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Bosco
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Joined: 07 Sep 2014
Posts: 22
Location: London


PostPosted: Sat Mar 18, 2017 2:20 pm    Post subject: Paintwork - poor respray Reply with quote

Hi, I'm looking for some advice.

I've recently had some work done at an OPC with regard to a respray of the bonnet.

Unfortunately, I can see swirl marks on the bonnet, these are visible in the garage under their lights in the workshop and in sunlight.

I took it back to the OPC and their paint shop have tried to polish them out, yet I can still see them. The OPC are now going to speak to the paint shop again.

The cost of the respray was not insignificant and I did not expect swirl marks. The car was detailed late 2016, so I know what good paintwork should look like.

What can I expect from the OPC to offer to resolve?

Should I insist on a specialist detailer carrying out a detail on the affected areas?

Any advice appreciated, thanks for reading.
 
  
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rob_p
Imola


Joined: 20 Oct 2013
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Location: Leicester


PostPosted: Sat Mar 18, 2017 2:29 pm    Post subject: Reply with quote

Opc or otherwise I would expect them to resolve the matter to your satisfaction. If that means another respray then so be it.
Given it is opc and I imagine you paid for that privilege I would accept nothing less than total satisfaction.
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alex yates
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Shanghai


Joined: 06 Mar 2014
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Location: Lancashire

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PostPosted: Sat Mar 18, 2017 2:29 pm    Post subject: Re: Paintwork - poor respray Reply with quote

Bosco wrote:

What can I expect from the OPC to offer to resolve?


Personally I'd say no swirl marks.

IMHO quality of car paint work these days has nose dived. GFs Golf rolled off the production line with something I'd expect from Stevie Wonder with a spray can nooo
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madge
Nürburgring


Joined: 29 Dec 2015
Posts: 410
Location: Hampshire


PostPosted: Sat Mar 18, 2017 2:59 pm    Post subject: Reply with quote

I would expect the car to be returned with pristine paint. If the OPC (or their sub-contracted body shop) cannot meet that standard then they should pay for someone to do it who has the ability to polish paint.

I would be pushing for them to pay for a professional detailer to do it, especially as they have already had a chance to put it right themselves and failed. If it is just a case of swirl marks I would expect it to be an easy job for a pro - no need to be looking at another respray unless they've taken off most of the clear coat with their last botched attempt at polishing.

Judging by the swirl marks on all of the new cars in my local OPC's showroom I think their standards for paint are pretty low. I wouldn't let them anywhere near my paint and used to insist that they left my car unwashed whenever they had it. nooo
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mzmini
Suzuka


Joined: 30 Jan 2015
Posts: 1207
Location: Somerset


PostPosted: Sat Mar 18, 2017 3:18 pm    Post subject: Reply with quote

Hi OP I would expect a first class job OPC or any other body shop ,I made BMW Doncaster send a low loader all the way down to Gatwick collect my M5 take it back to Doncaster and get rid of the swirl marks I then return by train at Stratstones cost to inspect it before I would accept back ,be firm with them is my advice
good luck Thumb
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chowgar
Monza


Joined: 10 Aug 2014
Posts: 206
Location: London


PostPosted: Sat Mar 18, 2017 4:09 pm    Post subject: Reply with quote

[quote="madge" Judging by the swirl marks on all of the new cars in my local OPC's showroom I think their standards for paint are pretty low. I wouldn't let them anywhere near my paint and used to insist that they left my car unwashed whenever they had it. nooo[/quote]

That's because they employ a bloke to walk around with a bucket of water and a rag to "clean" the cars.
 
  
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Palladium
Watkins Glen


Joined: 01 Nov 2015
Posts: 2102



PostPosted: Sat Mar 18, 2017 4:16 pm    Post subject: Reply with quote

it drives you nuts what you get for paying big money, they will pass you around for a bit until you get bored.
 
  
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
Posts: 3412



PostPosted: Sat Mar 18, 2017 4:57 pm    Post subject: Reply with quote

Did you book through the OPC? Did the job go to a Porsche-approved bodyshop?

If so, and detailing it hasn't removed the swirls and you remain unhappy, a Porsche-approved bodyshop will do the job again if their inspection reveals poor preparation or poor technique in their hands.

That's why you pay more, bit you have to be happy and if their inspection confirms these points, they will do it again at no cost to you.
I should add that a Porsche approved bodyshop may very likely have taken photos of the job and any other panels worked on, as well as paint thickness readings because they give a lifetime warranty in their work (subject to a free annual inspection at ANY Porsche-approved bodyshop.

With anyone else, you'd arguing the toss for ages about getting it corrected free of charge if they had poor prep and/or poor technique.
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Last edited by cheshire911 on Sat Mar 18, 2017 5:02 pm; edited 1 time in total
 
  
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Jay.
Monza


Joined: 21 Oct 2015
Posts: 233
Location: Peterborough


PostPosted: Sat Mar 18, 2017 4:57 pm    Post subject: Reply with quote

As others have said, you should expect top quality work from the OPC.

If you're not happy, then make it well known to them. Their reputation means more to them than the extra time/money spent on fixing your problem, so that will play in your favour.

If worse comes to worse, you can try and agree for them to refund you the money you've paid and take that elsewhere.
 
  
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Bosco
Newbie


Joined: 07 Sep 2014
Posts: 22
Location: London


PostPosted: Sat Mar 18, 2017 6:42 pm    Post subject: Reply with quote

cheshire911 wrote:
Did you book through the OPC? Did the job go to a Porsche-approved bodyshop?

If so, and detailing it hasn't removed the swirls and you remain unhappy, a Porsche-approved bodyshop will do the job again if their inspection reveals poor preparation or poor technique in their hands.

That's why you pay more, bit you have to be happy and if their inspection confirms these points, they will do it again at no cost to you.
I should add that a Porsche approved bodyshop may very likely have taken photos of the job and any other panels worked on, as well as paint thickness readings because they give a lifetime warranty in their work (subject to a free annual inspection at ANY Porsche-approved bodyshop.

With anyone else, you'd arguing the toss for ages about getting it corrected free of charge if they had poor prep and/or poor technique.


Guys, thanks for your responses.

The work was done though an OPC. The body shop is one they use regularly, it was mentioned they use them for prepping their cars for sale and the work comes with a year's warranty and that they had always been happy with their work.

Whether it is a 'Porsche approved body shop', I am now not 100% sure, any way of finding out?

I assume that it is, but I may be wrong. I had the bonnet, nose and a rear wheel arch attended to.

The Service Manager is to look at the work on Monday.

I expected no swirl marks, given the cost and it is a an OPC that I am dealing with.

Thank you all for your feedback so far, any further advice appreciated.

Monday will be interesting.
 
  
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isysman
Zolder


Joined: 22 Apr 2011
Posts: 5471
Location: Cheshire


PostPosted: Sat Mar 18, 2017 6:47 pm    Post subject: Reply with quote

As cheshire911 said the work is under warranty. You can also opt to take it to any Porsche approved painter to have the work done. If you have worked carried out through the OPC it's approved.

This is one of the reasons I used Road & Race as they are Porsche approved. And even if you go direct that warranty still applies.

Get it sorted to your satisfaction. I'm sure they will do it but if you are still unhappy take it higher until you get it sorted.
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
Posts: 3412



PostPosted: Sat Mar 18, 2017 7:13 pm    Post subject: Reply with quote

I had mine done at Road and Race Restorations (the only Porsche-approved bodyshop un the North West). Very high standard of work, totally reassured at every stage and final collection was an inspection with the Bodyshop Manager and John Bradshaw (the owner). Very good. I'm due an annual inspection this summer to maintain the life-long warranty.

Had a full machine polish done by them in-house as well ad front respray for stone chips including a full back-to-metal bonnet respray - as they recommended. Very good outfit. Completely painless and a brand new Nerc A class courtesy car whilst mine was in their hands.

They also do detailing, allow wheel refurbs and leather conditioning.
I'll be using them for refurb wheels if I ever have mine re-done.
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Phil 997
Fuji


Joined: 05 Dec 2015
Posts: 9484
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Sat Mar 18, 2017 7:26 pm    Post subject: Reply with quote

I would be expecting it to be redone correctly by their most experienced sprayer nothing less Thumb
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
Posts: 3412



PostPosted: Sat Mar 18, 2017 9:38 pm    Post subject: Reply with quote

At a Porsche-approved bodyshop, it will be corrected - be it a machine polish with finish by SwissVax or having to do the job again.

The bodyshop and the OPC will have a 'warranty' person who will handle the matter and propose the resolution. There won't be anything along the lines of "its 15 years old, you'll never get it looking like it left the factory" or "what do you expect? That's the best match you can expect when the rest if the paint is 15 years old!"

The warranty is the safeguard with Porsche-approved.
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DucatiRob
Suzuka


Joined: 22 Jul 2015
Posts: 1209
Location: Milton Keynes

2006 Porsche 997 Carrera 2S

PostPosted: Sun Mar 19, 2017 2:25 am    Post subject: Reply with quote

Did they remove the bonnet for painting? If so was the paint oven baked after? Important because if not, the paint shouldn't be touched, and definitely not waxed for a good couple of weeks, longer in this cold weather.

Paintwork on new cars is baked in an oven at a high temperature, something you can't do when the car is fitted out with interior, plastics etc. When a panel or even a car is repainted then all they can do is put infra red lamps on to help the paint flash off. The paint will take several weeks to fully cure during which time is shouldn't be polished or waxed. Sounds to me that they didn't get a great finish out of the gun and have flatted and polished too early!
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isysman
Zolder


Joined: 22 Apr 2011
Posts: 5471
Location: Cheshire


PostPosted: Sun Mar 19, 2017 2:44 am    Post subject: Reply with quote

DucatiRob wrote:
Did they remove the bonnet for painting? If so was the paint oven baked after? Important because if not, the paint shouldn't be touched, and definitely not waxed for a good couple of weeks, longer in this cold weather.

Paintwork on new cars is baked in an oven at a high temperature, something you can't do when the car is fitted out with interior, plastics etc. When a panel or even a car is repainted then all they can do is put infra red lamps on to help the paint flash off. The paint will take several weeks to fully cure during which time is shouldn't be polished or waxed. Sounds to me that they didn't get a great finish out of the gun and have flatted and polished too early!


Being approved Im sure they did this. My car was done the same way, I have the video to prove it! They do polish it before they return the car though. After I filmed my car being painted and heated etc the painter said it couldn't be collected in il it was properly polished.
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
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PostPosted: Sun Mar 19, 2017 8:44 am    Post subject: Reply with quote

As Isyman said, I'm sure they will have followed good procedure.
I had to wait 4 weeks before having the full machine polish and Swissvax treatment to allow the new paint and lacquer to cure fully.

The OP has used OPC who will have used a Porsche-approved bodyshop and the standard of finish will be rectified as all such work has a warranty.
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Gottans
Silverstone


Joined: 25 Mar 2016
Posts: 141



PostPosted: Sun Mar 19, 2017 4:37 pm    Post subject: Reply with quote

Do people have opinions whether it is acceptable to partially paint a paint a body panel versus painting the full panel.

Not wanting to get into what happened, etc but I am being offered partial repainting of the affected panels but the advice from a couple of body shops is the full panel needs to be painted. Question

The car is meteor grey 997.2 C4S so I am concerned how well a partial repaint of panels will look particularly as there aren't any swage lines that can hide the paint edge, etc.

Comments appreciated.

Thanks
Pete.
 
  
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chaser
Österreich


Joined: 26 May 2013
Posts: 936
Location: Isle of Wight

2005 Porsche 997 Carrera 4S

PostPosted: Sun Mar 19, 2017 6:20 pm    Post subject: Reply with quote

Blend the colour within the panel, clear coat the whole panel would be the only way I would accept it. Paint edges will show in time if faded out within the panel.
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basildon993
Montreal


Joined: 11 Dec 2008
Posts: 624
Location: Sussex


PostPosted: Sun Mar 19, 2017 7:37 pm    Post subject: Reply with quote

Both paint shops I have been to will not blend the colour on a panel, but will only re spray the entire panel in order to give a consistent finish. I have a small chip in the lacquer on the top of the front wing and both have said the wing needs a full re spray in order to sort it. Best to avoid blending I guess. Question

Out of interest the local Porsche approved body shop will only spray the wing with it off the car. They do not mask and spray in situ.
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