All-
I am sure that there is a lot of knowledge on here regarding bore scoring and the consumer act. I have issues and would like input on the best way forward.
Purchased the car a 997 S from Border Reivers with a 6 month warranty in October last year. 50% cash and 50% on HP through Evington/Arkle finance.
It has been a nightmare to be honest. I took my time to buy the right car, border rievers confirmed the car was perfect in every way, previous owner on the F1 team at maclaren full service history etc etc. car was advertised with 59K miles and I paid top money for it. i had read about bore scoring and rievers also confirmed that they had checked out the car and there were no issues.
Anyway, in the first month of ownership oil alarm came on, spoke to border reivers who claimed all of these burn oil and to add which I did. This became a monthly problem .. by end of January 3 months into owning the car i had quite a nice noise at idle, check engine lights on and black soot on left hand side.
Took the car ASAP to autofarm in Oxford (brilliant guys) who did a full check on it - cylinder 6 bad scoring, check engine light due to O2 sensor most likely from the scoring/burning oil.
Informed Rievers immediately (Tom Fitzsimmons, owner) who replied that "Its a nightmare on these cars Kye, There is no guarantee when they will go or if they will go. We have stopped taking them into stock its not that we have sold one with a problem its just every 996-early 997 has a question mark,regardless of mileage. The last owner was an engineer & the car was exceptional & he had it checked out, we also had it independently bore scoped. We have never had to go to the warranty company with this issue however I will ask the question should their be an issue"
This is the last I have heard from this so called reputable company - countless letters/emails trying to get a remedy as per consumer act, none answered.
This is where the finance company comes in as they were advising how to handle towards the dealer and also tried unsuccessfully to get any action taken.
I was left with a car that could not be driven and needed very expensive work to put right so I rejected the car to Arkle. They agreed to come and pick up the car and refund the total minus fair usage.
so they picked up the car weeks ago which is in perfect condition apart from the engine.
this is where I would like anyone with experience to comment as I have chased the finance company for weeks , they continued to take payments even though they have the car. I received emails from them saying that they would be refunding but never mentioning the amounts or when, anyway finally i get a letter from the finance company basically saying that they do not believe the car is not fit for purpose, they want me to pay to prove that it is not (the issue happened within 6 months isn't it their obligation to prove), they also have said that the car was too expensive and have now valued it for 8,000 less than I paid and I shouldn't have paid so much for it .. also told me to go after the dealer for the deposit as I paid it (on their instruction) direct to the dealer ..
any thoughts ?
I am sure that there is a lot of knowledge on here regarding bore scoring and the consumer act. I have issues and would like input on the best way forward.
Purchased the car a 997 S from Border Reivers with a 6 month warranty in October last year. 50% cash and 50% on HP through Evington/Arkle finance.
It has been a nightmare to be honest. I took my time to buy the right car, border rievers confirmed the car was perfect in every way, previous owner on the F1 team at maclaren full service history etc etc. car was advertised with 59K miles and I paid top money for it. i had read about bore scoring and rievers also confirmed that they had checked out the car and there were no issues.
Anyway, in the first month of ownership oil alarm came on, spoke to border reivers who claimed all of these burn oil and to add which I did. This became a monthly problem .. by end of January 3 months into owning the car i had quite a nice noise at idle, check engine lights on and black soot on left hand side.
Took the car ASAP to autofarm in Oxford (brilliant guys) who did a full check on it - cylinder 6 bad scoring, check engine light due to O2 sensor most likely from the scoring/burning oil.
Informed Rievers immediately (Tom Fitzsimmons, owner) who replied that "Its a nightmare on these cars Kye, There is no guarantee when they will go or if they will go. We have stopped taking them into stock its not that we have sold one with a problem its just every 996-early 997 has a question mark,regardless of mileage. The last owner was an engineer & the car was exceptional & he had it checked out, we also had it independently bore scoped. We have never had to go to the warranty company with this issue however I will ask the question should their be an issue"
This is the last I have heard from this so called reputable company - countless letters/emails trying to get a remedy as per consumer act, none answered.
This is where the finance company comes in as they were advising how to handle towards the dealer and also tried unsuccessfully to get any action taken.
I was left with a car that could not be driven and needed very expensive work to put right so I rejected the car to Arkle. They agreed to come and pick up the car and refund the total minus fair usage.
so they picked up the car weeks ago which is in perfect condition apart from the engine.
this is where I would like anyone with experience to comment as I have chased the finance company for weeks , they continued to take payments even though they have the car. I received emails from them saying that they would be refunding but never mentioning the amounts or when, anyway finally i get a letter from the finance company basically saying that they do not believe the car is not fit for purpose, they want me to pay to prove that it is not (the issue happened within 6 months isn't it their obligation to prove), they also have said that the car was too expensive and have now valued it for 8,000 less than I paid and I shouldn't have paid so much for it .. also told me to go after the dealer for the deposit as I paid it (on their instruction) direct to the dealer ..
any thoughts ?