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jamesr36
Newbie
Joined: 09 Dec 2013
Posts: 7
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 Posted: Mon Jan 13, 2014 8:20 pm Post subject: OPC Warranty - minor work not by Porsche centre
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Hello
I have just bought a 997 C2S privately. The previous owner bought it used from a main dealer and has passed the balance of the OPC warranty to me. I'm very happy with it
One of the warranty terms is that the car must not be serviced, repaired or maintained by a non Porsche centre.
I have no problem getting servicing and repairs carried out at the OPC but how far do I need to take this. Do I really need to get my MOT from the OPC, or replacing brake pads etc, or can I get minor work carried out at a local indy or local garage using genuine parts.
Has anyone ever had their warranty cancelled for this reason?
Thanks
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John H
Nürburgring
Joined: 13 Sep 2011
Posts: 433
Location: Cheshire
2011 Porsche 997 Carrera GTS
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| Posted: Mon Jan 13, 2014 9:00 pm Post subject:
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No problem with the MOT - OPC's out-source this job anyway...
_________________
"Things turn out best for people who make the best of the way things turn out."
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Zantaz
Suzuka
Joined: 14 Apr 2012
Posts: 1161
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| Posted: Mon Jan 13, 2014 9:15 pm Post subject:
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I've asked this question before and strictly speaking everything needs to be carried out at an OPC however for something like replacing brakes then providing you're using genuine Porsche parts then they're not going to know.
The only time you could be at risk is if you've modified a part of the car and you develop a problem with it, at this point the OPC may void the claim. I would guess that it's at the dealers discretion.
Overall though, I've found OPC's to be very negotiable on pricing, I've had 15% knocked off my servicing and tyre prices matched within £10 to the best quote out on the market so they're not too bad.
The OPC warranty is definitely one of if not the best warranty on the market for Porsche so I wouldn't risk voiding any future claim as I spent a premium from buying from an OPC.
_________________
Gen I | 997 C2S | Atlas Grey | Hampshire
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Ekona
Suzuka
Joined: 06 Jan 2011
Posts: 1225
Location: Essex
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| Posted: Mon Jan 13, 2014 9:42 pm Post subject:
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The writing is very clear on the documents: You MUST use the OPC for everything.
Ask an OPC and they'll say you just have to use OEM parts and the labour by a registered garage. We had a slightly heated debate about this late last year, which was fun 
Your call, ultimately. I have no issues getting quality indies to do the work using OEM bits, but that's at my own risk (or was, until I left the warranty scheme). Totally your call, you know what you're comfortable with risk-wise.
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Dan
Ex-997.2 C2S PDK
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isysman
Zolder
Joined: 22 Apr 2011
Posts: 5865
Location: Cheshire
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| Posted: Thu Jan 16, 2014 9:08 pm Post subject:
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Don't assume the OPC is more expensive. I've been surprised more than once with this. I had a quote for some work last year, and the cheapest quote was from an OPC, cheaper than two major Indies! I can tell you the Indies were quite surprised when I told them they were more expensive.
_________________
911 GT2RS Build & 981 Boxster S
Sold ~ 987 Boxster S 3.4, 997.1 3.8 Cab, 987 3.2 Boxster S, 986 Boxster 2.5
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SausageCreature
Barcelona
Joined: 10 Jul 2011
Posts: 1481
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| Posted: Thu Jan 16, 2014 9:37 pm Post subject:
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I've had the odd thing done at amazingly cheap rates at OPC.
Porsche are sticklers for detail on warranty and if they find something that is not an official part they wont do any work under warranty on it or any thing that might have had a knock on effect - i.e. if your steering rack failed and you had non OEM steering arms you wouldn't stand much chance as far as I can tell. (might be a terrible example to use, but hopefully you get what I am trying to say).
Play by the rules with most OPC and they are great and very helpful and flexible and goodwill is quite common.
I have work done elsewhere on simple stuff such as brake pad changes and many do their own - so quick and easy.
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F15HAR
Spa-Francorchamps
Joined: 30 Aug 2013
Posts: 357
Location: Utrecht N.L & Northumberland U.K
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| Posted: Thu Jan 16, 2014 10:51 pm Post subject:
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If it was a new car warranty then under European legislation you are entitled to have the car serviced and worked on by whoever you want without voiding the warranty, providing the standard of work is carried out in accordance with the manufacturers requirements.
However with a used car warranty the legislation does not apply and they can tie you in to whatever they like, and would no doubt do anything they could to avoid paying a claim.
_________________
Current car
Audi RS6 Avant. 704PS 1024 nm
Previous Porsche
02 996 Turbo,Aero kit, 450BHP
06 Cayenne
02 Boxster S
96 Boxster 2.5
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Disco
Estoril
Joined: 13 May 2008
Posts: 3977
Location: Hertfordshire
2010 Porsche 997 GT3
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| Posted: Fri Jan 17, 2014 12:31 am Post subject:
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| F15HAR wrote: | If it was a new car warranty then under European legislation you are entitled to have the car serviced and worked on by whoever you want without voiding the warranty, providing the standard of work is carried out in accordance with the manufacturers requirements.
However with a used car warranty the legislation does not apply and they can tie you in to whatever they like, and would no doubt do anything they could to avoid paying a claim. |
The footnote to this is that only the first 2 years of the warranty are the new car warranty from Porsche. After that everything is on extended warranty terms (so if you bought a brand new one with 3 years of warranty, only the first 2 are under that European legislation).
_________________
Colin
Black 997 GT3 3.8 CS - Acquired for the 2012 season and beyond
Black 996 GT3 Mk2 - Gone, but will never be forgotten
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carruthers
Monza
Joined: 28 Dec 2013
Posts: 200
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| Posted: Fri Jan 17, 2014 9:44 am Post subject:
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Not this one again !! Ask your OPC and, it would seem, Porsche GB. Apparently they have stated in writing that you can have work carried out by a VAT registered concern using genuine parts without voiding the used warranty. I would suggest that they are the only authority on this matter, causes lots of fuss on these forums!!!
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Zantaz
Suzuka
Joined: 14 Apr 2012
Posts: 1161
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| Posted: Fri Jan 17, 2014 9:26 pm Post subject:
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| carruthers wrote: | | Not this one again !! Ask your OPC and, it would seem, Porsche GB. Apparently they have stated in writing that you can have work carried out by a VAT registered concern using genuine parts without voiding the used warranty. I would suggest that they are the only authority on this matter, causes lots of fuss on these forums!!! |
I think that applies to new car and not used car.
I asked my supplying OPC and they said strictly speaking all work carried out on your 997 should be done by an OPC as per the terms of the warranty but providing customers use genuine parts then its hard to police who has done what on the car.
_________________
Gen I | 997 C2S | Atlas Grey | Hampshire
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F15HAR
Spa-Francorchamps
Joined: 30 Aug 2013
Posts: 357
Location: Utrecht N.L & Northumberland U.K
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| Posted: Fri Jan 17, 2014 9:57 pm Post subject:
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http://ec.europa.eu/competition/sectors/motor_vehicles/documents/communication.pdf
The extended warranty issue is something the EU is clearly unhappy with, but to date has done nothing to remedy. As seen below...
31. As regards access to technical repair information, it should be recalled that Regulation (EC) No 715/20079, which regulates the type approval of light passenger and commercial vehicles provides for a detailed set of rules ensuring full and non- discriminatory access to such information for all independent operators. This regulation is already applicable on a voluntary basis and will become mandatory for new type approvals from September 2009 onwards.10 However, for several years, the car park will still contain large numbers of vehicles not covered by Regulation (EC) No 715/2007, which will constitute a significant market for independent repairers. The Commission therefore concludes that it is important to continue to enforce competition rules in order to prevent foreclosure of independent operators by ensuring equivalent access conditions for technical repair information pertaining to the existing car park.
32. It should also be observed however, that anticompetitive foreclosure effects may equally stem from other practices aimed at sheltering authorised repairers from competition by independent repairers. A typical example is the possible misuse of legal and extended warranties granted by the vehicle manufacturer which are sometimes honoured only on condition that all repair and maintenance works, including those not covered by the warranty terms, are carried out by a member of the authorised network. A drawback of the current Regulation is that, by exempting qualitative selective distribution agreements without any market share threshold, it has prevented effective remedial action against such potentially harmful practices.
_________________
Current car
Audi RS6 Avant. 704PS 1024 nm
Previous Porsche
02 996 Turbo,Aero kit, 450BHP
06 Cayenne
02 Boxster S
96 Boxster 2.5
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carruthers
Monza
Joined: 28 Dec 2013
Posts: 200
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| Posted: Fri Jan 17, 2014 10:32 pm Post subject:
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| Zantaz wrote: | | carruthers wrote: | | Not this one again !! Ask your OPC and, it would seem, Porsche GB. Apparently they have stated in writing that you can have work carried out by a VAT registered concern using genuine parts without voiding the used warranty. I would suggest that they are the only authority on this matter, causes lots of fuss on these forums!!! |
I think that applies to new car and not used car.
I asked my supplying OPC and they said strictly speaking all work carried out on your 997 should be done by an OPC as per the terms of the warranty but providing customers use genuine parts then its hard to police who has done what on the car. |
No, Porsche have stated in writing that this applies to used warranty.
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Zantaz
Suzuka
Joined: 14 Apr 2012
Posts: 1161
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| Posted: Fri Jan 17, 2014 10:47 pm Post subject:
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| carruthers wrote: | | Zantaz wrote: | | carruthers wrote: | | Not this one again !! Ask your OPC and, it would seem, Porsche GB. Apparently they have stated in writing that you can have work carried out by a VAT registered concern using genuine parts without voiding the used warranty. I would suggest that they are the only authority on this matter, causes lots of fuss on these forums!!! |
I think that applies to new car and not used car.
I asked my supplying OPC and they said strictly speaking all work carried out on your 997 should be done by an OPC as per the terms of the warranty but providing customers use genuine parts then its hard to police who has done what on the car. |
No, Porsche have stated in writing that this applies to used warranty. |
May I ask where?
I haven't seen this in writing from my local dealership.
EDIT: I realise my post could be going over old ground already covered so I'll stop there.
_________________
Gen I | 997 C2S | Atlas Grey | Hampshire
Last edited by Zantaz on Fri Jan 17, 2014 11:07 pm; edited 1 time in total
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Ekona
Suzuka
Joined: 06 Jan 2011
Posts: 1225
Location: Essex
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| Posted: Fri Jan 17, 2014 10:50 pm Post subject:
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Oh no 
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Dan
Ex-997.2 C2S PDK
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HarryH
Montreal
Joined: 13 Dec 2008
Posts: 586
Location: The Shire
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| Posted: Fri Jan 17, 2014 10:55 pm Post subject:
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| Ekona wrote: | | Oh no |
 
_________________
2009 997.2 C2S PDK cabriolet
2004 996.2 Targa Tiptronic S - sold
(Warning - capabilties of car far exceed those of driver)
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jamesr36
Newbie
Joined: 09 Dec 2013
Posts: 7
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| Posted: Sat Jan 18, 2014 9:20 pm Post subject:
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Thanks for everyone's advice.
I reckon brake pads and MOTs at the local garage/indy with OEM parts. Everything else at the OPC
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carruthers
Monza
Joined: 28 Dec 2013
Posts: 200
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| Posted: Sat Jan 18, 2014 11:52 pm Post subject:
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There is in the archives a thread dealing with this issue where the OP had written assurance from his OPC and the warranty department of Porsche GB that work could be carried out by VAT reg business using genuine parts. The OP did get a lot of hassle and some very pointed insults but others have confirmed this.
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T8
General
Joined: 29 Jun 2010
Posts: 16110
Location: Kent
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| Posted: Sun Jan 19, 2014 10:44 am Post subject:
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| carruthers wrote: | | There is in the archives a thread dealing with this issue where the OP had written assurance from his OPC and the warranty department of Porsche GB that work could be carried out by VAT reg business using genuine parts. The OP did get a lot of hassle and some very pointed insults but others have confirmed this. |
Unfortunately the written assurance also contained the following paragraph.
"However if any failure happens to your vehicle and it is linked to work carried out by a non Porsche Centre a warranty claim will be declined."
_________________
2007 Guards Red 997 Turbo Tiptronic
ex 2004 Polar Silver 996T Tiptronic
ex 2002 Seal Grey 996.2 C4 Tiptronic
ex 1978 Silver 924 Manual
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carruthers
Monza
Joined: 28 Dec 2013
Posts: 200
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| Posted: Sun Jan 19, 2014 2:02 pm Post subject:
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Yes, seems a quite reasonable clause. If any failure occurs due sub standard work or parts what do you expect.
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T8
General
Joined: 29 Jun 2010
Posts: 16110
Location: Kent
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| Posted: Sun Jan 19, 2014 2:13 pm Post subject:
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| carruthers wrote: | | Yes, seems a quite reasonable clause. If any failure occurs due sub standard work or parts what do you expect. |
And that is the point.
If you have work done at somewhere other than an OPC you run the risk of a warranty claim being turned down.
Because of this most people wouldn't take that chance and, having bought an OPC warranty, would have work done at an OPC.
_________________
2007 Guards Red 997 Turbo Tiptronic
ex 2004 Polar Silver 996T Tiptronic
ex 2002 Seal Grey 996.2 C4 Tiptronic
ex 1978 Silver 924 Manual
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