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thedarkknight
Trainee


Joined: 15 Aug 2016
Posts: 74
Location: London


PostPosted: Tue Jan 29, 2019 8:39 pm    Post subject: Reply with quote

Just took my car in for servicing at OPC West London and nearly fell of my chair after the price quotations!
They've made a number of "recommendations", are these reasonable?
x4 new tyres (2.5-3.5mm tread left) - I do have a trackday coming up - £290 ok.
AC service £270 Question
Fuel filler drain £25 Question
Clearing bulkhead drains £120 Rolling Eyes
Clearing radiator vents £100 nooo
Front pads + discs £1600 Surprised
Rear pads + discs £1200 Surprised

The pad warning light has just come on and apparently I have 0.7mm left on the discs.

Would appreciate the advice to stump up or go elsewhere given their history.

TDK.
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7585
Location: Brighton


PostPosted: Tue Jan 29, 2019 9:18 pm    Post subject: Reply with quote

I can only repeat what i have said before .. i worked at an OPC for over 10 years .. i left and joined an indy .. we are half or less than that labour rate .. you get the same person doing the same job but at a reduced price .

Indys have to fight for work .. i have no idea why as to me its a no brainer .. same guys doing the same job but far cheaper .. but thats life .

You have options further south , all i can suggest is phone them and get some real life quotes .
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My Daughter's Crowdfunding has hit the target .

Thank you all so Very much .

She's not going until july 2020 though .



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Now At An Indy.
 
  
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thedarkknight
Trainee


Joined: 15 Aug 2016
Posts: 74
Location: London


PostPosted: Tue Jan 29, 2019 9:50 pm    Post subject: Reply with quote

Thanks for the quick replay. I'm assuming none of this is warranty related work and I can go to an Indy without affecting the warranty?
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IMI A
Barcelona


Joined: 02 Aug 2014
Posts: 1275
Location: KHI


PostPosted: Wed Jan 30, 2019 5:46 am    Post subject: Porsche Torque Reply with quote

Try Sid at Porsche Torque. Close to West London. If you must keep up OPC history use them for basic service and have consumables replaced elsewhere. You'll save a small fortune.

http://www.porsche-torque.co.uk
 
  
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997 Coast
Hockenheim


Joined: 04 Apr 2015
Posts: 661
Location: Lytham St. Annes.


PostPosted: Wed Jan 30, 2019 6:31 am    Post subject: Reply with quote

AC service £270 Question
Fuel filler drain £25 Question
Clearing bulkhead drains £120 Rolling Eyes
Clearing radiator vents £100 nooo
Front pads + discs £1600 Surprised
Rear pads + discs £1200 Surprised

Try Sid at Porsche Torque. Close to West London. If you must keep up OPC history use them for basic service and have consumables replaced elsewhere. You'll save a small fortune. WISE ADVICE
------------------------------------------------

Shave around 65% off the above and your approaching sanity . Indy replaced my rear disks (Brembo replaced Pagid) and pads late last year £480. Bandit Bandit Bandit THOSE RATES ESTIMATED ARE STAGGERING Judge
 
  
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baldguy
Hockenheim


Joined: 09 Nov 2010
Posts: 667
Location: Berkshire & London


PostPosted: Wed Jan 30, 2019 7:56 am    Post subject: Reply with quote

I had a similar story from OPC Reading last month when they replaced the Transfer Box and other small bits on warranty.

All tyres need replacing - 1k plus
Front and rear pads/discs as dangerous - Circa 3k

This is a car that I'd bought 2k miles before from OPC East London!! I'm not stupid and know my way around a car, checked myself... the discs have a minor lip, pads have 60% left on front and 40% on back... I took it to Ray Northway "Northway" and he said the brakes have 3-5k miles left on them due to the discs and I knew the tyres were getting low so have already sorted those.

I came back to Porsche after many years and 3 911's earlier... The dealers are total sharks. full of shxt and I will only be using one of the good ones (probably Brooklands after reading this) for the servicing to keep my warranty I have for 2 years.
Ray Northway will get every other piece of work needed. They have quoted just under 1.5k using OPC parts obviously...

Dealers should be ashamed of themselves....
 
  
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997 Coast
Hockenheim


Joined: 04 Apr 2015
Posts: 661
Location: Lytham St. Annes.


PostPosted: Wed Jan 30, 2019 8:27 am    Post subject: Reply with quote

Some OPC's regard service customers as their very own ATM's.

May be a glib opinion however the only way to find the good ones are owners experiences and posts as this thread Judge
 
  
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thedarkknight
Trainee


Joined: 15 Aug 2016
Posts: 74
Location: London


PostPosted: Wed Jan 30, 2019 11:16 am    Post subject: Reply with quote

I don't mind paying for quality which is why I bought a 911. The thing that really frustrates me is the assumption that just because I have paid over £100k for a car my judgement towards parts and servicing must be impaired and they therefore have carte blanche access to my wallet. what
I considered my 911 purchase very carefully and I will continue to have the same approach to most things in life. Are there really mugs out there who are paying these inflated prices without question? They must be in abundance if this is the general approach to servicing costs.
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thedarkknight
Trainee


Joined: 15 Aug 2016
Posts: 74
Location: London


PostPosted: Wed Jan 30, 2019 7:18 pm    Post subject: Reply with quote

Should the service book be stamped or are records now held centrally so it's not a big deal?
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7585
Location: Brighton


PostPosted: Wed Jan 30, 2019 7:44 pm    Post subject: Reply with quote

thedarkknight wrote:


The pad warning light has just come on and apparently I have 0.7mm left on the discs.

Would appreciate the advice to stump up or go elsewhere given their history.

TDK.


I forgot to answer this bit yesterday ..

You have 2mm of wear from max to min on a brake disc so 1mm left and the disc is 50 % worn .

0.7 so about 65% worn .. hmm.

Pad light is on .. fair enough but they are saying the front AND rear brakes need changeing .. hmmm .. again ..

Pretty unusual to have both of them wear that low at the same time as rear brakes last a lot longer than the fronts .

I would have to say have it checked at an Indy first .. if the rears have another 5k in them then do it later .. basically im not trusting what they have stated so far .

There should always be a stamp in the service book .. there was no central system when i was there but that was 4 years ago now .. things might have changed .

Btw .. rad clear out .. you stick an airline in and blow out the leafs .
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My Daughter's Crowdfunding has hit the target .

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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thedarkknight
Trainee


Joined: 15 Aug 2016
Posts: 74
Location: London


PostPosted: Tue Feb 05, 2019 9:36 pm    Post subject: Reply with quote

thumbsup
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Swampy
Monza


Joined: 22 Aug 2016
Posts: 192
Location: N/W London


PostPosted: Tue Feb 05, 2019 11:51 pm    Post subject: Reply with quote

I bought my C4s/2 from them in May 2017 with 55300 miles on the clock, it was meant to of come with 12months MOT but when I got it home, I noticed that it was due to expire in the December. I contacted them and they said book it in for one in the December for free.
I did just that, it passed with 56664 miles on the clock, so I did just over 1300 miles in 6 1/2 months.
Funny thing is when I collected the car, they said that there were a few advisories, both front discs & pads were close to the limit and a brake pipe had surface rust and all should be replaced, but nothing mentioned on the MOT as an advisory.
I never took them up on their advice and now I wished that I had made a complaint as I was under the impression that when buying from an OPC that they were meant to be up to a set standard or items replaced as I’m pretty sure that I wouldn’t have worn these pads/discs out after 1300 miles.
Anyway, December 2018 I took the car to Hatfield OPC with 58400 miles on the clock and absolutely no mention of the above needing to be done, the mind boggles….
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7585
Location: Brighton


PostPosted: Wed Feb 06, 2019 8:16 pm    Post subject: Reply with quote

Swampy wrote:
I bought my C4s/2 from them in May 2017 with 55300 miles on the clock, it was meant to of come with 12months MOT but when I got it home, I noticed that it was due to expire in the December. I contacted them and they said book it in for one in the December for free.
I did just that, it passed with 56664 miles on the clock, so I did just over 1300 miles in 6 1/2 months.
Funny thing is when I collected the car, they said that there were a few advisories, both front discs & pads were close to the limit and a brake pipe had surface rust and all should be replaced, but nothing mentioned on the MOT as an advisory.
I never took them up on their advice and now I wished that I had made a complaint as I was under the impression that when buying from an OPC that they were meant to be up to a set standard or items replaced as I’m pretty sure that I wouldn’t have worn these pads/discs out after 1300 miles.
Anyway, December 2018 I took the car to Hatfield OPC with 58400 miles on the clock and absolutely no mention of the above needing to be done, the mind boggles….


When buying a car from an OPC then the brakes should be no more than 50 % worn .. more than that is a 111 point check failure .

They are not going to wear out in that milage and the latest check said they were fine .. hmm ..

If people wonder why i moved from an OPC to an indy then the above is a good reflection i feel ..

Heres an example .. VHC .. i list the faults and what i consider to be advisory items .. brakes are difficult to judge as its down to the driver just how long they will last .. i also have to cover myself ..

So i put brakes worn will probably last till next service ..

Service advisor phones customer with my list .. comes back to me and tells me what has been sold ...

i point out the brakes will probably last till next service but might have the light on just before that hence i mentioned .. Possibly Last to NEXT service ..

Service intervals being 2 YEARS .

The response .. ive sold them now so you have to do them ..

Sometimes .. well .. only sometimes i want to punch people .. the above kinda gets me close to that .

We have to cover ourselfs im afraid .. customers have and will contrinue to complain if a brake light comes on a few monthes before the next service that you " didnt " tell me .

Dam service advisors then go and sell half worn brakes .. and now im back at the punching part so best i stop here .
_________________
.
My Daughter's Crowdfunding has hit the target .

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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Callughan911
Monza


Joined: 06 Mar 2009
Posts: 197
Location: London


PostPosted: Wed Feb 13, 2019 8:08 am    Post subject: Reply with quote

Off the record WL will also admit they are not great but they say it’s due to a different business model.

Saying that indies that many on the forums rave on about, I have or know many that have had issues with them even after spending major £. It’s only when things go wrong you find out and usually judge on the service you receive.
 
  
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7585
Location: Brighton


PostPosted: Wed Feb 13, 2019 8:49 pm    Post subject: Reply with quote

No garage is perfect . i have seen the problems with OPC .. i have seen the problems with Indy .. ive worked for both .

All i can advise is try to find a garage you can trust .. that way when things go wrong , extra work is found then you know they are talking sense and not just ripping you off .

By that i mean .. sometimes things dont come undone .. bolts snap .. drill and tap .. which sounds easy but isnt always .

Fault finding .. its not straight forward .. we dont just plug in a tester and it tells us what to do .. i know .. i specialise in this area and it can be a pain in the ass to find the actual faults on these cars and trust me when i say .. we charge far less than what it took us to find and fix the fault .

This moves into the area of what we think is fair .

If we had services all day then we will make more money than fault finding .. again i get moaned at because of how long i have spent trying to find a fault .

Thats life .. sigh .

Example .. Cayenne and the rear heated seats didnt work .. pin,ed out the wiring , nothing obvious but i cant check the lin wire .. kept thinking it has to be a software fault ..

Used the Porsche tester .. coded it off then back on .. still inop ..

Used our auto logic tester and there was an on / off function for it and it was coded off .. .. coded it back on .. it must work now .. nope still inop but at least i had fault codes for the rear seats .. i had removed them ... didnt have that before.

Banging head against wall here .. what if there is a driver functuion that can turn these off .. nothning obvious but the rear window switch to turn off rear window activation was turned off ..

Turned it on and sure enough the heated seats in the rear now worked .

So .. the codeing had got messed up and the window off button also stops the rear heated seats from working ...

And im supposed to know this how ?

a lot of work .. a lot of pain and far more than the 2 hours we charged the customer .. if it was a service we would have earnt far more money .

Yes i know it comes down to money but we are just a garage .. no car sales .. things are tight and atm we need every penny .. to loose on jobs like this puts us in trouble of going under .. one less indy .. great for the OPC though .
_________________
.
My Daughter's Crowdfunding has hit the target .

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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