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991S 911
Newbie


Joined: 23 Feb 2016
Posts: 2



PostPosted: Tue Feb 23, 2016 9:59 pm    Post subject: Porsche West London Reply with quote

This service centre has a long history of complaints associated it with it.
Unfortunately I only discovered this after having a bad experience with them and researching a bit more online.

Their charges for parts are triple the price of those quoted by Byfleet- how can this be justified?? London business rates?

Today I was royally ripped off and the Manager there was the most slippery person telling me the final price was computed using 2 hours diagnostics. Infact the diagnostic is a flat fee so why lump it in with the small piece of work completed in 30 minutes? This only became apparent when I insisted on a breakdown of the invoice- since that is the other thing- they do everything over the phone and then present you with a lump sum to be paid. If you want your car back.

Get prices in writing - yes it will delay the return of your car- that is how they frustrate you- but don't give in - insist on a full breakdown showing exactly the works carried out.

They are not to be trusted and have put me off the brand. 10 years of enjoying the cars but if they are the only nearby service centre for most of London then I would rather find another brand. The cars are well made but the service is shite and extremely dodgy on all counts- reliability, service, pricing. I would happily pay a bit more for good service but this is the other way around.

I am considering going to the next Motorshow and handing out leaflets to share this poor experience.

In the meantime these extra funds of customers boost the targets for the year meaning Porsche West London is growing alarmingly fast and soon will be a force to be reckoned with internally- no wonder they get away with treating loyal customers so badly- no one can really take them on. They have just expanded their premises rebuilding a huge centre that will be the biggest in Europe when it is complete in May this year.
 
  
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MJA911
Magny-Cours


Joined: 10 Dec 2013
Posts: 2624
Location: Berkshire

2006 Porsche 997 GT3

PostPosted: Tue Feb 23, 2016 10:26 pm    Post subject: Reply with quote

That's pi$$ poor. Given you'd hope not no have to be visiting an OPC that much over the course of a year, aren't you in a position to get out to west byfleet and use OPC Brooklands? My experience with them has been nothing like how you describe, quite the contrary.
_________________
997.1 GT3, 986 Boxster S
Past pleasures: 997.2 C4S Cab, 993 C2, 997.1 C2S, 996.1 C4
 
  
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Callughan911
Monza


Joined: 06 Mar 2009
Posts: 188
Location: London


PostPosted: Mon Apr 16, 2018 9:53 pm    Post subject: Reply with quote

They have a mega high turn over of staff, at the mo lots of ex bm and audi staff who are not too interested in the brand. They have had a good team in the past but I have also had poor experiences recently. Sadly I live practically across the road but am now using Brooklands. Will keep an eye on it, all it takes is a couple of good staff members to turn things around.
 
  
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shabs
Monza


Joined: 28 Mar 2014
Posts: 176
Location: Teddington


PostPosted: Tue Apr 17, 2018 7:38 am    Post subject: Reply with quote

another vote here for Brooklands...I considered West london...but its hard to find anything positive about them!
 
  
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deMort
Shanghai


Joined: 21 Mar 2015
Posts: 4919
Location: Brighton


PostPosted: Tue Apr 17, 2018 7:15 pm    Post subject: Reply with quote

i did 10 years at an OPC as a Mechanic ..

I watched it change from provideing a service to all about the profit in that time .. finally got fed up being told to find more faults .. constant "Spanish inquisition " on the VHC,s ive done etc etc so i left and went to an indy .

If your not tied to a Porsche Warrenty then seek out a good INDY .. i know 2 south of london that are good .

If in Warrenty then i can recomend OPC Brooklands or Tonbridge .
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dissolved
Newbie


Joined: 28 Feb 2017
Posts: 42



PostPosted: Fri Apr 27, 2018 10:00 am    Post subject: Reply with quote

deMort wrote:
i did 10 years at an OPC as a Mechanic ..

I watched it change from provideing a service to all about the profit in that time .. finally got fed up being told to find more faults .. constant "Spanish inquisition " on the VHC,s ive done etc etc so i left and went to an indy .

If your not tied to a Porsche Warrenty then seek out a good INDY .. i know 2 south of london that are good .

If in Warrenty then i can recomend OPC Brooklands or Tonbridge .


What are the two good south London indy's you'd recommend? Presumably 9e & ?

I want to get a wheel arch liner replaced & side repeater changed, oil service & possibly wheel refurb. Getting it all done at the same place would be ideal.
 
  
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pzero
General
General


Joined: 18 Jul 2010
Posts: 4726
Location: London


PostPosted: Fri Apr 27, 2018 10:09 am    Post subject: Reply with quote

dissolved wrote:


What are the two good south London indy's you'd recommend? Presumably 9e & ?

I want to get a wheel arch liner replaced & side repeater changed, oil service & possibly wheel refurb. Getting it all done at the same place would be ideal.


Presicion Porsche are very well regarded and are south of London.
 
  
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Desert Dragon
Nürburgring


Joined: 03 May 2017
Posts: 424



PostPosted: Fri Apr 27, 2018 10:35 am    Post subject: Reply with quote

Most of the staff at OPC West London are temps believe it or. They've had the worst performing service department for 20 years. OPC Hatfield not much better.

Try OPC East London and OPC Cambridge - both excellent.

The sales staff at OPC Hatfield are simply dishonest in my experience. New dealer principle Mark Goody appointed but nothing changed and he's been there over 12 month. Still the same old managers in sales who treat their customers with contempt unless getting back handers. I know this first hand as was asked for and paid £500 to a sales guy at OPC West London in 2004. Got the limited car I wanted. Wasn't so prevalent then and I thought nothing of it as values never used to go upwards on GT cars etc.
 
  
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dissolved
Newbie


Joined: 28 Feb 2017
Posts: 42



PostPosted: Fri Apr 27, 2018 11:09 am    Post subject: Reply with quote

pzero wrote:
dissolved wrote:


What are the two good south London indy's you'd recommend? Presumably 9e & ?

I want to get a wheel arch liner replaced & side repeater changed, oil service & possibly wheel refurb. Getting it all done at the same place would be ideal.


Presicion Porsche are very well regarded and are south of London.


Nice one, shall ping them to enquire Thumb
 
  
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Stuart
General
General


Joined: 16 Sep 2007
Posts: 5092
Location: Waterworld

2004 Porsche 996 GT3 Mk2

PostPosted: Fri Apr 27, 2018 2:54 pm    Post subject: Reply with quote

Callughan911 wrote:
Sadly I live practically across the road but am now using Brooklands.


Practically neighbours! Same on Brooklands, if I have to use an OPC that’s who I use. Fearnsport see the car for everything though Thumb
 
  
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Gottans
Monza


Joined: 25 Mar 2016
Posts: 195



PostPosted: Fri Apr 27, 2018 4:50 pm    Post subject: Reply with quote

Porsche Reading are one to avoid, the absolute worst experience in 30 years of owning cars. 1 day with them = 1 week in a bodyshop.

Seems there a common theme here i.e. Porsche Retail Group.
 
  
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robbiej
Spa-Francorchamps


Joined: 03 Oct 2016
Posts: 293



PostPosted: Fri Apr 27, 2018 6:02 pm    Post subject: Reply with quote

PWL ripped me off a well, an hour to not find the fault

an hour to enable a tracker but it didn't work (Indy took 2mins and did not charge me)

£120 to balance 4 tyres....etc only 2 had new weights on

but nice coffee
 
  
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HSC911
Shanghai


Joined: 23 Jul 2014
Posts: 4919
Location: Bedford


PostPosted: Fri Apr 27, 2018 10:06 pm    Post subject: Reply with quote

I am sure I posted on here earlier Dont know

Someone pass me another beer PC

Thumb
 
  
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Axlesnap
Trainee


Joined: 08 May 2016
Posts: 97
Location: Kent/ Sussex


PostPosted: Sat Apr 28, 2018 7:40 am    Post subject: Reply with quote

deMort wrote:
i did 10 years at an OPC as a Mechanic ..

I watched it change from provideing a service to all about the profit in that time .. finally got fed up being told to find more faults .. constant "Spanish inquisition " on the VHC,s ive done etc etc so i left and went to an indy .

If your not tied to a Porsche Warrenty then seek out a good INDY .. i know 2 south of london that are good .

If in Warrenty then i can recomend OPC Brooklands or Tonbridge .


Yeah To date I’ve used OPC Tonbridge for servicing and never had a problem with either their work or pricing. Haven’t used Brooklands for servicing yet but they were really good to deal with recently when I bought my new ride. They’ve offered to collect and return the GT3 when the next service is due and I’m about 40 miles from them. They clearly understand the value of customer service and they have solid reputation so I’d be comfortable with using them as well as Tonbridge.
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Callughan911
Monza


Joined: 06 Mar 2009
Posts: 188
Location: London


PostPosted: Tue May 15, 2018 8:49 pm    Post subject: Reply with quote

What is interesting that Brooklands has only 1 Gold Mechanic yet still gets held in higher regard than other OPC's with multiple Gold Mechanics.
 
  
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deMort
Shanghai


Joined: 21 Mar 2015
Posts: 4919
Location: Brighton


PostPosted: Wed May 16, 2018 7:14 pm    Post subject: Reply with quote

Gold certification just means the mechanic is good ..well .. ish .. he was good ( ish ) before they brought in this bronze silver gold rubbish .. now he has a bit of paper to prove it .. sigh

I passed my bronze .. service manager came out with the certificate .. i threw it in the bin .. he was horrified ..

I explained i do my job .. the same job every day and i had to take a test to be able to continue that .

I passed my silver .. manager came out with certificate but asked me if i was going to keep it .. i opened the bin lid .. he kept the certificate .

I left before i was able to take my gold ...

I was the same qualified mechanic before i took my bronze as i am today .. its a bit of paper that actually tells you nothing about the mechanic .. only that he can read and pass a test about QUESTIONS .. not ablility !!

Sorry .. its a bone of contention with me that i was actually told i couldn't diagnose cars (which is what i do ) unless i passed these stupid tests .. nothing to do with the fact i had at that point already been doing it for 5 years .

EDIT ..

Just to put it into context .. a Porsche apprentise when he qualifys after 3 years is rated as a silver technician .. the same as me ..

Ive been a mechanic for 36 years .. 14 on Porsche .. hes the same as me .. er .. yeah .. right , of course he is .
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Callughan911
Monza


Joined: 06 Mar 2009
Posts: 188
Location: London


PostPosted: Thu May 24, 2018 7:46 pm    Post subject: Reply with quote

True and understood, however if you don't know a named technician it may give an indication of minimum competence.

I have met some great and incompetent technicians in both opc and alleged reputable indies, so think if possible building a relationship with someone who will know your car helps.

Trouble is the more you know the fussier you become.
 
  
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Gottans
Monza


Joined: 25 Mar 2016
Posts: 195



PostPosted: Thu May 24, 2018 8:25 pm    Post subject: Reply with quote

deMort wrote:
Gold certification just means the mechanic is good ..well .. ish .. he was good ( ish ) before they brought in this bronze silver gold rubbish .. now he has a bit of paper to prove it .. sigh

I passed my bronze .. service manager came out with the certificate .. i threw it in the bin .. he was horrified ..

I explained i do my job .. the same job every day and i had to take a test to be able to continue that .

I passed my silver .. manager came out with certificate but asked me if i was going to keep it .. i opened the bin lid .. he kept the certificate .

I left before i was able to take my gold ...

I was the same qualified mechanic before i took my bronze as i am today .. its a bit of paper that actually tells you nothing about the mechanic .. only that he can read and pass a test about QUESTIONS .. not ablility !!

Sorry .. its a bone of contention with me that i was actually told i couldn't diagnose cars (which is what i do ) unless i passed these stupid tests .. nothing to do with the fact i had at that point already been doing it for 5 years .
.


I sympathise and typical of big company culture, got to be seen doing something even if it only adds cost and no value. I bet the HR department got a bonus for improving staff morale and motivation with the scheme as well.

At my first job they made us take a personal development course called 'Managing Your Personal Growth', a poorly named course to give an all male electronic equipment repair department.
 
  
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maldren
Imola


Joined: 07 Oct 2016
Posts: 829



PostPosted: Fri May 25, 2018 7:37 am    Post subject: Reply with quote

The key isn't qualifications, they're probably all good enough as mechanics, the really issue is attitude (how they care for you and your car) and Brooklands passed with flying colours when I went there.
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2003 996.2 C2 Coupe Arctic Silver
 
  
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deMort
Shanghai


Joined: 21 Mar 2015
Posts: 4919
Location: Brighton


PostPosted: Fri May 25, 2018 7:32 pm    Post subject: Reply with quote

When the VHC was first rolled out we were told and i quote ..

" its not going to be used as a whipping stick " ... " its not going to be used to see what each mechanic is reporting .. then bollock you for not finding as many brake pipe failures as the next mechanic "

Actually i made the last one up .. thats not what they said .. thats what happened .
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