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991S 911

Joined: 23 Feb 2016
Posts: 2

PostPosted: Tue Feb 23, 2016 9:59 pm    Post subject: Porsche West London Reply with quote

This service centre has a long history of complaints associated it with it.
Unfortunately I only discovered this after having a bad experience with them and researching a bit more online.

Their charges for parts are triple the price of those quoted by Byfleet- how can this be justified?? London business rates?

Today I was royally ripped off and the Manager there was the most slippery person telling me the final price was computed using 2 hours diagnostics. Infact the diagnostic is a flat fee so why lump it in with the small piece of work completed in 30 minutes? This only became apparent when I insisted on a breakdown of the invoice- since that is the other thing- they do everything over the phone and then present you with a lump sum to be paid. If you want your car back.

Get prices in writing - yes it will delay the return of your car- that is how they frustrate you- but don't give in - insist on a full breakdown showing exactly the works carried out.

They are not to be trusted and have put me off the brand. 10 years of enjoying the cars but if they are the only nearby service centre for most of London then I would rather find another brand. The cars are well made but the service is shite and extremely dodgy on all counts- reliability, service, pricing. I would happily pay a bit more for good service but this is the other way around.

I am considering going to the next Motorshow and handing out leaflets to share this poor experience.

In the meantime these extra funds of customers boost the targets for the year meaning Porsche West London is growing alarmingly fast and soon will be a force to be reckoned with internally- no wonder they get away with treating loyal customers so badly- no one can really take them on. They have just expanded their premises rebuilding a huge centre that will be the biggest in Europe when it is complete in May this year.
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Joined: 10 Dec 2013
Posts: 2589
Location: Berkshire

2006 Porsche 997 GT3

PostPosted: Tue Feb 23, 2016 10:26 pm    Post subject: Reply with quote

That's pi$$ poor. Given you'd hope not no have to be visiting an OPC that much over the course of a year, aren't you in a position to get out to west byfleet and use OPC Brooklands? My experience with them has been nothing like how you describe, quite the contrary.
Current obsession: 997.1 GT3
Past pleasures: 997.2 C4S Cab, 993 C2, 997.1 C2S, 996.1 C4
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Joined: 06 Mar 2009
Posts: 148

PostPosted: Mon Apr 16, 2018 9:53 pm    Post subject: Reply with quote

They have a mega high turn over of staff, at the mo lots of ex bm and audi staff who are not too interested in the brand. They have had a good team in the past but I have also had poor experiences recently. Sadly I live practically across the road but am now using Brooklands. Will keep an eye on it, all it takes is a couple of good staff members to turn things around.
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Joined: 28 Mar 2014
Posts: 163
Location: Teddington

PostPosted: Tue Apr 17, 2018 7:38 am    Post subject: Reply with quote

another vote here for Brooklands...I considered West london...but its hard to find anything positive about them!
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Joined: 21 Mar 2015
Posts: 4279
Location: Brighton

PostPosted: Tue Apr 17, 2018 7:15 pm    Post subject: Reply with quote

i did 10 years at an OPC as a Mechanic ..

I watched it change from provideing a service to all about the profit in that time .. finally got fed up being told to find more faults .. constant "Spanish inquisition " on the VHC,s ive done etc etc so i left and went to an indy .

If your not tied to a Porsche Warrenty then seek out a good INDY .. i know 2 south of london that are good .

If in Warrenty then i can recomend OPC Brooklands or Tonbridge .

7pm - 9pm
At an Indy these days !
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