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sideways
Monza


Joined: 17 Oct 2016
Posts: 158
Location: Surrey


PostPosted: Sat Dec 22, 2018 11:44 am    Post subject: Sales service Reply with quote

I’m looking for a bit of feedback.
I’ve ordered my 992 C4S back in September and finalised the spec the day after launch with a rough delivery estimate of March.

All good so far.

My issue is with the response from the sales guy whenever I email him. It takes usually 2 or 3 days for a reply to a fairly simple question or request. I am currently on day 3 of waiting to hear regarding final spec cut off and or delivery expectation if spec is closed.
He’s a perfectly nice guy and was great in the showroom but I get the feeling of being treated a bit 2nd class now he has my order.

I’ve had 3 Porsche from this dealer plus a couple of previous Boxsters they looked after so I’m not new to them.
If my customers email me, I get back to them within 24 hours especially people who spend a fair bit. Given an order for nearly 120k I just would have expected really attentive service.

Am I being unreasonable expecting excellent customer service?

Merry Christmas!
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DrJimBone
Spa-Francorchamps


Joined: 12 Oct 2017
Posts: 295
Location: Bournemouth


PostPosted: Sat Dec 22, 2018 11:48 am    Post subject: Reply with quote

Hand Shussshhhh! Nobody reply until Tuesday Floor
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Swampy
Monza


Joined: 22 Aug 2016
Posts: 158
Location: N/W London


PostPosted: Sat Dec 22, 2018 11:49 am    Post subject: Re: Sales service Reply with quote

sideways wrote:
I’m looking for a bit of feedback.
I’ve ordered my 992 C4S back in September and finalised the spec the day after launch with a rough delivery estimate of March.

All good so far.

My issue is with the response from the sales guy whenever I email him. It takes usually 2 or 3 days for a reply to a fairly simple question or request. I am currently on day 3 of waiting to hear regarding final spec cut off and or delivery expectation if spec is closed.
He’s a perfectly nice guy and was great in the showroom but I get the feeling of being treated a bit 2nd class now he has my order.

I’ve had 3 Porsche from this dealer plus a couple of previous Boxsters they looked after so I’m not new to them.
If my customers email me, I get back to them within 24 hours especially people who spend a fair bit. Given an order for nearly 120k I just would have expected really attentive service.

Am I being unreasonable expecting excellent customer service?

Merry Christmas!



Send him an email telling him that you want to cancel the order, I bet that gets his attention Floor
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sideways
Monza


Joined: 17 Oct 2016
Posts: 158
Location: Surrey


PostPosted: Sat Dec 22, 2018 12:04 pm    Post subject: Re: Sales service Reply with quote

Swampy wrote:


Send him an email telling him that you want to cancel the order, I bet that gets his attention Floor


Been tempted to ask what the final cut off for cancellation is 😜
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pzero
General
General


Joined: 18 Jul 2010
Posts: 5272
Location: London


PostPosted: Sat Dec 22, 2018 12:30 pm    Post subject: Reply with quote

Bit old fashioned I know, but have you tried calling him on the telephone?
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DrJimBone
Spa-Francorchamps


Joined: 12 Oct 2017
Posts: 295
Location: Bournemouth


PostPosted: Sat Dec 22, 2018 12:39 pm    Post subject: Reply with quote

I can't find a 'spitting coffee out' emoticon...
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sideways
Monza


Joined: 17 Oct 2016
Posts: 158
Location: Surrey


PostPosted: Sat Dec 22, 2018 1:01 pm    Post subject: Reply with quote

pzero wrote:
Bit old fashioned I know, but have you tried calling him on the telephone?


I’ve heard of this “calling” it sounds great but don’t think it’ll catch on. 🤣

Yep. Never available and the last time no call back.

I’m not losing sleep over this just curious if others had similar experience or if I expect too much from a dealer. Volvo were excellent with the wife’s recent order so I expected at least the same I guess.
The last salesman when I bought the 991 was great but he left.
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DynoMike
Albert Park


Joined: 25 May 2012
Posts: 1532
Location: The Cotswolds

2003 Porsche 996 Turbo

PostPosted: Sat Dec 22, 2018 1:23 pm    Post subject: Reply with quote

Email him a link to this thread..... 911uk members will soon escalate the thread with multiple hits, let's see how 'relaxed' his responses are then Thumb
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pzero
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Joined: 18 Jul 2010
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Location: London


PostPosted: Sat Dec 22, 2018 1:48 pm    Post subject: Reply with quote

DynoMike wrote:
Email him a link to this thread..... 911uk members will soon escalate the thread with multiple hits, let's see how 'relaxed' his responses are then Thumb


+1 Thumb
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sideways
Monza


Joined: 17 Oct 2016
Posts: 158
Location: Surrey


PostPosted: Sat Dec 22, 2018 2:03 pm    Post subject: Reply with quote

Cheers guys.
Will see how he is after Xmas. No point in getting excited before hand!

Have a good Christmas all
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GARY S
Monza


Joined: 06 Aug 2016
Posts: 160



PostPosted: Sat Dec 22, 2018 2:11 pm    Post subject: Reply with quote

Sums up the whole Porsche experience since 1997 when they moved from engineering excellence & build quality niche manufacturer of sports cars to a semi mass producer of poorly designed, poorly built semi mass producer of SUV's, family saloon's & some sports cars. Once they have your money they don't give a damn about you.
 
  
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HSC911
Long Beach


Joined: 23 Jul 2014
Posts: 6351
Location: Bedford


PostPosted: Sat Dec 22, 2018 9:16 pm    Post subject: Reply with quote

pzero wrote:
Bit old fashioned I know, but have you tried calling him on the telephone?


What's this 'calling' that you talk of Dont know
 
  
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The return of Marty Wild
Barcelona


Joined: 04 Nov 2016
Posts: 1363



PostPosted: Sun Dec 23, 2018 5:56 am    Post subject: Reply with quote

GARY S wrote:
Sums up the whole Porsche experience since 1997 when they moved from engineering excellence & build quality niche manufacturer of sports cars to a semi mass producer of poorly designed, poorly built semi mass producer of SUV's, family saloon's & some sports cars. Once they have your money they don't give a damn about you.


Expected that post to be GSM is it? The chap with the wife that’s in the know! Laughing

Wasn’t that the same era as when they very nearly went down the pan? The Cayenne and Boxster saving their Pork based product? If you’re correct in your opinion, I guess them still being here is a good thing isn’t it? I know the Cayman sitting outside my house agrees.
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spongebob squarepants
Shanghai


Joined: 20 Dec 2009
Posts: 4949
Location: Manchester and Iraq


PostPosted: Sun Dec 23, 2018 6:05 am    Post subject: Reply with quote

HSC911 wrote:
pzero wrote:
Bit old fashioned I know, but have you tried calling him on the telephone?


What's this 'calling' that you talk of Dont know


Superceded by text and e mail Thumb Most of the time I can’t be ar sed to talk on the phone, I think it’s a grumpy old man thing!?
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pzero
General
General


Joined: 18 Jul 2010
Posts: 5272
Location: London


PostPosted: Sun Dec 23, 2018 10:36 am    Post subject: Reply with quote

spongebob squarepants wrote:
HSC911 wrote:
pzero wrote:
Bit old fashioned I know, but have you tried calling him on the telephone?


What's this 'calling' that you talk of Dont know


Superceded by text and e mail Thumb Most of the time I can’t be ar sed to talk on the phone, I think it’s a grumpy old man thing!?



Old yep, that'll be me.
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