Porsche macan S under warranty. Had some gear change issue. Got it towed to Porsche Hatfield. initially dealt by Lewis, pleasant gentleman, however the car was sitting at the garage for 1 week before it was looked at. Appreciate it was a last minute, but Porsche company should really accommodate. Finally got checked, Lewis went on holiday, so left with a guy called Akmal- terrible service! All I got from the guy is bad news, indirect threats - 'you have one tyre different and non genuine pads, possibly may contribute to the issue you are having with the gear box, possibly may not be covered by warranty'. Then returns the next day, your service is overdue therefore the issue may not be covered under warranty, then returns 'actually its fine, but you will need to change all the tyres and the brake pads and then we'll change your gear box on the warranty'. I then argued show me proof that the tyres and brake pads were a direct cause the gearbox failing- couldn't prove it. Eventually he wriggled out of it and concluded the work will be covered under warranty. This is the best bit, the new gearbox was ordered and they gave me a date of a week and hopefully the work will take 2-3 days and I will have my car by Xmas. Guess what, called a week later 'the new gear box needs a tool to fix the new gear box' my question was why didn't you check you had all the tools to fix the part before ordering. He didn't know why 'as Ive only been here a few months' . I had enough of his incompetencies and complained to the CP (David Jones I think) of the branch. Even better from him 'this new tool is new to us and we don't change gear box every day' - this is PORSCHE FOR GOD SAKE!! Get a grip and provide a better service, know what you're doing instead of winging it!. At the end they got the tool, the CP said 'as an exceptional circumstance we will be asking everyone to come in on Saturday before Xmas to finish your car so you get it before Xmas'- I don't believe that rubbish for once!! And I caught him out when I spoke to the line manager who said 'everyones working on Saturday so that they get the Monday Xmas eve off so they have 3 days off in a row' . So the CP was trying to make me feel guilty because I requested my car before Xmas so they all come in on the Saturday- what a loser and a lier!! Anyway picked up my car today after Xmas, they gave me a whole list of things that they recommend needs changing on the car- as usual from these main dealers, any way of squeezing money out of you! Also, I was also speaking to the service department manager, Nasser, throughout this ordeal, when I arrived at the branch to pick the car up, he could see me from his office, but happily and arrogantly sat in his office chewing his gum feeling like the CEO of Porsche- mate you are an employee so snap out of it! He did not even come to apologise to me regarding the issues I have. In fact, Akmal and Nasser are friends, and they are running the show in services, and an awful show they are running might I add!
My recommendation is DONT go to this dealership, untrustworthy, incompetent, threatening and selfish. Stay away!! Im pretty sure a message below will be an automated one from the branch 'please email us at this address so we can sort this issue' - yeh right, you can get lost!
_________________ 991Turbo, dont need the S
Mad Mark911 Silverstone
Joined: 16 Dec 2011 Posts: 143 Location: Maidenhead
Posted: Tue Apr 30, 2019 5:34 pm Post subject:
Wow! Sounds awful - but of course there are two sides to every story ....
Robertb Dijon
Joined: 01 Sep 2003 Posts: 7322 Location: South Oxfordshire
We’ll put him down as a ‘no’ for the OPC Hatfield summer bbq... _________________ "911- the guilt-free supercar"
Current: 2003 C4S Coupe, seal/black
Ex: '02 C4S Coupe, '96 993 Targa, '88 Carrera Sport Coupe
HSC911 Long Beach
Joined: 23 Jul 2014 Posts: 6747 Location: Bedford
Posted: Wed May 01, 2019 2:11 am Post subject:
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