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JoePeps
Newbie


Joined: 27 Nov 2016
Posts: 43
Location: Derby


PostPosted: Sun Jun 04, 2017 12:41 pm    Post subject: OPC Nottingham Reply with quote

I bought my 997.2 C2S from Nottingham about 7 months ago, as you'd expect the process of handing over £50k was quite well done from their side.

I had always had a little squeak from the front brakes but it wasn't worth booking in for, but when I started it after a heavy rain shower a few weeks ago and got a loud screeching from the back end, assuming slipping drive belt. Rang them up, booked in for Friday just gone for it to be looked at. I'd waited a little longer so I could have a car for the day, ended up being a shitty C class diesel, but at least it was a car so not really a valid moan I guess.
I asked if he wanted to have a walk around my car to check for damage etc to which he declined, didn't feel very professional to me.

Got a phone call from them early afternoon to say the brakes were being stripped and cleaned up to stop the brake noise, but the engine issue was a tensioner seized on the drive belt and not being covered under warranty!! I questioned this as he classed it as a 'consumable', which to me is ridiculous! Told him to ring me back in 5 minutes to tell me it was going to a FOC repair as there was no way I was paying £450 for that to be changed; 5 minutes later he said it would be sorted and car will be ready to collect later that afternoon - happy days.

Then I went top pick the car up, he had asked me on booking in if I wanted them to clean it which I thought was a nice touch, but I said to crack on as it saved me a job this weekend. This was the state of the 'cleaned' wheels:



I mentioned it to him and he offered to get them sorted whilst I waited but I wanted to miss the Friday traffic so declined, feel like an idiot as I should have just let them.

Overall I'm not completely satisfied, I certainly expected a lot more from such a prestige brand....
 
  
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Gottans
Silverstone


Joined: 25 Mar 2016
Posts: 141



PostPosted: Sun Jun 04, 2017 3:10 pm    Post subject: Reply with quote

If that is the best/worst they did you should count yourself lucky.
 
  
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jimmy p
Nürburgring


Joined: 01 Jan 2011
Posts: 402
Location: Notts / Derbys


PostPosted: Sun Jun 04, 2017 3:58 pm    Post subject: Reply with quote

Try Leicester opc, had good service from them
_________________
981 platinum silver, full extended leather, 20" carrera alloys

Ex
1999 996.1 c2 aerokit in white
1996 993 c2 polar silver
2002 996 c4s seal grey
 
  
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timm996
Monza


Joined: 17 May 2008
Posts: 235
Location: nottingham


PostPosted: Sun Jun 04, 2017 4:41 pm    Post subject: Reply with quote

well done for standing your ground, I cant see how a tensioner is a consumable either. They will be telling us wheel bearings are consumables next. Sounds like you were unlucky, they normally go over my old 996 with me for body damage before a service, not sure about other repairs though.
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I know I ain't doing much, doing nothing means a lot to me - Bon Scott:
 
  
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porkyb1
Trainee


Joined: 10 Jan 2009
Posts: 73
Location: East Devon


PostPosted: Sun Jun 04, 2017 6:04 pm    Post subject: Reply with quote

Wheel bearings are not covered by warranty...
 
  
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timm996
Monza


Joined: 17 May 2008
Posts: 235
Location: nottingham


PostPosted: Mon Jun 05, 2017 8:09 am    Post subject: Reply with quote

porkyb1 wrote:
Wheel bearings are not covered by warranty...

Really? I bought my wife a shtty Renault back in the 90s secondhand for 3 grand. I noticed a noise from the front the following weekend. Took it back and they changed both front wheel bearings for free. So now you can't that spending 50k on a car?
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