 2018 1:29 am    Post subject: Reply with quote

Demort wrote:
Porsche Reading is owned by Porsche and is the head quarters for this country .

https://www.porsche.com/uk/aboutporsche/n71/

Strange they expect other Porsche centers to have fixed price that are NOT owned by porsche when Porsche them selves wont do it at their head quarters !!!


@ Gottans

Ive herd you mention your troubles a few times but ive not seen any details .. is there a thread about it or could you pm me some details if you dont mind .

No reason other than to read up on bad practises .


Gottans

Ditto to what Dermot said

We have the OPC review section for that reason, good or bad i would encourage you to share your experience in a new thread, but PM is you need to discuss this with me beforehand.

Cheers
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Jam911
Barcelona


Joined: 31 Oct 2010
Posts: 1411



PostPosted: Sun Feb 18, 2018 1:43 pm    Post subject: Reply with quote

And OPC Silverstone is actually in Towcester
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