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Magic919
Imola


Joined: 05 Jun 2013
Posts: 829
Location: Berkshire


PostPosted: Wed Aug 22, 2018 4:49 pm    Post subject: Reply with quote

Extra points for another website link.
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Rossi911
Suzuka


Joined: 06 Apr 2008
Posts: 1217
Location: England

2011 Porsche 991 Carrera

PostPosted: Wed Aug 22, 2018 10:08 pm    Post subject: Reply with quote

it looks a nice product, so the advice here is buy only what they can sell at car shows that you can take away on the day

as their Google Feedback is shocking
https://www.google.co.uk/search?q=koolcanvasuk
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Marky72
Silverstone


Joined: 27 Jan 2012
Posts: 149
Location: Oxfordshire


PostPosted: Sat Aug 25, 2018 8:21 am    Post subject: Reply with quote

Morning everyone. My apologies for the delay in my reply, I’ve been a little busy with business, so have only just had chance to catch up here. I did wonder why all of a sudden a tracking number was given (text message received: “Parcelforce, no.....”). Shows the power of social media I guess.

Ok, to the point in question. As per my orginal post, order placed for 3 x reasonably large framed canvas prints from Beaulieu, 3rd June. After taking some time at the stand & making our decision, physically pointing at what we would like, you offered to post to assist which we were pleased about & told 2-3 weeks delivery. As I originally stated here, I didn’t think about checking online for the website/reviews etc prior to buying. Then heard nothing.

A text message received (Friday 27th July, 10.50am) following my email enquiry as to their whereabouts informed me the order would be sent out ‘early next week’, apologies for the delay. Assumed all good and was fine with that. Forward to Tuesday 7th August, my text enquiry requesting further details as to expected delivery date. Nothing heard. Following no response fri further email contact and seeing various reviews online, decided to post here to see if other had experienced the same & yes, ‘warn’ others to be aware. Then out of the blue was a text message “Mx7760....
Parcelforce”. Coincidental timing perhaps.

An order then arrived (we had considered how to transport the order home from the delivery address), but needn’t have worried, as our 3, “reasonably large, framed canvas prints” arrived in a cardboard tube, no frames. When questioned about the incorrect order, the first text reply was “We supply canvas prints ”, then “The framed prints are 30% more ”. After explaining we’d paid for framed prints, after discussing the ‘newer’ frame size that you use, you then replied “And we didn’t have the framed ones of those designs at the show ”. All texts between “”’s have been copy/pasted.

The messages went back and forth, with you explaining you’d included a couple of small canvas prints as a gesture, which although not really wanted was noted & appreciated. The final texts were asking if I received the prints I ordered as, “that’s the main thing”. You then mention shipping frames to me separately, then I should take it all to a gallery for fitting. Not really what I ordered.

I won’t apologise for posting here, I’m glad the attitude toward your business it has been brought to light here and your reply only suggests to me my posting here prompted a reply. Personally, I think the prints are excellent and if the way you treat customers (other’s reviews reinforce my point) was similar to the quality of the end product, it would a superb experience for everyone.

After waiting this long for the prints, I have no expectation of receiving any frames in the near future. I am disappointed the order I paid for has not been fulfilled, and our contract effectively broken, but for the monies involved, I’m going to deal with the canvas how I see fit and move on.

If anyone wants more details about the experience, I’m happy to discuss privately, but otherwise would rather move on.
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IWishIhadaPorsche
Newbie


Joined: 24 Sep 2018
Posts: 1



PostPosted: Mon Sep 24, 2018 12:15 pm    Post subject: Reply with quote

Hello,

I'd mostly finally stopped thiking about this but the devil makes work for idle thumbs and in a spare moment at work I just Googled "Kool Canvas". I noticed there was a new hit so I joined the forum just to share my thoughts and back you up, sounds like you've had a near identical experience to me, except the roll of prints you received were at least actually the ones you ordered.
Long story short- I ordered in February, was given the runaround for months and finally after probably hours of phonecalls, chasing, some swearing I got a tracking number and a roll of canvases arrived.

I was absolutely livd when I received the roll and was told exactly the same, that the prints don't come framed, even though there's pictures all over the website of the framing operation, how nicely they're wrapped, all for exactly the same price I paid, I wasn't told this at the point of sale. To be honest it just felt like a way to get proof that he'd posted me something.

It doesn't even make sense, why would you order from a show stall that exclusively had framed canvasses only to go frame them yourself? Not to mention, why would that have taken 5 months to send to me? I can go down to tesco and have five canvasses printed and framed at the stall outside while I'm doing my shopping.

I would really love to be proven wrong and I've put far more time into chasing than the original order would ever be worth. It's just the principle of it really and even that's fading away. It really really annoys me that it seems like he's done this to a number of people and keeps being allowed back to shows to presumably do the same to others.

If you want to chat more, send me a PM I guess.
 
  
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