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Alf Tupper
Newbie


Joined: 29 Oct 2016
Posts: 11
Location: Devon


PostPosted: Sat Jul 01, 2017 8:22 pm    Post subject: Reply with quote

I can understand how you feel, I would be the same, but don't let it spoil the trip...
Have fun in France.
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DucatiRob
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Joined: 22 Jul 2015
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2006 Porsche 997 Carrera 2S

PostPosted: Sat Jul 01, 2017 10:57 pm    Post subject: Reply with quote

Thanks guys!

It was JZM Porsche in Kings Langley, it was Castrol Edge they used, will be changing it myself as soon as I get back from France!

Think I will concoct a snotty letter to Mr/Mrs JZM!
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Poker2009
Hockenheim


Joined: 09 Sep 2009
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PostPosted: Sun Jul 02, 2017 8:07 am    Post subject: Reply with quote

DucatiRob wrote:
Thanks guys!

It was JZM Porsche in Kings Langley, it was Castrol Edge they used, will be changing it myself as soon as I get back from France!

Think I will concoct a snotty letter to Mr/Mrs JZM!


Complete rip-off, and using a very "average" grade oil.
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maldren
Nürburgring


Joined: 07 Oct 2016
Posts: 400



PostPosted: Sun Jul 02, 2017 9:11 am    Post subject: Reply with quote

Just a comment on the oil change time, I allow mine to drain for a long time when I change the oil, it's surprising how long it continues to drip for. However it doesn't take any of my time, I don't stand around watching it!
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
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PostPosted: Sun Jul 02, 2017 10:01 am    Post subject: Reply with quote

You could have had that done by negotiation with OPC for a lot less (especially if your model qualifies for modern classics rate which around here in the North West its £75/hr + VAT = £90/hr.

That labour rate you quoted is presumably +VAT?
Indys price all their work excluding VAT by my experience, OPC price including VAT.

The mantra sometimes recited for indys as "main dealer servicing at half main dealer prices" is flawed in my experience. If it is cheaper and the Indy is charging £75/hr + VAT for labour (matching modern classics rate at OPC) then any saving must be from the use of after-market parts and the work is only carrying a one year warranty vs OPC's two year warranty on their work.

You had a very expensive oil and filter change and not even Porsche recommended oil.
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marconorth
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Joined: 06 Jul 2015
Posts: 190
Location: Cumbria


PostPosted: Sun Jul 02, 2017 11:52 am    Post subject: Reply with quote

Castrol Edge 0W/40 and 5W/40 IS on the July 2017 Porsche Approved A40 engine oil list, so you'll be fine with that.
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DynoMike
Barcelona


Joined: 25 May 2012
Posts: 1264
Location: The Cotswolds

2003 Porsche 996 Turbo

PostPosted: Sun Jul 02, 2017 12:32 pm    Post subject: Reply with quote

I travel to people I trust with my car, a 200 mile round trip to RSJ for servicing because A. they don't rip me off, in fact quite the opposite - they are more than reasonable B. they never go looking for extras to pump the bill up, again, quite opposite - they look at everything on the car, the technician gives you a real good run down on what is needed what can wait and the stuff that will likely need to be changed at the next service.

I have an OPC less than 9 miles from my house who will pick the car up from my place and re-deliver for no extra cost, yet I trust RSJ more so make the trek to them each time, money and time well spent. Besides, it feels like I'm part of a family with them not just a job-card number Thumb

Oh the best bit? Circa £70 per hour plus vat. Bargain! My recent minor service including Mobil 1 oil, oil filter etc was £330 inc vat on a turbo.
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Martian
Magny-Cours


Joined: 18 Mar 2009
Posts: 2692
Location: Bury St. Edmunds

2007 Porsche 997 Turbo

PostPosted: Sun Jul 02, 2017 1:36 pm    Post subject: Reply with quote

cheshire911 wrote:
....You had a very expensive oil and filter change and not even Porsche recommended oil.


Castrol's 'Edge' is their top oil IIRC. And it is an A40 grade, so Porsche recommended oil.
 
  
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mzmini
Suzuka


Joined: 30 Jan 2015
Posts: 1170
Location: Somerset


PostPosted: Sun Jul 02, 2017 1:59 pm    Post subject: Reply with quote

BMW only use Castrol Edge in M cars so can not be a quality product Thumb
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Jam911
Barcelona


Joined: 31 Oct 2010
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PostPosted: Sun Jul 02, 2017 3:47 pm    Post subject: Reply with quote

Have you seen the prices of their stock and their set up?

No wonder they charge so much for labour.
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Poker2009
Hockenheim


Joined: 09 Sep 2009
Posts: 704
Location: London


PostPosted: Sun Jul 02, 2017 4:16 pm    Post subject: Reply with quote

DynoMike wrote:
I travel to people I trust with my car, a 200 mile round trip to RSJ for servicing because A. they don't rip me off, in fact quite the opposite - they are more than reasonable B. they never go looking for extras to pump the bill up, again, quite opposite - they look at everything on the car, the technician gives you a real good run down on what is needed what can wait and the stuff that will likely need to be changed at the next service.

I have an OPC less than 9 miles from my house who will pick the car up from my place and re-deliver for no extra cost, yet I trust RSJ more so make the trek to them each time, money and time well spent. Besides, it feels like I'm part of a family with them not just a job-card number Thumb

Oh the best bit? Circa £70 per hour plus vat. Bargain! My recent minor service including Mobil 1 oil, oil filter etc was £330 inc vat on a turbo.


Sorry but RSJ's £70 plus VAT hourly rate is not really a bargain - and their used car prices (advertised on here) are another story.

Minor service:

Miller's NT+ 5W40 from opieoils £100
Mann oil filter from ECP £10
Mann carbon pollen filter from ECP £20 (diy)
(Trusted) back street garage to change oil £40
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DucatiRob
Suzuka


Joined: 22 Jul 2015
Posts: 1196
Location: Milton Keynes

2006 Porsche 997 Carrera 2S

PostPosted: Sun Jul 02, 2017 7:01 pm    Post subject: Reply with quote

Jam911 wrote:
Have you seen the prices of their stock and their set up?

No wonder they charge so much for labour.


Yes, it was dripping with money, three GT2RS's that i counted, a Carrera GT a few GT3s/RS, and what looked like an original 718, although there was more staff than you could shake a stick at, no one passed the time of day with me so couldn't ask!!

Friday must be a quiet day, I was there almost two hours and didn't see another customer Question
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DynoMike
Barcelona


Joined: 25 May 2012
Posts: 1264
Location: The Cotswolds

2003 Porsche 996 Turbo

PostPosted: Sun Jul 02, 2017 8:54 pm    Post subject: Reply with quote

Poker2009 wrote:


Sorry but RSJ's £70 plus VAT hourly rate is not really a bargain - and their used car prices (advertised on here) are another story.

Minor service:

Miller's NT+ 5W40 from opieoils £100
Mann oil filter from ECP £10
Mann carbon pollen filter from ECP £20 (diy)
(Trusted) back street garage to change oil £40



And the stamp in the service book from your trusted back street garage means the next buyer walks away from your car. How much of a bargain then? This is a serious question, not a pop at you.
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wasz
Albert Park


Joined: 28 Dec 2012
Posts: 1715


1999 Porsche 996 Carrera 2

PostPosted: Sun Jul 02, 2017 10:21 pm    Post subject: Reply with quote

Did you see your copy of the Porsche-Tax agreement you signed when you bought the car?

The wording is hidden in the small print it reads "The new owner of this Porsche agrees to pay 100% Porsche-Tax on top of the going rate for parts and service in exchange for a nice coffee, a smile from the receptionist and a browse round a polished showroom."

Confused

The good news is that if you ask on here first then you will get good advice about who is waiving Porsche-Tax in your area.
 
  
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resigner
Imola


Joined: 19 Dec 2013
Posts: 870



PostPosted: Mon Jul 03, 2017 9:28 am    Post subject: Reply with quote

Speak to Matt at Porschacare, he lives in Welwyn Garden City and is excellent. Used to be head mechanic at Portiacraft for 15 years. What he doesn't know isn't worth knowing, very reasonable. my oil change was about £150 including the oil and always happy to check other things over when i need him to!
 
  
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
Posts: 3373



PostPosted: Mon Jul 03, 2017 9:28 am    Post subject: Reply with quote

For servicing work using the Porsche Fixed Price scheme for Modern Classics, the cost at OPC can be a very small difference to most indys and for some indys it can be cheaper! I collated this information on a spreadsheet a while back and found littl difference in servicing costs between OPC on the fixed price schemes and indys and in fact some indys being actually dearer!

I rang these companies for prices for a 996 Turbo for (a) Porsche Annual Inspection (no fluid changes), (b) OPC Minor Service (only oil and pollen filter) and (c) OPC Major Service (all three filters changed -oil, air and pollen) including spark plugs. This was to ensure like-for-like comparisons as some indys use the 12k, 24k and 48k mile service categories and not sure which is equivalent to a OPC major Service with plugs.I also ensured that both prices included VAT as Indy prices are exc of VAT whilst OPC prices are inclusive of VAT.

Brake fluid change at an indy if taken with a service are fractionally cheaper than OPC - £75 + VAT typically = £90 inc VAT whilst the OPC price is £95 inc VAT.

I am not debating prices between OPC and indys for non-service work.

It remain to be seen what the OPC Fixed Price cost for a Major inc Plugs is this year as prices were revised down from £750 inc Plugs to £730 but no mention of plugs on the website. If OPC are going to charge for plugs in a Major Service on top of that £730 then they will become horrendously expensive vs indys and will have priced themselves out of that service for Modern Classics such as a 996 Turbo. Thankfully, mine did not need a major service this year.

I also support Dyno Mike's remark about the value of the service stamps in a Porsche purchase - what service was done, when and by whom are important considerations.
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Last edited by cheshire911 on Mon Jul 03, 2017 9:30 am; edited 1 time in total
 
  
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Poker2009
Hockenheim


Joined: 09 Sep 2009
Posts: 704
Location: London


PostPosted: Mon Jul 03, 2017 9:29 am    Post subject: Reply with quote

DynoMike wrote:
Poker2009 wrote:


Sorry but RSJ's £70 plus VAT hourly rate is not really a bargain - and their used car prices (advertised on here) are another story.

Minor service:

Miller's NT+ 5W40 from opieoils £100
Mann oil filter from ECP £10
Mann carbon pollen filter from ECP £20 (diy)
(Trusted) back street garage to change oil £40



And the stamp in the service book from your trusted back street garage means the next buyer walks away from your car. How much of a bargain then? This is a serious question, not a pop at you.


Well I guess it depends on how long you intend to keep your car. I have been on this schedule for the last 7 years, and if there is a problem I can't cope with, I take it to a specialist eg water pump, tandem pump, wheel alignment, spark plugs, brake fluid etc

My car has it's oil changed every year, using a better and more expensive oil than most specialists or Porsche will use, is well maintained and I save money where I can.

Changing a pollen filter and air filter - even I am able to undo a few screws!

A "service" IMO is basically an oil change - I don't believe in paying for extra "checks", when it is more or less covered by annual MOT inspection anyway. My mileage is also backed by a history of annual MOTs.

As for future buyers wanting to see a full service history - my car is already 12 years old, yes it will put some off not seeing a book full of stamps, however someone will come along and buy on condition, see a couple of lever arch files full of receipts, and see that I have looked after the car - for the right price, it will still sell when I am ready.
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DucatiRob
Suzuka


Joined: 22 Jul 2015
Posts: 1196
Location: Milton Keynes

2006 Porsche 997 Carrera 2S

PostPosted: Mon Jul 03, 2017 5:52 pm    Post subject: Reply with quote

To be honest, it's less about the money and more about the customer service for me. Yes, £262 is shocking for an oil change, but i was a new customer, never been there before, I'd told the lady on the phone when I booked that I had just had an engine rebuild, it would have been nice if someone had taken the time to talk to me about my car, how long I'd owned it, why it had had a rebuild, what other issues I'd had with it etc etc.. for me that's just good customer service, know your customer, understand what motivates them, make them feel valued and do a good job for them, then you are more likely to retain their business in the future, and who knows, I might win the lottery one day and bag one of those GT2RS's!

I have always been quite cynical when it comes to car dealers, I've used two respected indies, a major service and an oil change, £1000, thank you very much sir! Neither de,onstrsted any customer service whatsoever, the only place I have been treated as I'd expect was at Hartech, think next time I need a service I will make a day of it and go to Bolton!
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Martian
Magny-Cours


Joined: 18 Mar 2009
Posts: 2692
Location: Bury St. Edmunds

2007 Porsche 997 Turbo

PostPosted: Sun Jul 09, 2017 1:32 am    Post subject: Reply with quote

As already mentioned, £262 for an oil change is ludicrous.

Guy over on the 991 forum paid £650 for an oil change! Bandit

http://911uk.com/viewtopic.php?p=1326716#1326716
 
  
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reisskhan
Trainee


Joined: 14 Apr 2012
Posts: 74



PostPosted: Mon Jul 10, 2017 2:51 am    Post subject: Reply with quote

Spot on down to that last point


Poker2009 wrote:
DynoMike wrote:
Poker2009 wrote:


Sorry but RSJ's £70 plus VAT hourly rate is not really a bargain - and their used car prices (advertised on here) are another story.

Minor service:

Miller's NT+ 5W40 from opieoils £100
Mann oil filter from ECP £10
Mann carbon pollen filter from ECP £20 (diy)
(Trusted) back street garage to change oil £40



And the stamp in the service book from your trusted back street garage means the next buyer walks away from your car. How much of a bargain then? This is a serious question, not a pop at you.


Well I guess it depends on how long you intend to keep your car. I have been on this schedule for the last 7 years, and if there is a problem I can't cope with, I take it to a specialist eg water pump, tandem pump, wheel alignment, spark plugs, brake fluid etc

My car has it's oil changed every year, using a better and more expensive oil than most specialists or Porsche will use, is well maintained and I save money where I can.

Changing a pollen filter and air filter - even I am able to undo a few screws!

A "service" IMO is basically an oil change - I don't believe in paying for extra "checks", when it is more or less covered by annual MOT inspection anyway. My mileage is also backed by a history of annual MOTs.

As for future buyers wanting to see a full service history - my car is already 12 years old, yes it will put some off not seeing a book full of stamps, however someone will come along and buy on condition, see a couple of lever arch files full of receipts, and see that I have looked after the car - for the right price, it will still sell when I am ready.
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