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siy
Monza


Joined: 11 Nov 2007
Posts: 209
Location: Surrey


PostPosted: Fri Feb 09, 2018 10:21 am    Post subject: Porsche Brooklands (Byfleet) Reply with quote

Just wanted to express my feelings towards the guys at Porsche Brooklands in Byfleet. A fantastic bunch of guys, who all love the Marque. Very helpful - clearly enjoy themselves and that comes across with great customer service. I have been in other marques for the last four years, and returning to Porsche is even better with their support. I live locally to them, and they genuinely improve the ownership proposal. My Panamera is in today for new steering wheel and a sat nav upgrade.

Top guys, who actually care!
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Graemep
Nürburgring


Joined: 25 Mar 2013
Posts: 390



PostPosted: Fri Feb 09, 2018 12:29 pm    Post subject: Reply with quote

Totally agree with that. Thumb

I live closer to West London, but for me the whole attitude and level of service you get from the guys at Brooklands means its first choice for me every time.
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K888ETH
Spa-Francorchamps


Joined: 10 Mar 2017
Posts: 263
Location: Hampshire


PostPosted: Fri Feb 09, 2018 12:46 pm    Post subject: Reply with quote

+1

They gave me a very competitive quote for work on my 944 and did what they could to reduce costs as further work was required. They kept me informed of progress and were really keen to keep an older Porsche on the road and in great condition.

Their open days are also highly recommended, their hospitality and passion for all things Porsche is first class.
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shabs
Monza


Joined: 28 Mar 2014
Posts: 182
Location: Teddington


PostPosted: Tue Feb 20, 2018 9:39 pm    Post subject: Reply with quote

Agree, used them last week....great bunch of guys who really know how to put their customers first, will definitely use again.
 
  
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boardingnath997
Trainee


Joined: 28 Sep 2016
Posts: 90



PostPosted: Tue Dec 31, 2019 6:51 pm    Post subject: Reply with quote

Just a word of warning for any existing or new customers at Byfleet. They've had a new service manager and their frame of mind has moved from 'Indie parading as OPC' to 'OPC money making machine' very quickly. They've been bombarding me with 'your brakes need replacing' emails and calls even though they have never done my brakes and my brakes/pads are well off needing replacing. This is in addition to them suggesting £3k of additional work at my last service of which £500 was valid and the rest was rubbish. They got very emotional when I said I didn't want them to carry out any of the work, and the £500 that needed to be done could be done cheaper at an Indie. I won't be going back to them for the next service which is a shame as they were the default choice previously.
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7842
Location: Brighton


PostPosted: Tue Dec 31, 2019 8:18 pm    Post subject: Reply with quote

I can't comment on the above but if anyone wants to send me the video of an OPC check and the list of work that's " needed " then i'm happy to give my opinion on it .

Pm or email ...

De.Mort@virginmedia.com

This will obviously just be my opinion .
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freshy
Silverstone


Joined: 13 Oct 2016
Posts: 109



PostPosted: Thu Jan 02, 2020 3:46 pm    Post subject: Reply with quote

boardingnath997 wrote:
Just a word of warning for any existing or new customers at Byfleet. They've had a new service manager and their frame of mind has moved from 'Indie parading as OPC' to 'OPC money making machine' very quickly. They've been bombarding me with 'your brakes need replacing' emails and calls even though they have never done my brakes and my brakes/pads are well off needing replacing. This is in addition to them suggesting £3k of additional work at my last service of which £500 was valid and the rest was rubbish. They got very emotional when I said I didn't want them to carry out any of the work, and the £500 that needed to be done could be done cheaper at an Indie. I won't be going back to them for the next service which is a shame as they were the default choice previously.


Thanks for the heads up, my car has always been serviced by Brooklands Porsche, however was contemplating switching to RSJ, guess this has made my mind up to switch.
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MJA911
Sepang


Joined: 10 Dec 2013
Posts: 2873
Location: Berkshire

2012 Porsche 991 Carrera

PostPosted: Thu Jan 02, 2020 4:21 pm    Post subject: Reply with quote

That's also my dilemma, always gone to Byfleet/Brooklands for servicing to keep the OPC service stamps, found them OK to deal with and hadn't had the long list of jobs syndrome. If this is more than a one off suffered by boardingnath997, they must be thinking its worth the reputation hit they'll take with owners that are tuned in to that kind of practice versus the extra business they'll get from owners that aren't. Shame as it just makes the thought of getting my 991's service done there so much less appealing. Was also thinking of switching to an indie but hesitated, maybe won't now.
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squelch
Montreal


Joined: 05 Jun 2016
Posts: 516
Location: Bucks


PostPosted: Thu Jan 02, 2020 4:29 pm    Post subject: Reply with quote

Interesting how these things can change.

I used Brooklands for a big service in April 2018 and my experience was great.

I then used them in January 2019 and noticed a marked slip in their desire to make me happy.

And when I called them in August 2019, their lack of helpfullness was so clear on the phone I immediately called another OPC.

And it's worth noting, I dealt with the same individual on every occasion, so it may be that his enthusiasm has waned or as has been suggested above, the new management isn't helping.
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Callughan911
Monza


Joined: 06 Mar 2009
Posts: 198
Location: London


PostPosted: Sat Feb 01, 2020 10:03 pm    Post subject: Reply with quote

I've used Brooklands a couple of times in the past and they have been reasonable in price and service. Last month for the wife's Cayenne they quoted me near double of some other OPC and when I showed them the other quotes they were nonchalant.
 
  
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911UK
Porsche Community
Porsche Community


Joined: 15 May 2002
Posts: 10339
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Sun Feb 02, 2020 12:11 am    Post subject: Reply with quote

boardingnath997 wrote:
Just a word of warning for any existing or new customers at Byfleet. They've had a new service manager and their frame of mind has moved from 'Indie parading as OPC' to 'OPC money making machine' very quickly. They've been bombarding me with 'your brakes need replacing' emails and calls even though they have never done my brakes and my brakes/pads are well off needing replacing. This is in addition to them suggesting £3k of additional work at my last service of which £500 was valid and the rest was rubbish. They got very emotional when I said I didn't want them to carry out any of the work, and the £500 that needed to be done could be done cheaper at an Indie. I won't be going back to them for the next service which is a shame as they were the default choice previously.


Who's this new service manager with this frame of mind ?
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Jp825
Newbie


Joined: 02 Apr 2016
Posts: 2



PostPosted: Sun Feb 02, 2020 9:46 pm    Post subject: Reply with quote

Used them for my previous cayman and price was reasonable. Asked for another quote last week, their price is more than other London OPC. nooo
 
  
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HSC911
Dijon


Joined: 23 Jul 2014
Posts: 7133
Location: Bedford


PostPosted: Sun Feb 02, 2020 9:50 pm    Post subject: Reply with quote

Welcome JP

bye
 
  
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mikeluke
Watkins Glen


Joined: 03 Jun 2014
Posts: 2018
Location: Hampshire


PostPosted: Mon Feb 03, 2020 6:37 am    Post subject: Reply with quote

I have decided to use them for the service on my 981 coming up soon. OPC Reading were just taking the pi$$
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baldguy
Hockenheim


Joined: 09 Nov 2010
Posts: 677
Location: Berkshire & London


PostPosted: Mon Feb 03, 2020 9:38 am    Post subject: Reply with quote

I used them last year in October for a Major service on the Cayenne... its booked to go back in this month for some warranty work...should I look elsewhere?
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MJA911
Sepang


Joined: 10 Dec 2013
Posts: 2873
Location: Berkshire

2012 Porsche 991 Carrera

PostPosted: Mon Feb 03, 2020 11:21 am    Post subject: Reply with quote

mikeluke wrote:
I have decided to use them for the service on my 981 coming up soon. OPC Reading were just taking the pi$$


Were they Surprised thought about going there instead of Brooklands! Reading have fixed price servicing on their website for 991 C2, 8 years its £795 for service (inc plugs) plus £120 for brake fluid. Expensive versus an indie, but any views on that for an OPC?
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Last edited by MJA911 on Mon Feb 03, 2020 11:28 am; edited 1 time in total
 
  
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MJA911
Sepang


Joined: 10 Dec 2013
Posts: 2873
Location: Berkshire

2012 Porsche 991 Carrera

PostPosted: Mon Feb 03, 2020 11:24 am    Post subject: Reply with quote

baldguy wrote:
I used them last year in October for a Major service on the Cayenne... its booked to go back in this month for some warranty work...should I look elsewhere?


You'd hope warranty work would be fine, based on what others have said the attitude could be off compared to how it used to be, but complaints seems to be pricing and finding lots of extra work, which I guess they might try.
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7842
Location: Brighton


PostPosted: Mon Feb 03, 2020 8:25 pm    Post subject: Reply with quote

warranty work is not an issue as that's paid for via Porsche ..

Just be aware of the VHC check list of faults that will be " found " at the same time .. think twice there young man Smile
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Dream911
Indianapolis


Joined: 24 Dec 2008
Posts: 2472
Location: London


PostPosted: Mon Feb 03, 2020 9:01 pm    Post subject: Reply with quote

I too used them for the last couple of services on my 993 although when they quoted £45 to replace a bulb in the rear light (which literally took me less than 1min to replace) I decided it was time to move the 993 and the daily workhorse to an indie. This was before the new manager though.

I have received a brake pads due per our calculation email for the workhorse but not the 993. In fairness the pads are almost due on the workhorse so it wasn`t unexpected. I`d be annoyed if i got one on the 993 that doesn`t see much more than 300 miles in a given year.

Last edited by Dream911 on Mon Feb 03, 2020 10:57 pm; edited 1 time in total
 
  
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baldguy
Hockenheim


Joined: 09 Nov 2010
Posts: 677
Location: Berkshire & London


PostPosted: Mon Feb 03, 2020 10:18 pm    Post subject: Reply with quote

Funny you say that Dream....they tried to charge me £58 to adjust the Cayennes washer jets...I said I'd expect that to be done within the £780 service... I laughed in his face...
Oh and Cheers deMort....
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