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jamesr36 Newbie
Joined: 09 Dec 2013 Posts: 7
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Posted: Mon Jan 13, 2014 8:20 pm Post subject: OPC Warranty - minor work not by Porsche centre
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Hello
I have just bought a 997 C2S privately. The previous owner bought it used from a main dealer and has passed the balance of the OPC warranty to me. I'm very happy with it
One of the warranty terms is that the car must not be serviced, repaired or maintained by a non Porsche centre.
I have no problem getting servicing and repairs carried out at the OPC but how far do I need to take this. Do I really need to get my MOT from the OPC, or replacing brake pads etc, or can I get minor work carried out at a local indy or local garage using genuine parts.
Has anyone ever had their warranty cancelled for this reason?
Thanks
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John H Nürburgring

Joined: 13 Sep 2011 Posts: 433 Location: Cheshire
2011 Porsche 997 Carrera GTS
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Posted: Mon Jan 13, 2014 9:00 pm Post subject:
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No problem with the MOT - OPC's out-source this job anyway... _________________ "Things turn out best for people who make the best of the way things turn out."
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Zantaz Suzuka

Joined: 14 Apr 2012 Posts: 1161
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Posted: Mon Jan 13, 2014 9:15 pm Post subject:
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I've asked this question before and strictly speaking everything needs to be carried out at an OPC however for something like replacing brakes then providing you're using genuine Porsche parts then they're not going to know.
The only time you could be at risk is if you've modified a part of the car and you develop a problem with it, at this point the OPC may void the claim. I would guess that it's at the dealers discretion.
Overall though, I've found OPC's to be very negotiable on pricing, I've had 15% knocked off my servicing and tyre prices matched within £10 to the best quote out on the market so they're not too bad.
The OPC warranty is definitely one of if not the best warranty on the market for Porsche so I wouldn't risk voiding any future claim as I spent a premium from buying from an OPC. _________________ Gen I | 997 C2S | Atlas Grey | Hampshire
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Ekona Suzuka

Joined: 06 Jan 2011 Posts: 1225 Location: Essex
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Posted: Mon Jan 13, 2014 9:42 pm Post subject:
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The writing is very clear on the documents: You MUST use the OPC for everything.
Ask an OPC and they'll say you just have to use OEM parts and the labour by a registered garage. We had a slightly heated debate about this late last year, which was fun
Your call, ultimately. I have no issues getting quality indies to do the work using OEM bits, but that's at my own risk (or was, until I left the warranty scheme). Totally your call, you know what you're comfortable with risk-wise. _________________ Dan
Ex-997.2 C2S PDK
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isysman Zolder

Joined: 22 Apr 2011 Posts: 5865 Location: Cheshire
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Posted: Thu Jan 16, 2014 9:08 pm Post subject:
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Don't assume the OPC is more expensive. I've been surprised more than once with this. I had a quote for some work last year, and the cheapest quote was from an OPC, cheaper than two major Indies! I can tell you the Indies were quite surprised when I told them they were more expensive. _________________ 911 GT2RS Build & 981 Boxster S
Sold ~ 987 Boxster S 3.4, 997.1 3.8 Cab, 987 3.2 Boxster S, 986 Boxster 2.5
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SausageCreature Barcelona
Joined: 10 Jul 2011 Posts: 1481
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Posted: Thu Jan 16, 2014 9:37 pm Post subject:
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I've had the odd thing done at amazingly cheap rates at OPC.
Porsche are sticklers for detail on warranty and if they find something that is not an official part they wont do any work under warranty on it or any thing that might have had a knock on effect - i.e. if your steering rack failed and you had non OEM steering arms you wouldn't stand much chance as far as I can tell. (might be a terrible example to use, but hopefully you get what I am trying to say).
Play by the rules with most OPC and they are great and very helpful and flexible and goodwill is quite common.
I have work done elsewhere on simple stuff such as brake pad changes and many do their own - so quick and easy.
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F15HAR Spa-Francorchamps

Joined: 30 Aug 2013 Posts: 357 Location: Utrecht N.L & Northumberland U.K
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Posted: Thu Jan 16, 2014 10:51 pm Post subject:
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If it was a new car warranty then under European legislation you are entitled to have the car serviced and worked on by whoever you want without voiding the warranty, providing the standard of work is carried out in accordance with the manufacturers requirements.
However with a used car warranty the legislation does not apply and they can tie you in to whatever they like, and would no doubt do anything they could to avoid paying a claim. _________________ Current car
Audi RS6 Avant. 704PS 1024 nm
Previous Porsche
02 996 Turbo,Aero kit, 450BHP
06 Cayenne
02 Boxster S
96 Boxster 2.5
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Disco Estoril

Joined: 13 May 2008 Posts: 3977 Location: Hertfordshire
2010 Porsche 997 GT3
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Posted: Fri Jan 17, 2014 12:31 am Post subject:
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F15HAR wrote: | If it was a new car warranty then under European legislation you are entitled to have the car serviced and worked on by whoever you want without voiding the warranty, providing the standard of work is carried out in accordance with the manufacturers requirements.
However with a used car warranty the legislation does not apply and they can tie you in to whatever they like, and would no doubt do anything they could to avoid paying a claim. |
The footnote to this is that only the first 2 years of the warranty are the new car warranty from Porsche. After that everything is on extended warranty terms (so if you bought a brand new one with 3 years of warranty, only the first 2 are under that European legislation). _________________ Colin
Black 997 GT3 3.8 CS - Acquired for the 2012 season and beyond
Black 996 GT3 Mk2 - Gone, but will never be forgotten
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carruthers Monza
Joined: 28 Dec 2013 Posts: 200
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Posted: Fri Jan 17, 2014 9:44 am Post subject:
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Not this one again !! Ask your OPC and, it would seem, Porsche GB. Apparently they have stated in writing that you can have work carried out by a VAT registered concern using genuine parts without voiding the used warranty. I would suggest that they are the only authority on this matter, causes lots of fuss on these forums!!!
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Zantaz Suzuka

Joined: 14 Apr 2012 Posts: 1161
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Posted: Fri Jan 17, 2014 9:26 pm Post subject:
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carruthers wrote: | Not this one again !! Ask your OPC and, it would seem, Porsche GB. Apparently they have stated in writing that you can have work carried out by a VAT registered concern using genuine parts without voiding the used warranty. I would suggest that they are the only authority on this matter, causes lots of fuss on these forums!!! |
I think that applies to new car and not used car.
I asked my supplying OPC and they said strictly speaking all work carried out on your 997 should be done by an OPC as per the terms of the warranty but providing customers use genuine parts then its hard to police who has done what on the car. _________________ Gen I | 997 C2S | Atlas Grey | Hampshire
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F15HAR Spa-Francorchamps

Joined: 30 Aug 2013 Posts: 357 Location: Utrecht N.L & Northumberland U.K
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Posted: Fri Jan 17, 2014 9:57 pm Post subject:
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http://ec.europa.eu/competition/sectors/motor_vehicles/documents/communication.pdf
The extended warranty issue is something the EU is clearly unhappy with, but to date has done nothing to remedy. As seen below...
31. As regards access to technical repair information, it should be recalled that Regulation (EC) No 715/20079, which regulates the type approval of light passenger and commercial vehicles provides for a detailed set of rules ensuring full and non- discriminatory access to such information for all independent operators. This regulation is already applicable on a voluntary basis and will become mandatory for new type approvals from September 2009 onwards.10 However, for several years, the car park will still contain large numbers of vehicles not covered by Regulation (EC) No 715/2007, which will constitute a significant market for independent repairers. The Commission therefore concludes that it is important to continue to enforce competition rules in order to prevent foreclosure of independent operators by ensuring equivalent access conditions for technical repair information pertaining to the existing car park.
32. It should also be observed however, that anticompetitive foreclosure effects may equally stem from other practices aimed at sheltering authorised repairers from competition by independent repairers. A typical example is the possible misuse of legal and extended warranties granted by the vehicle manufacturer which are sometimes honoured only on condition that all repair and maintenance works, including those not covered by the warranty terms, are carried out by a member of the authorised network. A drawback of the current Regulation is that, by exempting qualitative selective distribution agreements without any market share threshold, it has prevented effective remedial action against such potentially harmful practices. _________________ Current car
Audi RS6 Avant. 704PS 1024 nm
Previous Porsche
02 996 Turbo,Aero kit, 450BHP
06 Cayenne
02 Boxster S
96 Boxster 2.5
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carruthers Monza
Joined: 28 Dec 2013 Posts: 200
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Posted: Fri Jan 17, 2014 10:32 pm Post subject:
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Zantaz wrote: | carruthers wrote: | Not this one again !! Ask your OPC and, it would seem, Porsche GB. Apparently they have stated in writing that you can have work carried out by a VAT registered concern using genuine parts without voiding the used warranty. I would suggest that they are the only authority on this matter, causes lots of fuss on these forums!!! |
I think that applies to new car and not used car.
I asked my supplying OPC and they said strictly speaking all work carried out on your 997 should be done by an OPC as per the terms of the warranty but providing customers use genuine parts then its hard to police who has done what on the car. |
No, Porsche have stated in writing that this applies to used warranty.
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Zantaz Suzuka

Joined: 14 Apr 2012 Posts: 1161
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Posted: Fri Jan 17, 2014 10:47 pm Post subject:
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carruthers wrote: | Zantaz wrote: | carruthers wrote: | Not this one again !! Ask your OPC and, it would seem, Porsche GB. Apparently they have stated in writing that you can have work carried out by a VAT registered concern using genuine parts without voiding the used warranty. I would suggest that they are the only authority on this matter, causes lots of fuss on these forums!!! |
I think that applies to new car and not used car.
I asked my supplying OPC and they said strictly speaking all work carried out on your 997 should be done by an OPC as per the terms of the warranty but providing customers use genuine parts then its hard to police who has done what on the car. |
No, Porsche have stated in writing that this applies to used warranty. |
May I ask where?
I haven't seen this in writing from my local dealership.
EDIT: I realise my post could be going over old ground already covered so I'll stop there. _________________ Gen I | 997 C2S | Atlas Grey | Hampshire
Last edited by Zantaz on Fri Jan 17, 2014 11:07 pm; edited 1 time in total
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Ekona Suzuka

Joined: 06 Jan 2011 Posts: 1225 Location: Essex
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Posted: Fri Jan 17, 2014 10:50 pm Post subject:
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Oh no  _________________ Dan
Ex-997.2 C2S PDK
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HarryH Montreal

Joined: 13 Dec 2008 Posts: 586 Location: The Shire
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Posted: Fri Jan 17, 2014 10:55 pm Post subject:
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Ekona wrote: | Oh no  |  _________________ 2009 997.2 C2S PDK cabriolet
2004 996.2 Targa Tiptronic S - sold
(Warning - capabilties of car far exceed those of driver)
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jamesr36 Newbie
Joined: 09 Dec 2013 Posts: 7
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Posted: Sat Jan 18, 2014 9:20 pm Post subject:
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Thanks for everyone's advice.
I reckon brake pads and MOTs at the local garage/indy with OEM parts. Everything else at the OPC
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carruthers Monza
Joined: 28 Dec 2013 Posts: 200
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Posted: Sat Jan 18, 2014 11:52 pm Post subject:
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There is in the archives a thread dealing with this issue where the OP had written assurance from his OPC and the warranty department of Porsche GB that work could be carried out by VAT reg business using genuine parts. The OP did get a lot of hassle and some very pointed insults but others have confirmed this.
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T8 General

Joined: 29 Jun 2010 Posts: 16110 Location: Kent
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Posted: Sun Jan 19, 2014 10:44 am Post subject:
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carruthers wrote: | There is in the archives a thread dealing with this issue where the OP had written assurance from his OPC and the warranty department of Porsche GB that work could be carried out by VAT reg business using genuine parts. The OP did get a lot of hassle and some very pointed insults but others have confirmed this. |
Unfortunately the written assurance also contained the following paragraph.
"However if any failure happens to your vehicle and it is linked to work carried out by a non Porsche Centre a warranty claim will be declined." _________________ 2007 Guards Red 997 Turbo Tiptronic
ex 2004 Polar Silver 996T Tiptronic
ex 2002 Seal Grey 996.2 C4 Tiptronic
ex 1978 Silver 924 Manual
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carruthers Monza
Joined: 28 Dec 2013 Posts: 200
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Posted: Sun Jan 19, 2014 2:02 pm Post subject:
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Yes, seems a quite reasonable clause. If any failure occurs due sub standard work or parts what do you expect.
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T8 General

Joined: 29 Jun 2010 Posts: 16110 Location: Kent
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Posted: Sun Jan 19, 2014 2:13 pm Post subject:
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carruthers wrote: | Yes, seems a quite reasonable clause. If any failure occurs due sub standard work or parts what do you expect. |
And that is the point.
If you have work done at somewhere other than an OPC you run the risk of a warranty claim being turned down.
Because of this most people wouldn't take that chance and, having bought an OPC warranty, would have work done at an OPC. _________________ 2007 Guards Red 997 Turbo Tiptronic
ex 2004 Polar Silver 996T Tiptronic
ex 2002 Seal Grey 996.2 C4 Tiptronic
ex 1978 Silver 924 Manual
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