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Gottans
Silverstone


Joined: 25 Mar 2016
Posts: 142



PostPosted: Sat Apr 29, 2017 9:18 pm    Post subject: Reply with quote

Hmm, my limited experience of OPC servicing has been very poor and in-fact I have never ever had a car treated as badly. I'm not saying all OPC's are bad but be cautious and check reviews.

In 30 years of car ownership of various brands, Porsche have been the worst by many orders of magnitude. I am truly shocked at how bad the one I used is.

Be nice if Porsche Awards published the bad and the ugly along with the good.
 
  
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MNC911
Österreich


Joined: 10 Feb 2016
Posts: 948
Location: Prestbury


PostPosted: Sat Apr 29, 2017 9:36 pm    Post subject: Reply with quote

Gottans wrote:
Hmm, my limited experience of OPC servicing has been very poor and in-fact I have never ever had a car treated as badly. I'm not saying all OPC's are bad but be cautious and check reviews.

In 30 years of car ownership of various brands, Porsche have been the worst by many orders of magnitude. I am truly shocked at how bad the one I used is.

Be nice if Porsche Awards published the bad and the ugly along with the good.


Allow me to guess...its an OPC from down south?
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Gottans
Silverstone


Joined: 25 Mar 2016
Posts: 142



PostPosted: Sat Apr 29, 2017 10:08 pm    Post subject: Reply with quote

Yes, down south.

You know it has gone very wrong when you are looking at the black coating identified in the link below instead of paint but without a dent or any scrapes.

http://www.ecoat.com.my/wp-content/uploads/2014/12/coat-layer.jpg
 
  
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MNC911
Österreich


Joined: 10 Feb 2016
Posts: 948
Location: Prestbury


PostPosted: Sat Apr 29, 2017 10:29 pm    Post subject: Reply with quote

I bet the midlands and northerners are rolling around right now with regards to OPC'S down South. It's kind of a running joke the hospitality they show to owners cars.

Allow me to make the second assumption, they tried to deny one of their employees did it or it didn't happen whilst in their care?

On a more thoughtful note, I hope after your tad shade of anger they made good any repair, as a gesture of goodwill I thirdly presume?
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Gottans
Silverstone


Joined: 25 Mar 2016
Posts: 142



PostPosted: Sun Apr 30, 2017 6:20 am    Post subject: Reply with quote

A running joke it may be for some.

As for repairs, at first we had 'pre-existing stone chip repairs that had failed' as the first excuse with an offer to 'improve the look' of the damage and to replace the window, then we had a major slanging match on the phone and them trying to force acceptance of their derisory repair offer. Eventually after involving Porsche CS they sent a letter explaining how they would sand the bodywork, repair the damage and paint but only proposing to paint small parts of the affected panels i.e. smart repair sort of thing on a metallic grey car. Every smart repair I have experienced has had problems after a couple of years so I do not consider this acceptable on a car that 6 months earlier was bought as an approved used car in mint condition with a price to match. They only put top notch cars on their forecourts, the rest get sent into the trade.

The car will be going into an approved bodyshop to be repaired properly at an eye watering cost at my expense because I will be less unhappy with spending several thousand pounds than looking at the damage everytime I get in the car.

To say I am pissed off is more than a major understatement, F'ing OPC's.
 
  
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MNC911
Österreich


Joined: 10 Feb 2016
Posts: 948
Location: Prestbury


PostPosted: Sun Apr 30, 2017 8:44 am    Post subject: Reply with quote

That sounds crazy!! Surely the business is insured??? A difficult decision divided by.. yes they've admitted blame & confirmed a repair v's the likes of owners that want the job doing properly.

So my advice would have been, accepted the smart repair with a contract that 1, you'll accept the offer based on their confidence it won't ever show 2, if the repair becomes visible as you believe it will then they complete the repair to your exacting standards.
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Gottans
Silverstone


Joined: 25 Mar 2016
Posts: 142



PostPosted: Sun Apr 30, 2017 9:14 am    Post subject: Reply with quote

Agree, crazy situation.

The simple fact is my trust in them is zero, I just don't want them touching the car ever again so that means I pay.

The thought of leaving my car in the hands of those butchers for a repeat performance is well..
 
  
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MNC911
Österreich


Joined: 10 Feb 2016
Posts: 948
Location: Prestbury


PostPosted: Sun Apr 30, 2017 11:03 am    Post subject: Reply with quote

OK I understand your thoughts entirely, it's precious to you, you place a lot of time maintaining it as close to the day it rolled off the production line. That's a good trait to have. But try and retract your personal feelings away from the end goal. Ultimately the end goal is to get the car back to its original condition.

So you give them a 1 time chance to fix the repair which co-insides with their manufacturer paint guarantee (I think it's 10yrs, but don't quote me, look it up). If the car's paint repair remains good to their word, then happy days, and it costs you nothing. If in 3yrs time and you still own the car, it shows signs of repair, then revisit the problem, take it somewhere that you feel confident to do the job you wanted in the first place and seek the costs from the garage.

If you go straight to plan B and it shows signs of repairs in 3yrs time, well you'll be putting your hand back into your pocket for a second round of costs.

Just treat it as as business contract if you can and think about all the options Thumb
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Martian
Magny-Cours


Joined: 18 Mar 2009
Posts: 2704
Location: Bury St. Edmunds

2007 Porsche 997 Turbo

PostPosted: Mon May 01, 2017 2:44 pm    Post subject: Reply with quote

acme wrote:
.....It's Colchester BTW....


Have you tried Autostrasse in Coggeshall? They're the aircooled experts in the area.
 
  
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sday12
Nürburgring


Joined: 04 Oct 2010
Posts: 444
Location: Essex


PostPosted: Mon May 01, 2017 7:19 pm    Post subject: Reply with quote

Had a very good experience with Colchester OPC this year.
Price matched £595 for major service including plugs and gearbox oil, Audi loan car. Very personable, nothing too much trouble.
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Endoman
Imola


Joined: 11 Apr 2011
Posts: 833
Location: Bolton U.K.


PostPosted: Mon May 01, 2017 8:34 pm    Post subject: Reply with quote

Bolton OPC have done work on my 993 and 944 but I do my own servicing. I have been very pleased with the standard of work and cost. The quoted rates seen very reasonable for a 993 service it's a pain without a lift.
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tallmat
Monza


Joined: 18 Apr 2011
Posts: 182
Location: London


PostPosted: Tue May 02, 2017 12:28 pm    Post subject: Reply with quote

I've had very good service at OPC Reading, they have the heritage or 'Oldtimer' offer (car. not the driver..). Reduced labour rates etc.

Couple of guys there very passionate on air-cooled, and fun how they take you around the car whilst it's on the lift, talk through what they've done or needs doing next time. Maybe because it's part of Porsche HQ that service is good.

And not far away is Northway who also v.good on air cooled.
 
  
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Robertb
Long Beach


Joined: 01 Sep 2003
Posts: 6001
Location: South Oxfordshire

2002 Porsche 996 Carrera 4S

PostPosted: Tue May 02, 2017 12:47 pm    Post subject: Reply with quote

That's good to know about Reading OPC. I'm tempted to give them a go for the next service, I sense my indy has little enthusiasm for the newer cars. Too busy doing rebuilds on air cooled engines (ironically!)
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"911- the guilt-free supercar"

Current: 2003 C4S Coupe, seal/black

Ex: '02 C4S Coupe, '96 993 Targa, '88 Carrera Sport Coupe
 
  
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stewart rix
Spa-Francorchamps


Joined: 28 Sep 2010
Posts: 351
Location: Wokingham

1997 Porsche 993 Turbo

PostPosted: Tue May 02, 2017 1:45 pm    Post subject: Reply with quote

I was going to use OPC Reading for my last service in Dec, but when I rang they had withdrawn their 'classic' service pricing (hence I went to OPC Brooklands). However, only a short time thereafter I had a letter advertising Reading's cheaper rates again. I found both of those OPC's to be good with my turbo - Brooklands was the cheaper of the two.
 
  
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acme
Imola


Joined: 22 Oct 2007
Posts: 785



PostPosted: Tue May 02, 2017 7:55 pm    Post subject: Reply with quote

Martian wrote:
acme wrote:
.....It's Colchester BTW....


Have you tried Autostrasse in Coggeshall? They're the aircooled experts in the area.


Yep, used them for years, no longer the same people.
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Jack Frost
Montreal


Joined: 28 Jul 2009
Posts: 624
Location: Hampshire


PostPosted: Tue May 02, 2017 8:39 pm    Post subject: Reply with quote

Regarding the earlier post with relation to scratches - Bournemouth OPC also managed to scratch my paintwork whilst replacing the seals on the rear quarter windows. The did come good when I complained. They managed to get some of the black "gunk" used on the seals on the inner panels and seat belts.

My list of issues with this place goes on and on including the delivery driver wanting petrol money from me when he returned my car. I asked for the invoice and heard no more about it !!

Bag of shite.
 
  
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gunner
Montreal


Joined: 04 Jul 2014
Posts: 597
Location: Kent


PostPosted: Wed May 03, 2017 5:53 am    Post subject: Reply with quote

sday12 wrote:
Had a very good experience with Colchester OPC this year.
Price matched £595 for major service including plugs and gearbox oil, Audi loan car. Very personable, nothing too much trouble.


Audi loan car?!

Haven't used an OPC yet but was hoping for a Cayman or Cayenne!
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madge
Nürburgring


Joined: 29 Dec 2015
Posts: 424
Location: Hampshire


PostPosted: Wed May 03, 2017 11:46 am    Post subject: Reply with quote

Robertb wrote:
That's good to know about Reading OPC. I'm tempted to give them a go for the next service, I sense my indy has little enthusiasm for the newer cars. Too busy doing rebuilds on air cooled engines (ironically!)


Just check your car carefully when you collect it.

My experience of how they looked after the car wasn't great, but perhaps I just got unlucky each time. Dont know
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