plavix
Mugello
- Joined
- 16 Sep 2013
- Messages
- 2,208
I've decided that OPC Solihull, a Sytner Franchise, will not be receiving any of my business in the future. You can make your own decisions based on the below.
My colleague and I, who is 22 and drives a 135M and was driving, decided we would stop by OPC Solihull on the way back from Alcester as a friend of mine was having tyres fitted to his 981 Boxster S. As usual I'm in jeans and T-shirt, he is actually in a suit.
I walk in, ignoring the Carrera GT as I'm not a teenager, my colleague stops to get a closer look. I wander by the reception desk, having seen my friend, I smile and state we're here to see a friend, who I gesticulate to, who is having his car serviced and keep walking. We both reach my friend, I go to make coffee for us both.
We were there for about an hour, I had one coffee, my colleague two. I ate two minuscule pieces of flapjack and my colleague ate three, he's six foot plus so needs feeding constantly. We had a wander around the cars, talked about them a bit. My colleague said he liked the Cayman S. I wandered outside for five minutes to have a cigarette, leaving my colleague with my friend.
An owner of a 991 arrived just before I went back in. I reached the coffee area and leaned on the worktop, deciding if we were going to leave. The receptionist comes up, with the recently arrived customer. She states "have you eaten all of the flapjacks"? I'm a bit shocked by this as the tone was more accusatory than playful and say "no". I apologise and say, "oh, I guess I had better move away from them then".
She then proceeds to ask, "Did you find Dave, in customer service"? I looked a little nonplussed and say, "I did not say Dave when I arrived, I said my friend". I got the feeling she was implying that we were not actually there to see anyone. I gesticulated to my friend, having tyres fitted. As I moved around the counter I said that Sutton Coldfield are much nicer. Which I know she heard, as two minutes later, having dealt with the customer, she tried to be far friendlier by asking, "have you had a drink"?
Not once did anyone come to speak to myself of my colleague earlier, and he's really got his heart set on a Cayman S. Overall the experience was unwelcoming, unfriendly and unprofessional. When I buy my next car, it will not be from OPC Solihull.
Of course the above is only my opinion, perhaps I'm over-reacting? I'm in my forties now, where I don't expect people to be obsequious, quite the opposite in actual fact, I don't expect to be made to feel uncomfortable. Fair enough, there are expensive cars, people moving around and keys being moved from place to place, therefore you can expect a heightened sense of vigilance. In the defence of the receptionist perhaps she had not seen us talking to someone who was a customer?
As for the effing flapjacks I'm inclined to drop a kilogram of them off at the dealership tomorrow with instructions that the question should have been "would you like me to fill the flapjacks up for you". Immediately eliciting the correct response of "no" and being apologetic that we've eaten five tiny morsels between us!
My colleague and I, who is 22 and drives a 135M and was driving, decided we would stop by OPC Solihull on the way back from Alcester as a friend of mine was having tyres fitted to his 981 Boxster S. As usual I'm in jeans and T-shirt, he is actually in a suit.
I walk in, ignoring the Carrera GT as I'm not a teenager, my colleague stops to get a closer look. I wander by the reception desk, having seen my friend, I smile and state we're here to see a friend, who I gesticulate to, who is having his car serviced and keep walking. We both reach my friend, I go to make coffee for us both.
We were there for about an hour, I had one coffee, my colleague two. I ate two minuscule pieces of flapjack and my colleague ate three, he's six foot plus so needs feeding constantly. We had a wander around the cars, talked about them a bit. My colleague said he liked the Cayman S. I wandered outside for five minutes to have a cigarette, leaving my colleague with my friend.
An owner of a 991 arrived just before I went back in. I reached the coffee area and leaned on the worktop, deciding if we were going to leave. The receptionist comes up, with the recently arrived customer. She states "have you eaten all of the flapjacks"? I'm a bit shocked by this as the tone was more accusatory than playful and say "no". I apologise and say, "oh, I guess I had better move away from them then".
She then proceeds to ask, "Did you find Dave, in customer service"? I looked a little nonplussed and say, "I did not say Dave when I arrived, I said my friend". I got the feeling she was implying that we were not actually there to see anyone. I gesticulated to my friend, having tyres fitted. As I moved around the counter I said that Sutton Coldfield are much nicer. Which I know she heard, as two minutes later, having dealt with the customer, she tried to be far friendlier by asking, "have you had a drink"?
Not once did anyone come to speak to myself of my colleague earlier, and he's really got his heart set on a Cayman S. Overall the experience was unwelcoming, unfriendly and unprofessional. When I buy my next car, it will not be from OPC Solihull.
Of course the above is only my opinion, perhaps I'm over-reacting? I'm in my forties now, where I don't expect people to be obsequious, quite the opposite in actual fact, I don't expect to be made to feel uncomfortable. Fair enough, there are expensive cars, people moving around and keys being moved from place to place, therefore you can expect a heightened sense of vigilance. In the defence of the receptionist perhaps she had not seen us talking to someone who was a customer?
As for the effing flapjacks I'm inclined to drop a kilogram of them off at the dealership tomorrow with instructions that the question should have been "would you like me to fill the flapjacks up for you". Immediately eliciting the correct response of "no" and being apologetic that we've eaten five tiny morsels between us!