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csim1966
Newbie


Joined: 28 Jun 2015
Posts: 12
Location: Midlands


PostPosted: Wed Jun 08, 2016 10:40 am    Post subject: OPC Advice Reply with quote

Good Morning

I am looking for any positive OPC service experiences from the Midlands. I live in Staffordshire but don't mind driving out an hour or so - just an excuse to get a bit out on the road.

My 997 C4S needs to go in for a service, warranty extension and some small other add-ons.

I'm sure this topic has been covered many times - couldn't find anything recent - so if you've got any inputs on OPCs where you'd feel comfortable leaving your car that would be very valuable. Keen too hear your responses on any of the Midlands based centres.

Many thanks
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Loko
Newbie


Joined: 23 May 2016
Posts: 45
Location: Leicestershire

2010 Porsche 997 Carrera 2S

PostPosted: Wed Jun 08, 2016 11:03 am    Post subject: Reply with quote

Nottingham OPC have always done me proud.
 
  
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MisterCorn
Dijon


Joined: 08 Jan 2011
Posts: 7253
Location: Nottingham, England

2004 Porsche 996 Turbo

PostPosted: Wed Jun 08, 2016 11:04 am    Post subject: Reply with quote

Loko wrote:
Nottingham OPC have always done me proud.


Me too, always been happy with their service.

MC
 
  
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stucart
Montreal


Joined: 24 Apr 2013
Posts: 560
Location: staffordshire 07 997 C4S


PostPosted: Wed Jun 08, 2016 11:41 am    Post subject: Reply with quote

Depending where in Staffordshire you are? Run to Cheshire and Wimslow OPC, i've always found then helpful, had 111 check and warranty renewal done there, did a few jobs under warranty as well.
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Now - Jaguar F-Type 2014 3.0 S Quickshift ,White/ Red interior (theme here!) Loving it .
Previously - 997 C4S Tip-S, 2007, Silver/Red and Black Leather, PSE, Sports Chrono, Turbo wheels.
 
  
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cheshire911
Estoril


Joined: 10 Jun 2012
Posts: 3846



PostPosted: Wed Jun 08, 2016 12:34 pm    Post subject: Reply with quote

I only use Chester OPC right next to Cheshire Oaks. Wilmslow is nearest, but not one I use.
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"Once bitten; forever smitten"
 
  
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MNC911
Österreich


Joined: 10 Feb 2016
Posts: 990
Location: Prestbury


PostPosted: Wed Jun 08, 2016 2:42 pm    Post subject: Reply with quote

Give David Joyce a ring at either Sutton Coldfield or Wolverhampton. I had a message off the Center Principal the other day stating that due to demand they will remain open and operate out of both sites. I've used them for well over a decade and I still get them to pick from car up & bring it me back once they've completed what they have to do. They are absolutely on the button for customer service.
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MNC911
Österreich


Joined: 10 Feb 2016
Posts: 990
Location: Prestbury


PostPosted: Wed Jun 08, 2016 2:50 pm    Post subject: Reply with quote

cheshire911 wrote:
I only use Chester OPC right next to Cheshire Oaks. Wilmslow is nearest, but not one I use.


Wilmslow is closer to myself as well, however it's not been pleasant on both occasions to Wilmslow. By all means try them & see how you get on. Trial and error + advice + recommendations = answer Thumb
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cheshire911
Estoril


Joined: 10 Jun 2012
Posts: 3846



PostPosted: Wed Jun 08, 2016 2:55 pm    Post subject: Reply with quote

A colleague enquired about fixed price servicing for his 996 Turbo at OPC Bolton - part of the same group as Wilmslow and Sutton Coldfield (Stratstone/Pendragon) and when he enquired about courtesy car, he was surprised to hear they don't give a Porsche as a courtesy car. Not sure if this is a Group-wide policy (very likely) for the Stratsone/Pendragon Group or the decision of OPC Bolton.

Customer Service as MNC911 states has been good from his experience, but do you want to drop off a Porsche and drive out in a Micra or worse still a Skoda Yeti?
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cheshire911
Estoril


Joined: 10 Jun 2012
Posts: 3846



PostPosted: Wed Jun 08, 2016 2:59 pm    Post subject: Reply with quote

MNC911 - I also did not like Wilmslow when I approached them 4 years back. I hear that the obnoxious bar steward who 'dealt' with me has 'left the Company'. But as they say in Corporate life - it takes years to build a reputation and seconds or one interaction with a customer to dismantle it and of course the cliche: "they don't get a second chance to make a first impression!"

Nuff said. I know they have some very loyal customers in R5 PCGB and for those customers they must be doing something right.
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Scholester
Suzuka


Joined: 16 Jan 2012
Posts: 1114
Location: South West


PostPosted: Wed Jun 08, 2016 3:06 pm    Post subject: Reply with quote

cheshire911 wrote:
A colleague enquired about fixed price servicing for his 996 Turbo at OPC Bolton - part of the same group as Wilmslow and Sutton Coldfield (Stratstone/Pendragon) and when he enquired about courtesy car, he was surprised to hear they don't give a Porsche as a courtesy car. Not sure if this is a Group-wide policy (very likely) for the Stratsone/Pendragon Group or the decision of OPC Bolton.

Customer Service as MNC911 states has been good from his experience, but do you want to drop off a Porsche and drive out in a Micra or worse still a Skoda Yeti?


Whilst not Porsche related, I once had to suffer the ignominy of dropping off My TVR Tuscan and driving around for two weeks in a three cylinder Perodua that Str8Six used as their courtesy cars. Great company though.
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easternjets
Watkins Glen


Joined: 29 Apr 2016
Posts: 2131
Location: Darlington


PostPosted: Wed Jun 08, 2016 3:45 pm    Post subject: Reply with quote

I just bought a used 997 from a dealer in Manchester and he had the car serviced at OPC Wilmslow. When I drove the car home the flexi pipe that goes from the top of the inlet pipes to the Air mass meter had been removed at some point and on refitting 'someone' had forgotten to tighten the jubilee clip that holds it on, it blew off on the way home and whilst I got home it was a pain to diagnose. Silly mistake but that's what most mistakes are!
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Porsche 968 Coupe 1992
Porsche 928 S4
Porsche 911 3.2 Carrera 1985
 
  
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MNC911
Österreich


Joined: 10 Feb 2016
Posts: 990
Location: Prestbury


PostPosted: Wed Jun 08, 2016 4:19 pm    Post subject: Reply with quote

Drinkers that's precisely the point, OPC should be the pinnacle of who looks after your Porsche. If idle mistakes are being made and the only reprimand is a ribbing in the cafeteria off your work colleagues it doesn't inspire employees to be diligent with something that has the potential to unfold in an expensive repair, customer experience, poor reviews attack to the business or ultimately the serious nature of a crash.
When an employee signs off the work as complete that's a big responsibility to say that vehicle has had the work completed and is safe to drive & has to carry full investigation & accountability if & when things go wrong.
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isysman
Zolder


Joined: 22 Apr 2011
Posts: 5859
Location: Cheshire


PostPosted: Wed Jun 08, 2016 4:25 pm    Post subject: Reply with quote

I use Wilmslow and I have had 99% excellent service from them. Only one guy was poor to me and he's no longer there (that was a couple of years ago).

I live closer to Chester OPC but wouldn't use them again as I had very poor service/treatment on multiple occasions.

Reference courtesy cars, from Stratstone (Wilmslow) I have had plenty of Porsche courtesy cars from them. I have also had on occasion a Mercedes. If you book it in early enough and specify a Porsche you'll usually get one.
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RichardKS
Monza


Joined: 11 Nov 2011
Posts: 175



PostPosted: Wed Jun 08, 2016 6:38 pm    Post subject: Reply with quote

cheshire911 wrote:
A colleague enquired about fixed price servicing for his 996 Turbo at OPC Bolton - part of the same group as Wilmslow and Sutton Coldfield (Stratstone/Pendragon) and when he enquired about courtesy car, he was surprised to hear they don't give a Porsche as a courtesy car. Not sure if this is a Group-wide policy (very likely) for the Stratsone/Pendragon Group or the decision of OPC Bolton.

Customer Service as MNC911 states has been good from his experience, but do you want to drop off a Porsche and drive out in a Micra or worse still a Skoda Yeti?


OPC Bolton use Porsche or Mercedes courtesy cars. I know this from experience rather than heresay or a wild imagination.

If you want to drive a Micra or worse still a Skoda Yeti you can go to their respective dealerships or buy your own.

Just commenting for the sake of it, Amit. I know you thrive on it. Wink
 
  
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csim1966
Newbie


Joined: 28 Jun 2015
Posts: 12
Location: Midlands


PostPosted: Wed Jun 08, 2016 7:46 pm    Post subject: Re: OPC Advice Reply with quote

csim1966 wrote:
Good Morning

I am looking for any positive OPC service experiences from the Midlands. I live in Staffordshire but don't mind driving out an hour or so - just an excuse to get a bit out on the road.

My 997 C4S needs to go in for a service, warranty extension and some small other add-ons.

I'm sure this topic has been covered many times - couldn't find anything recent - so if you've got any inputs on OPCs where you'd feel comfortable leaving your car that would be very valuable. Keen too hear your responses on any of the Midlands based centres.

Many thanks


Thank you all for your input and recommendations worship worship worship
My nearest OPC's are Nottingam and Sutton Coldfield both with favourable reviews Smile Smile Has anybody had any experience with OPC Leicester they could share

many thanks
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Loko
Newbie


Joined: 23 May 2016
Posts: 45
Location: Leicestershire

2010 Porsche 997 Carrera 2S

PostPosted: Wed Jun 08, 2016 8:05 pm    Post subject: Reply with quote

Leicester are actually my local OPC, not Nottingham, but I've always gone to the latter because I built a good rapport with the guys there when I bought my Boxster S some years ago and it's kind of on the way to work so not too inconvenient.

Haven't taken the 997 there yet (Notts) but I got some parts the other day (wipers and ally fuel cap) and Kevin in the parts team was great.

Would be interested in Leicester feedback too. I went to the 991 launch there a few years back and I'm also going on Saturday to the open day they're hosting.
 
  
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