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robbiej
Spa-Francorchamps


Joined: 03 Oct 2016
Posts: 303



PostPosted: Sat Nov 03, 2018 11:24 am    Post subject: Reply with quote

I have found the OPC's pretty bad, but most car dealers are period, I was expecting more from Porsche but in reality, it's just an excuse to charge more with their name....

I'm likely moving away from Porsche next year as I've not found them very reliable and very VHM. Some indies are good but the bits are so expensive

The whole bore scoring thing is not good (not happened to me) but the cars suffer more design flaws than previous marques I've had by some margin, I suppose the excuse is they are more sporty but really is lack of QA. I was (still am to some degree) in the design business.

nice coffee at OPC's is the only plus point
 
  
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baldguy
Montreal


Joined: 09 Nov 2010
Posts: 514
Location: Berkshire & London


PostPosted: Sat Nov 03, 2018 11:50 am    Post subject: Reply with quote

I only came back to Porsche as I wanted a performance 4x4. Looked at X5M but i'm not a BMW fan...already owned an ML63... Range Rover don't do it for me and more problems than any other 4x4, so that left the only other cars I like the Macan and Cayenne. To be honest the car I have is pretty good and is what I want if these very "simple" things were sorted by the OPC.

It is what it is with these prestige dealers, if you don't drop 100+k on a vehicle like your having a coffee they're not interested.

I'm sure if the likes of Chris Harris or another well known guy or gal had my issues this thread wouldn't even be here and they'd of had a loan spaceship stocked with caviar and Bollinger whilst their car was fixed and licked clean!
 
  
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Counter Of Beans
Silverstone


Joined: 10 May 2018
Posts: 115
Location: Hampshire


PostPosted: Sat Nov 03, 2018 12:24 pm    Post subject: Reply with quote

Baldguy, if it's any consolation, Range Rover (JLR) main dealers are largely incompetent fools. Sorry, probably doesn't help but I think the local monopoly that franchised dealers enjoy makes them lazy and arrogant. The only brand that seems any good at customer service, in my experience is Lexus, but they aren't exactly "performance" SUV's of course.
 
  
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jonttt
Zolder


Joined: 20 Aug 2012
Posts: 5095
Location: Liverpool

2014 Porsche Boxster 981

PostPosted: Sat Nov 03, 2018 1:28 pm    Post subject: Reply with quote

If you think Porsche are bad and you have the time you can read my experience with Range Rover following a complete engine seizure two weeks after a first service Rolling Eyes

http://www.fullfatrr.com/forum/topic37970.html

Ps I don;t condone my actions (but it was fun at the time ). I still feel sorry for the loaner Grin
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spongebob squarepants
Reims


Joined: 20 Dec 2009
Posts: 4194
Location: Manchester and Iraq


PostPosted: Sat Nov 03, 2018 2:05 pm    Post subject: Reply with quote

The only dealer ive been impressed with is Mercedes, to visit the dealer in Macclesfield is a pleasure, I'm almost willing something to go wrong with the car!
Recently had the lamba sensor go, phoned Sat, they fitted it in the Monday morning, the parts weren't in stock and they phoned to say they would need to keep it longer, no problem I said but I'm out the country today, within half an hr he had changed things around and had it ready the same day, very apologetic he didnt have the parts in stock, proper service!!!

And coffee, tea, juice, biscuits, snacks, papers.....

JLR or Porsche? We can fit it in in 3 weeks sir
Surprised
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Robert SausageTrousers
Silverstone


Joined: 02 Apr 2018
Posts: 113



PostPosted: Sat Nov 03, 2018 3:32 pm    Post subject: Reply with quote

jonttt wrote:
If you think Porsche are bad and you have the time you can read my experience with Range Rover following a complete engine seizure two weeks after a first service Rolling Eyes

http://www.fullfatrr.com/forum/topic37970.html

Ps I don;t condone my actions (but it was fun at the time ). I still feel sorry for the loaner Grin


I assume that was crankshaft failure? It's a common fault, I had it on my 2010 Discovery with the same 3.0 V6 engine that you had, repair bill was near £18k.

I'm now in a 2014 Disco with the same engine, the warranty runs out in February and there's no way I'll keep the car without one, not a chance. LR were horrendous with me regarding the crankshaft in my first one, treated me like something on the bottom of their shoe. The problem is well documented across LR forums and LR are consistently bad with dealing with it.
 
  
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jonttt
Zolder


Joined: 20 Aug 2012
Posts: 5095
Location: Liverpool

2014 Porsche Boxster 981

PostPosted: Sat Nov 03, 2018 4:19 pm    Post subject: Reply with quote

Yep, as I think I referred to in the FF thread there are lots of similarities to Porsche and the 996 engine ie known documented fault with they would not acknowledge, fix under warranty but leave owners high and dry outside of warranty.

I believe in the L405 the engine was partly revised yet still suffered from the same failures wack They then seem to have finally sorted it post 16 cars Dont know

The FFRR was the best all round car I’ve ran but I would never dream of owning one out of warranty.
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Robert SausageTrousers
Silverstone


Joined: 02 Apr 2018
Posts: 113



PostPosted: Sat Nov 03, 2018 4:31 pm    Post subject: Reply with quote

Yeah I absolutely love my Disco, it's the perfect family vehicle and mine gets used off road too where it's sublime. It's pretty much as comfy as you can get whilst still being able to go anywhere, the ideal car alongside a 911!

I've no idea what to replace it with, I really don't like the service LR provide I've been lied to and all sorts, but nothing else comes close as far as I'm concerned. The crankshaft repair bill is £18k which really puts the 911 bore score rebuild price into perspective! Having been on the receiving end of the Disco blowing up, if it happened in my 911 it would seem like a cheap repair in comparison!
 
  
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spongebob squarepants
Reims


Joined: 20 Dec 2009
Posts: 4194
Location: Manchester and Iraq


PostPosted: Sat Nov 03, 2018 5:52 pm    Post subject: Reply with quote

I’ve seen at least 5 G wagons this week in Erbil, ohmygod one was amazing in white the best 4x4 by far Thumb also the armoured 6.4 tonne version worship

Jump the queues here for the new one, close to 200 k Grin

http://www.lussoprestige.com/stock/mercedes-amg-g63-edition-1
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jonttt
Zolder


Joined: 20 Aug 2012
Posts: 5095
Location: Liverpool

2014 Porsche Boxster 981

PostPosted: Sat Nov 03, 2018 6:25 pm    Post subject: Reply with quote

I’ve got my eyes on one for SWMBO in 12 months Wink
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deMort
Zolder


Joined: 21 Mar 2015
Posts: 5368
Location: Brighton


PostPosted: Sat Nov 03, 2018 6:45 pm    Post subject: Reply with quote

@Baldguy ..

Im rather amazed to be honest , i thought you might get better service from Porsche customer service ..

The maps as said was a long shot but to buy a car with a fault .. and if we are talking a loud squeel every braking application then it is a fault and this should be rectified.

Your next cource of action imho would be to record it and send that to Porsche stating that people look at you every time you stop and thats its an obvious fault as no other Cayennes you have driven whilst looking for a car to buy did this .

Porsche may well be thinking you are talking about a small squeek hence the video rubbish they sent you to watch .. Porsche have a get out clause for that im afraid... and they like to use it .. but even so on a car thats just been bought it still warrents investigation.

The costs they have quoted :O seriously !!!

If you wanted brake pads/discs replaced then labour time is 1.6 hrs .. so at my Garage its about £170 .. to deglaze ill go with 1.5 hours labour front OR rear depending on which is making the noise .

We are £85 + vat per hour.

If you get no joy at all then get the map update for the reasons below and an indy to fix the car .. not good at all but its all i can suggest .. and im also a bit embaressed to be a Porsche Mechanic atm to be honest .


The costs for the above work on the brake pads is £576.00 and the cost for the maps software update is £216.00, as a gesture of goodwill Porsche Cars Great Britain will be able to contribute £192.00 including VAT towards the work carried out on the brake pads OR Software update.


That would be a cheap way of upgrading the PCM software Question


EDIT ..

For anyone looking to buy a car from an OPC then consider Mid-Sussex ..

I would be happy to make a call to the GM asking them to do their best and whilst i realise this Should NOT be needed its all i can do to try and help out ... this wont get you extra discounts though Smile

Pm me details so i can make the call if needed.

Mid-Sussex is my old OPC .
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911UK
Porsche Community
Porsche Community


Joined: 15 May 2002
Posts: 9806
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Sat Nov 03, 2018 10:43 pm    Post subject: Reply with quote

baldguy wrote:
So..... Many thanks to all for the varied replies....

As expected Porsche UK showed their true colors... I made it "very" clear i'm a seasoned Petrolhead and know my stuff, and to be sent a Youtube link to explain brake squeal is quite frankly insulting.

The guy from the Porsche UK Customer Service is clearly an 18 years old and leaves for the day getting into his 1.0 Corsa as he sure knows nothing about Customer Service or Performance cars, I don't expect this from a performance marque who charge the earth for their cars and service and who clearly have zero customer service to give.... i'm beyond livid!!!

My slightly edited email string below....


MY INITIAL REQUEST I LOGGED ON THE PORSCHE UK CUSTOMER SERVICE WEBPAGE

I recently came back to Porsche after having three 911's in the past and bought a 2013 Cayenne Turbo from Porsche Centre East London.

I was dealt with by xxxxx, the sale went well and I collected the car on 18th October. xxxxxx was on holiday from 22nd October for the week so I awaited his return as there is two items I'd like fixed/looked at.

I spoke to xxxx on Monday 29th October and mentioned that since I collected the Cayenne the brakes were squealing badly and i wanted it rectified. there was no immediate "of course sir I can get that done"... what he said was "our 11 point check would have picked up any issues and have you tried braking hard a few times as the cars been sitting for a while" I'm far from stupid in the car world after 3 previous Porsches, 2 Lamborghinis, various Mercedes AMG models and Audi RS models to name a few so when he said that I quite frankly insulted and said similar words to xxxx.

As I’m sure you’re aware, brake squeal is from worn pads/discs or simply the brake pads need de-glazing and anti-squeal compound applied, probably the latter in this case. I also mentioned that I’d of thought that any OPC used vehicle should of had the PCM maps upgraded to the latest maps prior to sale but my vehicle is still running 2013 maps,

xxxx mentioned there would be a charge for this to myself which I do not agree with and I’d like this upgraded. I’m looking for your help to get these 2 simply items rectified at Porsche Centre East London’s expense as I don't expect after spending £43,000 for a 33,000 mile vehicle this should be at my cost or any used vehicle after such a short time of ownership. I live 80 miles and nearly 2 hours away from Porsche Centre East London but I’m willing to travel to them and take a courtesy car whilst they carry out this work. I hope you can help me with my request and contact xxxx or his Sales Manager to get this simple request rectified as I feel I’ve been let down by the lack of his Porsche Customer service skills. I look forward to your reply on these 2 matters
Best Regards xxxxxxx


Good Morning xxxxx
Thank you for contacting Porsche Cars Great Britain.
I am sorry to hear of your concerns regarding your vehicles brake squealing as well as your vehicle not having the latest version of maps.
In regards to your vehicles brake squeal I have added the below video link which I hope assists in explaining the brake squeal that may occur, the video will explain that brake squeal may occur when the energy of motion is converted into heat and minute vibrations which then dissipate throughout the brake system.

This can sometimes be thought to be a malfunction although this is infrequently the case. I hope the below video helps to explain this in greater detail.
https://www.youtube.com/watch?v=fUNHb9O52WQ

I have contacted Porsche Centre East London to discuss the total cost to have the brake pads stripped and deglazed as well as applying the Maps software update.
The costs for the above work on the brake pads is £576.00 and the cost for the maps software update is £216.00, as a gesture of goodwill Porsche Cars Great Britain will be able to contribute £192.00 including VAT towards the work carried out on the brake pads or Software update.
To use the £192.00 goodwill gesture from Porsche Cars Great Britain please quote the following reference number to Porsche Centre East London - xxxxxxx
I hope this assists you, if you have any further questions please let me know.
Thank you for contacting Porsche Cars Great Britain.
Kindest Regards

Personal Case Manager
Porsche Customer Assistance Centre
On behalf of Porsche Cars Great Britain Ltd
Bath Road, Calcot, Reading, RG31 7SE
Phone: 03457 911 911
Email: customer.assistance@Porsche.co.uk


Good Morning xxx,

I’m totally gobsmacked that a premium vehicle brand doesn't look after their customers better.
I expect Porsche East London to put my issues right at their cost, chatting on a well known Porsche Forum that I've been a member of for 10 years plus everyone agrees the squealing should not happen.. I've had many performance cars and the only ones that have squealed albeit ceramic brakes have been Porsche, even my 2 911 C4s "big red" brakes didn't squeal.
I'm also very surprised that you being the main Porsche dealer can't enforce such an action as such.
I'm disgusted with the service I've received, I suggest Porsche East London uses the £192 towards customer service training for xxxxxx.

Regards xxxx


Good Morning

Thank you for your email.

If you feel the video link in my previous email did not answer your query, you can of course book your vehicle in with Porsche Centre East London for your concerns to be addressed further.

The Service department of Porsche Centre East London will be able to contact you after your vehicle is assessed further to discuss their findings and how they can assist going forward.

I am sorry I could not help further personally, if you have any further questions please let me know.


So I guess I'll get mixed replies to this, but for me, I'm totally disgusted with Porsche UK and Porsche East London, they have zero customer skills. I've never ever experienced this from any other brand I've had and quite frankly if it wasn't for the warranty I have they'd never see me again.

Porsche - You have a huge amount to learn from most other brands about customer service, stop hiding behind your herritage as your cars are shxt at times.


The brake issue is poor form from OPC East London's side, in light of the 111 point check and the nature of the car, this should be sorted out FOC.

The Sat Nav disc issue, unless you specified it as the part of the sale then their position is expected.

Considering how good the likes of Google Maps is, on your phone, get yourself a quality air vent magnetic phone and you've have one of the most advanced Sat Nav systems in your car for free.

Dialogue with the OPC and their DP is recommended in the 1st instance before going to Porsche GB.
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baldguy
Montreal


Joined: 09 Nov 2010
Posts: 514
Location: Berkshire & London


PostPosted: Sun Nov 04, 2018 6:12 am    Post subject: Reply with quote

Thanks Guys, so a slight update as I'm one to not let things go lightly.....

After dealing with the sales guy, his arrogance and total lack of any customer service, I went straight to Porsche UK and bypassed his Sales Manager and the Dealer Principle. I thought Porsche UK has spoken to them which lead to their reply..
I guess not as I got this yesterday after sending an email direct to them both yesterday....


Morning Mr xxxxxx,

Fully understand where you are coming from.

I am not in the business until Monday and need to look at the 111 check, But I think from memory this car was prepared by Porsche before coming in to my stock.

We run very high standards with the preparation on Used cars and the cars get Auditied by Porsche and the checks are very thorough.

I would guess they do just need a de-glaze but I would need to see the report first.

On the PCM point, xxxxx is correct it is not part of the “Porsche Approved” process to upgrade the PCM with updated Nav.

I have been with Porsche for many years and has never been part of Porsche Standards.

Enjoy the weekend and I will come back to you Monday.

Kind Regards,

xxxxxxxxx
Sales Manager

Porsche Centre East London
Gallions Park
101 Woolwich Manor Way
London
E6 6EY

I now await with everything crossed to atleast get the Reds de-glazed....
 
  
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Magic919
Österreich


Joined: 05 Jun 2013
Posts: 876
Location: Berkshire


PostPosted: Sun Nov 04, 2018 8:16 am    Post subject: Reply with quote

The trouble with going to Porsche GB is the lack of a graceful fallback position.

I’d echo the suggestion to work with the OPC and even then I rarely needed the Dealer Principal to get involved. He did phone me once though.

I take the view that I’m probably well below the average spend there, even if it seems a lot of money to me.

I wouldn’t go to East or West London. South London were not around when I was buying. I started outside the M25 and things generally got better the further I went.

Guildford, Cambridge and Bolton have been good. Brooklands a bit of a mixture, but still largely recommended. I’ve never used Mid Sussex, but colleagues did and were happy.
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911UK
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Joined: 15 May 2002
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1997 Porsche 993 Carrera 2

PostPosted: Sun Nov 04, 2018 9:07 pm    Post subject: Reply with quote

baldguy wrote:
Thanks Guys, so a slight update as I'm one to not let things go lightly.....

After dealing with the sales guy, his arrogance and total lack of any customer service, I went straight to Porsche UK and bypassed his Sales Manager and the Dealer Principle. I thought Porsche UK has spoken to them which lead to their reply..
I guess not as I got this yesterday after sending an email direct to them both yesterday....


Morning Mr xxxxxx,

Fully understand where you are coming from.

I am not in the business until Monday and need to look at the 111 check, But I think from memory this car was prepared by Porsche before coming in to my stock.

We run very high standards with the preparation on Used cars and the cars get Auditied by Porsche and the checks are very thorough.

I would guess they do just need a de-glaze but I would need to see the report first.

On the PCM point, xxxxx is correct it is not part of the “Porsche Approved” process to upgrade the PCM with updated Nav.

I have been with Porsche for many years and has never been part of Porsche Standards.

Enjoy the weekend and I will come back to you Monday.

Kind Regards,

xxxxxxxxx
Sales Manager

Porsche Centre East London
Gallions Park
101 Woolwich Manor Way
London
E6 6EY

I now await with everything crossed to atleast get the Reds de-glazed....


"the cars get Auditied by Porsche and the checks are very thorough"

based on this statement, a question back would be to understand if your car was audited and the results of their last audit, i.e. did they pass or was it a fail with what actions to remedy
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Gottans
Monza


Joined: 25 Mar 2016
Posts: 212



PostPosted: Sat Nov 10, 2018 9:18 am    Post subject: Reply with quote

OP, I hope you get the issue sorted but this is another example of the 'Porsche Attitude' turning what is relatively minor but annoying issue into an explosive mess.

Why do they do it ??? Do German Porsche customers get treated this way?
 
  
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silvermilnec
Barcelona


Joined: 20 Feb 2012
Posts: 1479
Location: Leeds West Yorkshire


PostPosted: Sat Nov 10, 2018 8:14 pm    Post subject: Reply with quote

Hope you get it sorted, it would cost them a very small amount to make you happy but they decide to make you very unhappy, what fools!!

Love my Indy, hate my OPC thumbsup
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