Welcome to 911UK
The only place for Porsche, 911uk is the definitive enthusiast and resource site for the Porsche 911.
Registration is fast, simple and absolutely free, so join up today for full access to the site and benefit from latest member offers.

Porsche Classifieds
Porsche Buyers Guides
Sell Your Porsche on 911uk
Create a Free Classified Advert
Search Ads
Classified Adverts FAQ
Trade Classified Information
Buyer & Seller Fraud Protection
Consumer Rights Act
Pre Purchase Inspection (PPI)
Porsche Car Sourcing
Porsche Cars Wanted
Official Porsche Centre Reviews
Porsche 911
991 : 2011- 22
997 : 2004- 84
996 : 1997-2005 40
993 : 1993-1998 6
964 : 1989-1993 2
Carrera 3.2 : 1983-1989 0
Carrera SC : 1977-1983 2
930 Turbo : 1975-1989 0
Early 911 : 1964-1977 3
Porsche Other Models
Classic : 1950-1965 0
Boxster : 1997- 13
Cayman : 2005- 14
Cayenne : 2003- 6
Macan : 2014- 0
Panamera : 2009- 1
912-914-924-928-944-968 0
959 - CarreraGT - RaceCar 1
Car Parts For Sale & Wanted
Other Items For Sale & Wanted
Wheels Tyres For Sale & Wanted
Number Plates For Sale Wanted

Porsche Services
Porsche Body Shop Repair
Paint Protection & Wrapping
Porsche Classic Insurance
Porsche Classic Parts
Porsche Classic Restoration
Porsche Design Collection
Porsche Engine Gearbox Rebuild
Porsche Heritage & History
Porsche News
Porsche Picture Gallery
Win a New Porsche 911

Porsche Parts
Body Parts, Body Styling
Brakes, Clearance
Electrical, Exhausts
Engine Cooling, Engine Electrical
Engine Rebuild, Heating Cooling
Interior Incar, Lighting
Rubber Seals, Service Parts
Steering, Suspension
Transmission, Workshop Tools
Early 911, 911 - 930, 928 - 968
964 - 993, 996 - 997, Boxster
Cayman, Cayenne, Panamera

Porsche Model Range
911 [991] 2011-Current
Porsche 911 [991]
911 [997] 2004-Current
Porsche 911 [997]
911 [GT] GT1-GT2-GT3
Porsche 911 [GT]
911 [996] 1997-2005
Porsche 911 [996]
911 [993] 1993-1998
Porsche 911 [993]
911 [RS] RS-RSR
Porsche 911 [RS]
911 [964] 1989-1993
Porsche 911 [964]
911 3.2 1983-1989
Porsche 911 3.2 Carrera
911 SC 1977-1983
Porsche 911 SC
911 [Early] 1964-1977
Porsche 911 [Early]
Boxster & Cayman
Porsche Boxster & Cayman
Cayenne & Panamera
Porsche Cayenne & Panamera

911uk Site Partners

Post new topic   Reply to topic
Author Message

Joined: 05 Jun 2013
Posts: 829
Location: Berkshire

PostPosted: Wed Aug 22, 2018 4:49 pm    Post subject: Reply with quote

Extra points for another website link.
997.2 C2S PDK
997.2 C4S PDK
View user's profile Send private message

Joined: 06 Apr 2008
Posts: 1217
Location: England

2011 Porsche 991 Carrera

PostPosted: Wed Aug 22, 2018 10:08 pm    Post subject: Reply with quote

it looks a nice product, so the advice here is buy only what they can sell at car shows that you can take away on the day

as their Google Feedback is shocking

 Filesize:  252.27 KB
 Viewed:  506 Time(s)


View user's profile Send private message

Joined: 27 Jan 2012
Posts: 149
Location: Oxfordshire

PostPosted: Sat Aug 25, 2018 8:21 am    Post subject: Reply with quote

Morning everyone. My apologies for the delay in my reply, I’ve been a little busy with business, so have only just had chance to catch up here. I did wonder why all of a sudden a tracking number was given (text message received: “Parcelforce, no.....”). Shows the power of social media I guess.

Ok, to the point in question. As per my orginal post, order placed for 3 x reasonably large framed canvas prints from Beaulieu, 3rd June. After taking some time at the stand & making our decision, physically pointing at what we would like, you offered to post to assist which we were pleased about & told 2-3 weeks delivery. As I originally stated here, I didn’t think about checking online for the website/reviews etc prior to buying. Then heard nothing.

A text message received (Friday 27th July, 10.50am) following my email enquiry as to their whereabouts informed me the order would be sent out ‘early next week’, apologies for the delay. Assumed all good and was fine with that. Forward to Tuesday 7th August, my text enquiry requesting further details as to expected delivery date. Nothing heard. Following no response fri further email contact and seeing various reviews online, decided to post here to see if other had experienced the same & yes, ‘warn’ others to be aware. Then out of the blue was a text message “Mx7760....
Parcelforce”. Coincidental timing perhaps.

An order then arrived (we had considered how to transport the order home from the delivery address), but needn’t have worried, as our 3, “reasonably large, framed canvas prints” arrived in a cardboard tube, no frames. When questioned about the incorrect order, the first text reply was “We supply canvas prints ”, then “The framed prints are 30% more ”. After explaining we’d paid for framed prints, after discussing the ‘newer’ frame size that you use, you then replied “And we didn’t have the framed ones of those designs at the show ”. All texts between “”’s have been copy/pasted.

The messages went back and forth, with you explaining you’d included a couple of small canvas prints as a gesture, which although not really wanted was noted & appreciated. The final texts were asking if I received the prints I ordered as, “that’s the main thing”. You then mention shipping frames to me separately, then I should take it all to a gallery for fitting. Not really what I ordered.

I won’t apologise for posting here, I’m glad the attitude toward your business it has been brought to light here and your reply only suggests to me my posting here prompted a reply. Personally, I think the prints are excellent and if the way you treat customers (other’s reviews reinforce my point) was similar to the quality of the end product, it would a superb experience for everyone.

After waiting this long for the prints, I have no expectation of receiving any frames in the near future. I am disappointed the order I paid for has not been fulfilled, and our contract effectively broken, but for the monies involved, I’m going to deal with the canvas how I see fit and move on.

If anyone wants more details about the experience, I’m happy to discuss privately, but otherwise would rather move on.
2015 GT4
ex: 2013 Cayman S
ex: 2004 C4S
ex: 1966 912
View user's profile Send private message

Joined: 24 Sep 2018
Posts: 1

PostPosted: Mon Sep 24, 2018 12:15 pm    Post subject: Reply with quote


I'd mostly finally stopped thiking about this but the devil makes work for idle thumbs and in a spare moment at work I just Googled "Kool Canvas". I noticed there was a new hit so I joined the forum just to share my thoughts and back you up, sounds like you've had a near identical experience to me, except the roll of prints you received were at least actually the ones you ordered.
Long story short- I ordered in February, was given the runaround for months and finally after probably hours of phonecalls, chasing, some swearing I got a tracking number and a roll of canvases arrived.

I was absolutely livd when I received the roll and was told exactly the same, that the prints don't come framed, even though there's pictures all over the website of the framing operation, how nicely they're wrapped, all for exactly the same price I paid, I wasn't told this at the point of sale. To be honest it just felt like a way to get proof that he'd posted me something.

It doesn't even make sense, why would you order from a show stall that exclusively had framed canvasses only to go frame them yourself? Not to mention, why would that have taken 5 months to send to me? I can go down to tesco and have five canvasses printed and framed at the stall outside while I'm doing my shopping.

I would really love to be proven wrong and I've put far more time into chasing than the original order would ever be worth. It's just the principle of it really and even that's fading away. It really really annoys me that it seems like he's done this to a number of people and keeps being allowed back to shows to presumably do the same to others.

If you want to chat more, send me a PM I guess.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic   All times are GMT - 12 Hours
Goto page Previous  1, 2
Page 2 of 2

Jump to:  

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum
You cannot post calendar events in this forum