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JonMit
Newbie


Joined: 05 Nov 2012
Posts: 17
Location: Bournemouth


PostPosted: Mon Sep 02, 2019 3:25 pm    Post subject: Reply with quote

Hi Dogflaps,

I am Jon Mitchell, owner of JMG Porsche. I am also the senior Porsche technician here with over 30 years experience and one of the technical advisor team of the official Porsche club of great Britain and the independent Porsche enthusiasts club.

I was made aware of your complaint here on 911UK earlier in the year, as although I have been a member of this forum for many years, the admins will I am sure confirm, I had not logged in for many years.

This is mainly because in my capacity with the two Porsche clubs, any spare time I had to keep an eye on forums, had to be focussed on those two Porsche clubs to an extent.

However with the advent of social media and the forums becoming less busy, I now have more time to join in on other forums like this one.

During the summer, having had my attention drawn to a couple of unhappy members, I had extensive chats with Phill997 here at 911UK as well as communicating with Sundeep.

Of the two or three unhappy posts about JMG I can find over a time period of many years, this one is one of those, so although I apologise that it is rather late, I thought it is better late than never.

I have extensively tried to track down the details of your complaint, but can find no email to us from you, or other details other than those you posted in your comment.

We do indeed have menu prices for many routine jobs on nearly all Porsche models.

All menu prices tend to be itemised for what parts are included, but with just one price to pay, the all in price, which also benefits the customer with the price being quoted as the only price they pay, even if the job turns into more of a problem than the best case scenario.

From your description of the conversation you had with us, it seems like what someone was trying to explain to you was that there is a menu price for the job you were asking to have done primarily, but also a menu price for performing the second job at the same time.

A good example of this would be a primary job of...

"Menu price clutch replacement" @ £XXX.XX

with a secondary job of...

"Menu price IMS Bearing upgrade during clutch" @ £XXX.XX

or

"Menu price rear main seal replacement during clutch" @ £XX.XX

If you were being advised to have a primary job of...

"Menu price spark plug replacement"

And we advised that while the coil packs were off, they were replaced, the following line would usually be listed as...

"--Coil packs being replaced at same time, only charged for in parts"

I am sorry this has resulted in you feeling ripped off, it was not our intention and should I have seen this post at the time, I would have been more than happy to write a reply.

In the future I will be more vigilant in this forum, but in the meantime will stress to staff that we need to take the time to be clear with customers on this, and if someone does not seem to understand the pricing system, that I should perhaps call them personally.

I will also message you directly in case you have any further information I should consider or help you with.

All the best
_________________
Jon Mitchell
Director and senior technician at an independent Porsche Specialist (So my views might not be impartial!)
Technical advisor to The Porsche Club of Great Britain. (PCGB)
Technical advisor to The Independent Porsche Enthusiasts Club (TIPEC)
Porsche Enthusiast with about 15 Porsche.
 
  
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JonMit
Newbie


Joined: 05 Nov 2012
Posts: 17
Location: Bournemouth


PostPosted: Mon Sep 02, 2019 3:41 pm    Post subject: Reply with quote

Hi MotiveAuto,

Not sure who you are, as the only information I have is your username, you only have four posts on 911UK, and all 4 are to post on three threads of someone having a bad experience at JMG.

However none of your posts mention how you have had a bad experience.

Can you PM me some details?

I did have a web designer, who owns a Porsche, and who had not been paid following developing the website for one of my competitors (who used to work for me), who said that they were using forums under different user names to sully others reputations. But I am sure this is not you.
_________________
Jon Mitchell
Director and senior technician at an independent Porsche Specialist (So my views might not be impartial!)
Technical advisor to The Porsche Club of Great Britain. (PCGB)
Technical advisor to The Independent Porsche Enthusiasts Club (TIPEC)
Porsche Enthusiast with about 15 Porsche.
 
  
View user's profile Send private message
   
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