Welcome to 911UK
The only place for Porsche, 911uk is the definitive enthusiast and resource site for the Porsche 911.
Registration is fast, simple and absolutely free, so join up today for full access to the site and benefit from latest member offers.

Porsche Classifieds
Sell Your Porsche on 911uk
Create a Free Classified Advert
Search Ads
Classified Adverts FAQ
Trade Classified Information
Buyer & Seller Fraud Protection
Consumer Rights Act
Pre Purchase Inspection (PPI)
Porsche Car Sourcing
Porsche Cars Wanted
Official Porsche Centre Reviews
Model
Stock
Porsche 911
992 : 2019- 0
991 : 2011- 23
997 : 2004- 63
996 : 1997-2005 32
993 : 1993-1998 5
964 : 1989-1993 2
Carrera 3.2 : 1983-1989 3
Carrera SC : 1977-1983 2
930 Turbo : 1975-1989 1
Early 911 : 1964-1977 1
Porsche Other Models
Classic : 1950-1965 0
Boxster : 1997- 30
Cayman : 2005- 22
Cayenne : 2003- 6
Macan : 2014- 7
Panamera : 2009- 0
912-914-924-928-944-968 1
959 - CarreraGT - RaceCar 0
Car Parts For Sale & Wanted
Other Items For Sale & Wanted
Wheels Tyres For Sale & Wanted
Number Plates For Sale Wanted

Porsche Services
Porsche Body Shop Repair
Paint Protection & Wrapping
Porsche Classic Insurance
Porsche Classic Parts
Porsche Classic Restoration
Porsche Design Collection
Porsche Engine Gearbox Rebuild
Porsche Heritage & History
Porsche News
Porsche Picture Gallery
Win a New Porsche 911

Porsche Parts
Body Parts, Body Styling
Brakes, Clearance
Electrical, Exhausts
Engine Cooling, Engine Electrical
Engine Rebuild, Heating Cooling
Interior Incar, Lighting
Rubber Seals, Service Parts
Steering, Suspension
Transmission, Workshop Tools
Early 911, 911 - 930, 928 - 968
964 - 993, 996 - 997, Boxster
Cayman, Cayenne, Panamera

Porsche Model Range
911 [992] 2018-Current
Porsche 911 [992]
911 [991] 2011-2019
Porsche 911 [991]
911 [997] 2004-2012
Porsche 911 [997]
911 [GT] GT1-GT2-GT3
Porsche 911 [GT]
911 [996] 1997-2005
Porsche 911 [996]
911 [993] 1993-1998
Porsche 911 [993]
911 [RS] RS-RSR
Porsche 911 [RS]
911 [964] 1989-1993
Porsche 911 [964]
911 3.2 1983-1989
Porsche 911 3.2 Carrera
911 SC 1977-1983
Porsche 911 SC
911 [Early] 1964-1977
Porsche 911 [Early]
Boxster & Cayman
Porsche Boxster & Cayman
Cayenne & Panamera
Porsche Cayenne & Panamera

911uk Site Partners

Post new topic   Reply to topic
Author Message
991.2GTS
Spa-Francorchamps


Joined: 02 Apr 2019
Posts: 355
Location: Yorkshire


PostPosted: Thu Apr 04, 2019 11:35 am    Post subject: OPCs - Isn't it about time Porsche ran these? Reply with quote

The cars are brilliant, but from my limited experience with two OPC's, this franchise model is by far the weakest link in the chain.

Why do Porsche, who seem to have no room for compromise when it comes to the design and engineering, compromise so much when it comes to serving their customers?
_________________
2019 991.2 C4 GTS - Crayon
2019 Macan Turbo - Volcano Grey
2019 VW Up! GTI - White

Ex 2018 991.2 GT3 - Crayon (Well, for 26 days anyway.....)
Ex 2018 Macan GTS - Volcano Grey
Ex 2016 Macan Diesel S - Black
 
  
View user's profile Send private message
   
Robertb
Dijon


Joined: 01 Sep 2003
Posts: 7242
Location: South Oxfordshire

2002 Porsche 996 Carrera 4S

PostPosted: Thu Apr 04, 2019 12:53 pm    Post subject: Reply with quote

I think they used to back in the day... AFN, which I think was owned by Porsche Cars Great Britain.

I guess they would rather just make cars rather than take on the risk of building retail networks in different countries.

I understand Porsche GB are keen to hear about bad experiences at OPCs and will intervene if customer satisfaction is regularly suffering... a Porsche franchise is presumably a licence to print money!
_________________
"911- the guilt-free supercar"

Current: 2003 C4S Coupe, seal/black

Ex: '02 C4S Coupe, '96 993 Targa, '88 Carrera Sport Coupe
 
  
View user's profile Send private message Send e-mail
   
911Time
Monza


Joined: 25 Sep 2018
Posts: 183
Location: Staffordshire


PostPosted: Thu Apr 04, 2019 1:25 pm    Post subject: Re: OPCs - Isn't it about time Porsche ran these? Reply with quote

991.2GTS wrote:
The cars are brilliant, but from my limited experience with two OPC's, this franchise model is by far the weakest link in the chain.

Why do Porsche, who seem to have no room for compromise when it comes to the design and engineering, compromise so much when it comes to serving their customers?


Standards of service and presentation seem variable to say the least - I've visited 5 OPCs over the past 7 months:

Porsche Swindon (Dick Lovett) have been excellent so far: I will probably continue to use them even tho' they are 100 miles away but they're one of the oldest Porsche dealers in the country and maybe they just try a bit harder to uphold their reputation.

Porsche Wolverhampton have also been very good: I would be happy to buy from them, if I had not already done so from Swindon.

Porsche Leicester were good sales wise: The sales experience was positive but poor detailing (obvious paint chips) let things down and ultimately I decided against the colour/car.

Porsche Sutton Coldfield were simply OK: The sales experience was alright but the presentation of the car very was poor and there was no response to my comments from their sales manager, so that ended that relationship.

Porsche Nottingham were very poor: The attitude of the salesman was poor, they didn't listen to my wants and needs, clearly wanted to shoehorn me into whatever car they had and when I asked for specific service information on a car they were pitching, the salesman couldn't be bothered to find out and said "I could go and pull out the file but it will have had all it needed" - that's not what I asked!!

The salesman even told me, if I wanted a test drive I could "dump the missus" and he'd get the trade plates Mad well the missus ensured we would never by a car from you and I agreed whole heartedly!!

Like I said - variable...

It would be very interesting to know which OPCs you experienced poor service from.
_________________
Mark


I'm not a perfectionist - I just want everything done 'Right' Wink

Current: GT Silver 991.1 C4S with a few 'special bits'. Previous: C63 Estate, BMW e92 330d Coupe (700Nm/Custom Exh/Map/BBK/Quaife/Breytons), ML63AMG, Alpina e46 B3S Coupe, Alpina e36 B3 Coupe, Lotus Excel SE, Alfasud Green Cloverleaf Ti, Lancia HPE, Capri 2.0S, Marina 1.8 (don't laugh it was my first road car) plus boring company cars. Bikes: Suzuki TL1000R and BMW R1100S AC Schnitzer.
 
  
View user's profile Send private message
   
Magic919
Barcelona


Joined: 05 Jun 2013
Posts: 1272
Location: Berkshire


PostPosted: Thu Apr 04, 2019 4:29 pm    Post subject: Reply with quote

A few of the OPCs are Porsche owned.
_________________
997.2 C4S PDK
 
  
View user's profile Send private message
   
T8
General
General


Joined: 29 Jun 2010
Posts: 16069
Location: Kent


PostPosted: Thu Apr 04, 2019 4:40 pm    Post subject: Reply with quote

Magic919 wrote:
A few of the OPCs are Porsche owned.


Yeah

Guildford, Hatfield, Mayfair, Reading and West London are the 5 'Porsche Retail Group' OPCs owned by Porsche GB which is itself owned by Porsche AG, Stuttgart.

I've heard/read mixed reviews on all of them.
_________________
2007 Guards Red 997 Turbo Tiptronic
ex 2004 Polar Silver 996T Tiptronic
ex 2002 Seal Grey 996.2 C4 Tiptronic
ex 1978 Silver 924 Manual
 
  
View user's profile Send private message
   
Gottans
Spa-Francorchamps


Joined: 25 Mar 2016
Posts: 251



PostPosted: Thu Apr 04, 2019 5:34 pm    Post subject: Reply with quote

Robertb wrote:


I understand Porsche GB are keen to hear about bad experiences at OPCs and will intervene if customer satisfaction is regularly suffering... a Porsche franchise is presumably a licence to print money!


Based on my experience this is complete BS, no disrespect to the OP. An OPC managed to cause significant cosmetic damage to my 911 requiring a week in a bodyshop and several £k to sort out.

All Porsche GB did was refer me back to the OPC next door, a shameful waste of space and oxygen.
 
  
View user's profile Send private message
   
911UK
Porsche Community
Porsche Community


Joined: 15 May 2002
Posts: 10262
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Thu Apr 04, 2019 6:49 pm    Post subject: Reply with quote

they are all franchises, that's the business model

The Porsche Retail Group Ltd (with the dealer franchises) are owned by Porsche Cars GB Ltd (the importer) who in turn are owned by VW AG

https://beta.companieshouse.gov.uk/company/00861097/persons-with-significant-control

The Porsche Retail Group Ltd were originally A.F.N. LIMITED, who used that name from 11 Mar 1927 (!) to 21 Nov 2002

in 2018 the Porsche Retail Group Ltd has a Turn-over of £311m selling 4,079 cars, with PBT of £9.5m and a Return on Sales of 3.1% which puts them as one of the highest ranking franchises in the UK.


Porsche Cars GB Ltd had a turnover of £818 million in 2017
_________________
Get a Porsche Car Insurance Quote


FOLLOW 911UK ON TWITTER
 
  
View user's profile Send private message Send e-mail Visit poster's website
   
991.2GTS
Spa-Francorchamps


Joined: 02 Apr 2019
Posts: 355
Location: Yorkshire


PostPosted: Thu Apr 04, 2019 8:35 pm    Post subject: Re: OPCs - Isn't it about time Porsche ran these? Reply with quote

911Time wrote:


It would be very interesting to know which OPCs you experienced poor service from.


Wilmslow and Leeds.

The Wilmslow experience was just simply very murky, in that I actually found the car via PH classifieds advertised by a ‘dealer’, who turned out not to have any cars but wanted a £2k ‘deposit’ (Turned out to be some kind of finders fee, which I was expected to pay on top of the list price) before handing me over directly to the OPC.

I’m not sure what the relationship was, between said dealer and the OPC, but just from how the salesman at the OPC tried to disassociate himself from the whole thing once I started to kick up a fuss suggested something was amiss. I eventually got the £2k back after making it clear I was far from happy.

After that experience I decided to give Leeds a go when ordering a car. There wasn’t anything murky, just a very lacklustre customer experience. I was spending, what to me was, a small fortune, and they didn’t really care. Communication was poor when the car was delayed, which I had to complain about. And the tactics they employ to try and get you to buy GAP insurance etc. I’d expect to see from a lesser marque, but not Porsche.

As a customer, my experience of the OPC’s just doesn’t do the product justice.
_________________
2019 991.2 C4 GTS - Crayon
2019 Macan Turbo - Volcano Grey
2019 VW Up! GTI - White

Ex 2018 991.2 GT3 - Crayon (Well, for 26 days anyway.....)
Ex 2018 Macan GTS - Volcano Grey
Ex 2016 Macan Diesel S - Black
 
  
View user's profile Send private message
   
Hamster75
Spa-Francorchamps


Joined: 07 Sep 2017
Posts: 341
Location: Chester


PostPosted: Thu Apr 04, 2019 9:51 pm    Post subject: Reply with quote

I can only base on my own experiences I have bought 2 used 911`s from Porsche Chester & found them to be fair & very straight forward, their service department is very good too!
The whole system is top notch & they seem open to a deal, didn't bull *****
cant fault them so far. I would say go there if they the other OPC`s treat you *****, Andrew Walker has been very fair to me & Hayley on the service dept.

& No I don't have any connection to them.
_________________
991.1 C2S Red
997.2 C4 White
924 Blue
 
  
View user's profile Send private message
   
991.2GTS
Spa-Francorchamps


Joined: 02 Apr 2019
Posts: 355
Location: Yorkshire


PostPosted: Thu Apr 04, 2019 10:20 pm    Post subject: Reply with quote

Hamster75 wrote:
I can only base on my own experiences I have bought 2 used 911`s from Porsche Chester & found them to be fair & very straight forward, their service department is very good too!
The whole system is top notch & they seem open to a deal, didn't bull *****
cant fault them so far. I would say go there if they the other OPC`s treat you *****, Andrew Walker has been very fair to me & Hayley on the service dept.

& No I don't have any connection to them.


I think I will try Chester or Swindon next time, as they seem to get the best reviews from what I’ve read so far.
_________________
2019 991.2 C4 GTS - Crayon
2019 Macan Turbo - Volcano Grey
2019 VW Up! GTI - White

Ex 2018 991.2 GT3 - Crayon (Well, for 26 days anyway.....)
Ex 2018 Macan GTS - Volcano Grey
Ex 2016 Macan Diesel S - Black
 
  
View user's profile Send private message
   
ukrr
Newbie


Joined: 03 Jan 2015
Posts: 20



PostPosted: Fri Apr 05, 2019 5:33 pm    Post subject: Reply with quote

Had 3 cars from Chester. Cannot fault them
 
  
View user's profile Send private message
   
M&MD&D
Trainee


Joined: 28 Jul 2015
Posts: 64



PostPosted: Fri Apr 05, 2019 6:13 pm    Post subject: Reply with quote

Mid Sussex used to look after our Cayenne -- always had good service from them in both service and sales.
 
  
View user's profile Send private message
   
deMort
Dijon


Joined: 21 Mar 2015
Posts: 7485
Location: Brighton


PostPosted: Fri Apr 05, 2019 7:28 pm    Post subject: Reply with quote

M&MD&D wrote:
Mid Sussex used to look after our Cayenne -- always had good service from them in both service and sales.


Another vote for them .. i used to work there .. 10 years in all .. i know the current guys .. some very fine mechanics there for sure .
_________________
.

My Daughter's Crowdfunding has hit the target .

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
View user's profile Send private message
   
Display posts from previous:   
Post new topic   Reply to topic   All times are GMT - 12 Hours
Page 1 of 1

 
Jump to:  

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You cannot download files in this forum
You cannot post calendar events in this forum