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alpinaman
Montreal
Joined: 21 Feb 2012
Posts: 582
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 Posted: Fri Apr 12, 2019 2:23 pm Post subject: Porsche Warranty issues?
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Bought my Cayman 981 from OPC and had 2 year OPC warranty.Had it serviced and some new tyres and brakes at OPC.
Over winter its developed a few faults so i thought i would send it in for a bit of work under warranty.
Spoiler not aligning ..High on Offside... NOT COVERED
Suspension Noise nearside front..........NOT COVERED
Suspension noise from rear...........NOT COVERED
Tailgate rattling over bumps ...........NOT COVERED
Headlights delaminated and peeling...NOT COVERED
What a waste of time....All classed as wear and tear,32k miles.
Is this "fair enough" ? I thought buying a prestige brand low miles car from OPC with OPC warranty was a good idea?
Rude dealer too..... Seriously sounded like a commandant that was having a bad day..
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FZP
Estoril
Joined: 18 Jan 2015
Posts: 3902
Location: Cheshire
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| Posted: Fri Apr 12, 2019 2:59 pm Post subject:
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I'd be speaking to a different OPC
_________________
997.2 Carrera 2S GT Silver/Cocoa.
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jonttt
Long Beach
Joined: 20 Aug 2012
Posts: 6453
Location: Liverpool
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| Posted: Fri Apr 12, 2019 3:07 pm Post subject:
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As stated simpy go to antoher OPC.
The difficulty can be identifying the exact fault as it may be wear and tear or a fault ie you may have to pay for investigative work but I always angle for this to be goodwill.
The delaminating headlight I would definately argue is not wear and tear unless its obviously been caused by damage 
_________________
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2011 Porsche 987.2 Boxster Black Edition My Journal
Ex 2014 Porsche Boxster GTS My Journal
2017 BMW 740 Msport
2017 RR Evoque Autobiography
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alpinaman
Montreal
Joined: 21 Feb 2012
Posts: 582
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| Posted: Fri Apr 12, 2019 3:07 pm Post subject:
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Really?
Looking at your location i dare say you know the dealer...
Nearly an hour way too,might try Sheffield
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alpinaman
Montreal
Joined: 21 Feb 2012
Posts: 582
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| Posted: Fri Apr 12, 2019 3:10 pm Post subject:
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| jonttt wrote: | As stated simpy go to antoher OPC.
The difficulty can be identifying the exact fault as it may be wear and tear or a fault ie you may have to pay for investigative work but I always angle for this to be goodwill.
The delaminating headlight I would definately argue is not wear and tear unless its obviously been caused by damage |
Yea, i can see that.
Thing is,the dealer is just angling that im paying up and thats it,even before i get the car there.
They dont even know whats wrong and already the hard sell.
Doesnt give me any confidence whatsover.
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FZP
Estoril
Joined: 18 Jan 2015
Posts: 3902
Location: Cheshire
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| Posted: Fri Apr 12, 2019 3:24 pm Post subject:
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| alpinaman wrote: | Really?
Looking at your location i dare say you know the dealer...
Nearly an hour way too,might try Sheffield |
There are 2 in my region. I hope it's not Wilmslow as they have been outstanding on service and warranty issues over the past 5 years.
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997.2 Carrera 2S GT Silver/Cocoa.
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911UK
Porsche Community
Joined: 15 May 2002
Posts: 10298
Location: 911UK
1997 Porsche 993 Carrera 2
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| Posted: Fri Apr 12, 2019 3:27 pm Post subject: Re: Porsche Warranty issues?
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| alpinaman wrote: | Bought my Cayman 981 from OPC and had 2 year OPC warranty.Had it serviced and some new tyres and brakes at OPC.
Over winter its developed a few faults so i thought i would send it in for a bit of work under warranty.
Spoiler not aligning ..High on Offside... NOT COVERED
Suspension Noise nearside front..........NOT COVERED
Suspension noise from rear...........NOT COVERED
Tailgate rattling over bumps ...........NOT COVERED
Headlights delaminated and peeling...NOT COVERED
What a waste of time....All classed as wear and tear,32k miles.
Is this "fair enough" ? I thought buying a prestige brand low miles car from OPC with OPC warranty was a good idea?
Rude dealer too..... Seriously sounded like a commandant that was having a bad day..
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I find it quite surprising that some these issues haven't just been sorted by this OPC 'under warranty' for a car you've bought
Suspension issue needs more information as at 32k the shocks are not worn out
The headlamp de-lamination issue is a known problem for almost all clear coat headlamps, this I would take to a detailer to restore the headlight and apply a fresh clear coating to protect it
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kan300
Monza
Joined: 12 Sep 2014
Posts: 162
Location: Cheshire
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| Posted: Fri Apr 12, 2019 3:33 pm Post subject:
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Might be worth contacting the new OPC opening this month in Preston - it may already be open.
I had the same issue on my old 997 but when I pointed out that I had not done a lot of miles since I bought the car - Service Department billed the work internally to Sales.
It can also be down to who you speak to in service too.
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alpinaman
Montreal
Joined: 21 Feb 2012
Posts: 582
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| Posted: Fri Apr 12, 2019 3:37 pm Post subject:
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The headlamps is odd..
I have never seen this particular issue on any of my previous cars,had many BMW's Mercedes and Jaguars.
The easiest way to describe it is,when you have sunburn and your skin starts to peel.
Never seen that before....
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tim993
Zolder
Joined: 22 Aug 2006
Posts: 5224
Location: Hampshire
2016 Porsche Boxster 981
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| Posted: Sat Apr 13, 2019 9:26 am Post subject:
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| alpinaman wrote: | The headlamps is odd..
I have never seen this particular issue on any of my previous cars,had many BMW's Mercedes and Jaguars.
The easiest way to describe it is,when you have sunburn and your skin starts to peel.
Never seen that before....
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There are two other issues I've seen, buit on the rear lights on a 981:
1. stress / fracture lines developing inside the plastic. (OPC Reading replaced under warranty)
2. condensation inside a rear light unit. (not spoken to them yet as only just noticed)
I've heard of the stress / fracture lines appearing on a 991.2 as well.
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1995 993 turbo
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jonttt
Long Beach
Joined: 20 Aug 2012
Posts: 6453
Location: Liverpool
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| Posted: Sat Apr 13, 2019 1:29 pm Post subject:
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Tim, I think the condensation in the rear light of a 981 is a common "feature"  ie its normal 
_________________
1997 Porsche 911 993 C4S My Journal
2011 Porsche 987.2 Boxster Black Edition My Journal
Ex 2014 Porsche Boxster GTS My Journal
2017 BMW 740 Msport
2017 RR Evoque Autobiography
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Magic919
Barcelona
Joined: 05 Jun 2013
Posts: 1290
Location: Berkshire
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| Posted: Sat Apr 13, 2019 2:21 pm Post subject:
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Not just the 981! Any of the models with LED rear lights will usually feature it to some degree.
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997.2 C4S PDK
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tim993
Zolder
Joined: 22 Aug 2006
Posts: 5224
Location: Hampshire
2016 Porsche Boxster 981
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| Posted: Thu Apr 18, 2019 6:30 am Post subject:
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| jonttt wrote: | | Tim, I think the condensation in the rear light of a 981 is a common "feature" ie its normal |
Damn it!!
Yours as well then...
_________________
"I don't know what it is about peace conferences, but they always seem to attract terrorists, extremists and nutterists."
1995 993 turbo
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