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PostPosted: Thu Feb 01, 2018 3:28 pm    Post subject: Porsche and Diesel: Answers to all FAQs Reply with quote

The German Federal Motor Transport Authority (KBA) has given its approval for the software update submitted by Porsche for review. Porsche will now go about bringing all affected vehicles in to garages to perform the software update, which is free of charge. In more specific terms, customers are expected to be informed by their Porsche dealer from calendar week 45 onwards, and requested to co-operate with the plans by agreeing to an appointment at a garage. The software update will then take approximately one hour to complete there. Where required, the Porsche centre will be happy to provide an appropriate form of transport as a replacement while the required work is being carried out.

The existing manufacturer specifications regarding fuel consumption, maximum engine performance, maximum torque, noise and CO2 emissions have been confirmed by the KBA. The software update also has no negative impact on the durability of the engine or the exhaust treatment system.

What do I need to do, as a Cayenne 3.0 litre V6 diesel owner, to get the free software update?

The plan is that Porsche dealers will get in touch with customers that are affected from calendar week 45 onwards in order to arrange an appointment. The software update will then take approximately one hour to complete and is, of course, free of charge for customers. Where required, the Porsche centre will be happy to provide an appropriate form of transport as a replacement while the required work is being carried out.

Is the software update also available for other Porsche diesel models?

The only vehicles affected are Cayenne 3.0 litre V6 diesel vehicles of the Euro 6 emission. The software update was specially designed for these particular vehicles. The existing manufacturer specifications regarding fuel consumption, maximum engine performance, maximum torque, noise and CO2 emissions have been confirmed by the KBA. The software update also has no negative impact on the durability of the engine or the exhaust treatment system.

What exactly is the recall ordered by the German KBA about? Which vehicles are affected and how many of them are affected?

At the end of July, in Germany Porsche recalled the type Cayenne 3.0 litre V6 diesel vehicle of the Euro 6 emission class. The background to this was that Porsche discovered irregularities in the engine control software, in the course of internal investigations, and proactively communicated this to the German Federal Motor Transport Authority (KBA). The authority has ordered an adjustment by means of a software update within the scope of a recall. Around 21,500 vehicles built in the years 2014–2017 are affected across Europe, 6,000 of which are in Germany. All affected vehicles are technically safe and roadworthy.

On Monday, 11 September 2017, Porsche submitted a proposed solution to the KBA, in order to ensure that all vehicles are fully in order, using a software update. The KBA’s approval for the new software now enables Porsche to begin with the recall programme, which is free of charge for customers, and restores the affected vehicles’ compliance with the relevant rules and regulations.

What exactly is Porsche being accused of? What exactly does the KBA find objectionable? How was the situation identified?

Porsche discovered irregularities in these vehicles’ engine control software, in the course of internal investigations, and proactively communicated this to the KBA.

Does the software update have an impact on the vehicles’ consumption? What impact does the update have on consumption, warranty, durability, pollutant emissions etc.?

The German Federal Motor Transport Authority (KBA) has confirmed the existing manufacturer specifications regarding fuel consumption, maximum engine performance, maximum torque, noise and CO2 emissions. The software update also has no negative impact on the durability of the engine or the exhaust treatment system.

The suitability and effectiveness of the software update has been comprehensively tested and confirmed by Porsche itself and also the German Federal Motor Transport Authority.

When will Porsche start implementing the software update? When will the update be available?

The approval for the new software now enables Porsche to begin with the software update programme, which is free of charge for customers, and restores the affected vehicles’ compliance with the relevant rules and regulations. In more specific terms, customers affected are expected to be informed by their Porsche dealer from calendar week 45 onwards, and requested to co-operate with the plans by agreeing to an appointment at a garage. The software update will then take approximately one hour to complete there. Where required, the Porsche centre will be happy to provide an appropriate form of transport as a replacement while the required work is being carried out.

When will the customer receive official written notice of the availability of the software update? How long will the software update take?

Vehicle owners are expected to be informed by their Porsche dealer from calendar week 45 onwards, and requested to co-operate with the plans by agreeing to an appointment at a garage. The software update will then take approximately one hour to complete there. Where required, the Porsche centre will be happy to provide an appropriate form of transport as a replacement while the required work is being carried out.

Is the software update related to the allegations which “Der Spiegel” raised against Porsche in issue 24/2017 on the basis of its own emissions testing?

No, Porsche discovered irregularities in these vehicles’ engine control software, in the course of internal investigations, and proactively communicated this to the KBA. These irregularities are not related to the transmission control software.

Can customers refuse the update?

Where a recall campaign has been ordered by an official body, the performance of the software update is mandatory. If customers should opt against having the software update performed, they risk having the operating licence revoked; Porsche and Porsche dealers have no control over this.

Is this software, as it is used in the Porsche Cayenne, also found in other vehicles which are part of the retrofit program? If so, does Porsche anticipate that the KBA will react in other cases as well?

For months, a large number of diesel variants in various models within the Volkswagen Group have been investigated with top priority for technical deficiencies and optimization potential. In close coordination with the KBA and the Federal Ministry of Transport, the Group has been systematically reviewing all engine and transmission variants and following up on all available indications.

What does the statement by Chairman of the Management Board, Oliver Blume, that “Porsche takes full responsibility” mean specifically?

Regardless of the fact that Porsche itself does not develop and produce diesel engines, as the vehicle manufacturer, Porsche bears responsibility towards its customers and, of course, towards the authorities for its products. For this reason, Porsche continues to be in close contact with the authorities, in particular with the KBA. Porsche is dedicated to fully meeting its customers’ expectations regarding quality, integrity, and service.
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