Bought my Cayman 981 from OPC and had 2 year OPC warranty.Had it serviced and some new tyres and brakes at OPC.
Over winter its developed a few faults so i thought i would send it in for a bit of work under warranty.
Spoiler not aligning ..High on Offside... NOT COVERED
Suspension Noise nearside front..........NOT COVERED
Suspension noise from rear...........NOT COVERED
Tailgate rattling over bumps ...........NOT COVERED
Headlights delaminated and peeling...NOT COVERED
What a waste of time....All classed as wear and tear,32k miles.
Is this "fair enough" ? I thought buying a prestige brand low miles car from OPC with OPC warranty was a good idea?
Rude dealer too..... Seriously sounded like a commandant that was having a bad day..
FZP Estoril
Joined: 18 Jan 2015 Posts: 3511 Location: Cheshire
Posted: Fri Apr 12, 2019 2:59 pm Post subject:
I'd be speaking to a different OPC _________________ 997.2 Carrera 2S GT Silver/Cocoa.
jonttt Zolder
Joined: 20 Aug 2012 Posts: 5818 Location: Liverpool
Posted: Fri Apr 12, 2019 3:07 pm Post subject:
As stated simpy go to antoher OPC.
The difficulty can be identifying the exact fault as it may be wear and tear or a fault ie you may have to pay for investigative work but I always angle for this to be goodwill.
The delaminating headlight I would definately argue is not wear and tear unless its obviously been caused by damage _________________ 1997 Porsche 911 993 C4S My Journal
2011 Porsche 987.2 Boxster Black Edition My Journal
Ex 2014 Porsche Boxster GTS My Journal
2017 BMW 740 Msport
2017 RR Evoque Autobiography
alpinaman Montreal
Joined: 21 Feb 2012 Posts: 552
Posted: Fri Apr 12, 2019 3:07 pm Post subject:
Really?
Looking at your location i dare say you know the dealer...
Nearly an hour way too,might try Sheffield
alpinaman Montreal
Joined: 21 Feb 2012 Posts: 552
Posted: Fri Apr 12, 2019 3:10 pm Post subject:
jonttt wrote:
As stated simpy go to antoher OPC.
The difficulty can be identifying the exact fault as it may be wear and tear or a fault ie you may have to pay for investigative work but I always angle for this to be goodwill.
The delaminating headlight I would definately argue is not wear and tear unless its obviously been caused by damage
Yea, i can see that.
Thing is,the dealer is just angling that im paying up and thats it,even before i get the car there.
They dont even know whats wrong and already the hard sell.
Doesnt give me any confidence whatsover.
FZP Estoril
Joined: 18 Jan 2015 Posts: 3511 Location: Cheshire
Posted: Fri Apr 12, 2019 3:24 pm Post subject:
alpinaman wrote:
Really?
Looking at your location i dare say you know the dealer...
Nearly an hour way too,might try Sheffield
There are 2 in my region. I hope it's not Wilmslow as they have been outstanding on service and warranty issues over the past 5 years. _________________ 997.2 Carrera 2S GT Silver/Cocoa.
Bought my Cayman 981 from OPC and had 2 year OPC warranty.Had it serviced and some new tyres and brakes at OPC.
Over winter its developed a few faults so i thought i would send it in for a bit of work under warranty.
Spoiler not aligning ..High on Offside... NOT COVERED
Suspension Noise nearside front..........NOT COVERED
Suspension noise from rear...........NOT COVERED
Tailgate rattling over bumps ...........NOT COVERED
Headlights delaminated and peeling...NOT COVERED
What a waste of time....All classed as wear and tear,32k miles.
Is this "fair enough" ? I thought buying a prestige brand low miles car from OPC with OPC warranty was a good idea?
Rude dealer too..... Seriously sounded like a commandant that was having a bad day..
I find it quite surprising that some these issues haven't just been sorted by this OPC 'under warranty' for a car you've bought
Suspension issue needs more information as at 32k the shocks are not worn out
The headlamp de-lamination issue is a known problem for almost all clear coat headlamps, this I would take to a detailer to restore the headlight and apply a fresh clear coating to protect it _________________ Get a Porsche Car Insurance Quote
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kan300 Silverstone
Joined: 12 Sep 2014 Posts: 113 Location: Cheshire
Posted: Fri Apr 12, 2019 3:33 pm Post subject:
Might be worth contacting the new OPC opening this month in Preston - it may already be open.
I had the same issue on my old 997 but when I pointed out that I had not done a lot of miles since I bought the car - Service Department billed the work internally to Sales.
It can also be down to who you speak to in service too. _________________ GT4
EX 997.2 4S / Boxster 981 / Boxster 986 / Boxster 718 / 991 Turbo / 991 C2 / Cayman Type R / 997.2 C2 / Cayman
alpinaman Montreal
Joined: 21 Feb 2012 Posts: 552
Posted: Fri Apr 12, 2019 3:37 pm Post subject:
The headlamps is odd..
I have never seen this particular issue on any of my previous cars,had many BMW's Mercedes and Jaguars.
The easiest way to describe it is,when you have sunburn and your skin starts to peel.
Never seen that before....
tim993 Zolder
Joined: 22 Aug 2006 Posts: 5218 Location: Hampshire
I have never seen this particular issue on any of my previous cars,had many BMW's Mercedes and Jaguars.
The easiest way to describe it is,when you have sunburn and your skin starts to peel.
Never seen that before....
There are two other issues I've seen, buit on the rear lights on a 981:
1. stress / fracture lines developing inside the plastic. (OPC Reading replaced under warranty)
2. condensation inside a rear light unit. (not spoken to them yet as only just noticed)
I've heard of the stress / fracture lines appearing on a 991.2 as well. _________________ "I don't know what it is about peace conferences, but they always seem to attract terrorists, extremists and nutterists."
1995 993 turbo
jonttt Zolder
Joined: 20 Aug 2012 Posts: 5818 Location: Liverpool
Posted: Sat Apr 13, 2019 1:29 pm Post subject:
Tim, I think the condensation in the rear light of a 981 is a common "feature" ie its normal _________________ 1997 Porsche 911 993 C4S My Journal
2011 Porsche 987.2 Boxster Black Edition My Journal
Ex 2014 Porsche Boxster GTS My Journal
2017 BMW 740 Msport
2017 RR Evoque Autobiography
Magic919 Suzuka
Joined: 05 Jun 2013 Posts: 1170 Location: Berkshire
Posted: Sat Apr 13, 2019 2:21 pm Post subject:
Not just the 981! Any of the models with LED rear lights will usually feature it to some degree. _________________ 997.2 C4S PDK
tim993 Zolder
Joined: 22 Aug 2006 Posts: 5218 Location: Hampshire
Tim, I think the condensation in the rear light of a 981 is a common "feature" ie its normal
Damn it!!
Yours as well then...
_________________ "I don't know what it is about peace conferences, but they always seem to attract terrorists, extremists and nutterists."
1995 993 turbo
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ie its normal 
