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PCM System Problems !! can anyone help as Porsche won't

tigerd

New member
Joined
11 Nov 2008
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11
I have a 2005 cayenne s. The PCM had been working fine up until the last few months. Nearly everytime you get into the car now and start it up the PCM comes on however the SAT NAV, AMPLIFIER and PHONE will not work.

A message stating

SYSTEM ERROR
PHONE, NAVAGATION & AMPLIFIER NOT AVAILABLE.

I spoke to the specialist at my local Porsche dealership about this and he said he would need to get the car onto the diagnostics to identify the fault.

I arranged to bring the car down to him when the fault appeared again.

As i stated this problem occurs nearly everytime you get into the car, however there are times when you get in turn the ignition on and the system works ok.

On three separate occasions i brought the car down to my local porsche dealership when the fault occured, but on each occassion ie ( after i got out of the car, locked it and went into find the service manager and came back out to the car) it had reset and was working. Making me to look like an absolute twat.!!!

Last week i was able to get the car onto the diagnostics when the fault occured. To my surprise and the service managers surprise no faults were being registered, even though the system error message was clearly visible on the head unit.

Stephen the service manager spoke with the head service specialist at the dealership and he said that in his opinion he thinks the problem lies with the BOSE AMPLIFIER in the boot.

Of course an AMPLIFIER isint cheap £800 fitted i believe, and this mighnt even been the cause of the fault.

Stephen therefore said he would speak directly with Porsche in Germany and the UK to see if they had come across problems like this before and whether they would be prepared to provide an Amplifier on SALE OF RETURN. IE if it isint the cause of the fault they would let him send it back.

To say neither Porsche UK or Germany were helpful is an understatement. Both said they had never came across this problem nor would they be prepared to provide an AMP on sale of return.

The fact i paid £58,000 for the car and have had it serviced and maintained (at great expense) through Porsche doesnt seem to matter.

I now have the choice of putting up with it or paying £800 for an amp with the real possibility the one i have is not causing the fault.

I am therefore looking to see if anyone has had problems like mine with their PCM, what caused the fault and how the fault was diagnosed.

Or even any ideas as to what the fault might be with mine from what i have said.
 
Sounds like a typical story. Sounds like a loose connection somewhere. Sorry for stating the obvious, nothing intended by it but have all the connections been checked.

Can you borrow an amp. Possibly not the thing people lend out for the fear of something going wrong with it...
 
ResB said:
Sounds like a typical story. Sounds like a loose connection somewhere. Sorry for stating the obvious, nothing intended by it but have all the connections been checked.

Can you borrow an amp. Possibly not the thing people lend out for the fear of something going wrong with it...

it could well be a loose connection, but by all accounts the wiring loom for these are a complete nightmare to work at and identify possible loose connections.

Stephen has been very helpful, unlike Porsche, hes going to talk with the head man at his place to see if there is a possibility we could take an amp outta a used cayenne. Unfortunately they only have 2 used cayenne there at the minute and neither have an amp, although there is one due in a couple of weeks.
 
Do you have a warranty on the car? Did you buy it from an OPC and when?

Can't answer your question specifically but Porsche should be able to maintain one of their own cars whether or not it has a warranty - warranty might just determine at who's cost!

It might be worth speaking with Porsche Reading, which is Porsche GB as I would guess they have the most experienced technicians and the service centre is huge. Otherwise if you think the local OPC just aren't bothered call Porsche GB HQ - also at Reading and make a complaint. The OPC's are supposed to fly the flag of this premium marque and support the product.
 
Jamie said:
Do you have a warranty on the car? Did you buy it from an OPC and when?

Can't answer your question specifically but Porsche should be able to maintain one of their own cars whether or not it has a warranty - warranty might just determine at who's cost!

It might be worth speaking with Porsche Reading, which is Porsche GB as I would guess they have the most experienced technicians and the service centre is huge. Otherwise if you think the local OPC just aren't bothered call Porsche GB HQ - also at Reading and make a complaint. The OPC's are supposed to fly the flag of this premium marque and support the product.

hi, no i dont have a warranty on the car now. I did consider it however based on this im glad i didnt

Stephen even said that as no fault is showing on the diagnostic it would be diffucult to make a warranty claim (had i took the warranty out this year).

I think i am going to write to PORSCHE UK and complain.
 
do you still get sound out of the pcm unit whilst it displays fault.

the easiest way to eliminate unit faults on the optic systems are by having a spare optic cable made into a loom so you can plug it into each piece of harness meant for each individual unit then see if the fault is still there. have changed may a phone module for faults but never an amp on a cayenne.

as someone else stated the wiring looms on these are a nightmare.
 
Porscheuro said:
do you still get sound out of the pcm unit whilst it displays fault.

the easiest way to eliminate unit faults on the optic systems are by having a spare optic cable made into a loom so you can plug it into each piece of harness meant for each individual unit then see if the fault is still there. have changed may a phone module for faults but never an amp on a cayenne.

as someone else stated the wiring looms on these are a nightmare.

hi depends what you mean by sound, but yes you would get sound. FOR EG

the service manager give me the sequence to re-set the pcm. Eventually the system starts working, but sometimes it can take 80+ resets.

you take out the sim card holder

then hold in number 1,4 and 8 for about 10 secs.

You then push in the sim.

When the re-set is taking place there is sound from the PCM.

As i said it can take 80+ resets before the system starts working.

I should also add that another reason why they think its the amp, there are times when the system is working then all you hear are sonic boom type noises ie the type of noise you get when you connect an electric guitar to an amp and switch it on.

As soon as this happens the system shuts down, sometimes for as long as 60 secs, before coming back on and displaying the fault.
 
01429 869220

Bryan Sydney
Putnoe Radio Services
is the Uk authorised Becker service agent

He may be able to help if its the PCM unit
 
like i say whilst i was at opc i made up a loop so you could plug it into each units respected harness to bypass the unit so to eliminate that ecu..
would have though an indy would have made such a loop .

plenty of suggestions like stirlings said but don't know where abouts you are in the country
 
Bringing an old post back alive, but was there an follow-up to this?
 

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