I have just had the the ECU and Earth Strap replaced on my car by OPC Byfleet.
ECU replaced due to a central locking problem
Earth Strap due to a hot starting issue.
I would like to report on the experience.
I had previously taken the car to West London to fix the central locking. They didn't find a problem and told me I needed new wipers, what are they some dodgy MOT center?
I emailed them to say the locking issue was not fixed and that they needed to have another look at the car. They said they would ring to arrange a booking.
At the same time, due to advice here on 911UK, I also emailed Byfleet and told them about the issue.
Byfleet responded almost immediately and we had a email conversation re the problem. I booked the car in and they arranged for a Cayenne for the duration of the repair.
The day before I dropped the car in for repair I emailed Byfleet and asked them to look at the hot starting Earth Strap issue whilst they had the car in.
They responded saying they would make sure they had a replacement strap in stock to fit to my car at the same time as fixing the central locking.
I have just collected my car and I am impressed with the way I was dealt with at Byfleet.
All repairs were carried out under Warranty and they didn't advise me of any extras that may need doing that were not carried out under the Warranty.
OPC West London STILL haven't bothered to call...
Talk about chalk and cheese
Byfleet are enthusiastic about Porsches and so am I, so I know who I will be trusting my pride and joy to in the future.
Byfleet all the way !!!!
ECU replaced due to a central locking problem
Earth Strap due to a hot starting issue.
I would like to report on the experience.
I had previously taken the car to West London to fix the central locking. They didn't find a problem and told me I needed new wipers, what are they some dodgy MOT center?
I emailed them to say the locking issue was not fixed and that they needed to have another look at the car. They said they would ring to arrange a booking.
At the same time, due to advice here on 911UK, I also emailed Byfleet and told them about the issue.
Byfleet responded almost immediately and we had a email conversation re the problem. I booked the car in and they arranged for a Cayenne for the duration of the repair.
The day before I dropped the car in for repair I emailed Byfleet and asked them to look at the hot starting Earth Strap issue whilst they had the car in.
They responded saying they would make sure they had a replacement strap in stock to fit to my car at the same time as fixing the central locking.
I have just collected my car and I am impressed with the way I was dealt with at Byfleet.
All repairs were carried out under Warranty and they didn't advise me of any extras that may need doing that were not carried out under the Warranty.
OPC West London STILL haven't bothered to call...
Talk about chalk and cheese
Byfleet are enthusiastic about Porsches and so am I, so I know who I will be trusting my pride and joy to in the future.
Byfleet all the way !!!!