Morning everyone. My apologies for the delay in my reply, I've been a little busy with business, so have only just had chance to catch up here. I did wonder why all of a sudden a tracking number was given (text message received: 'Parcelforce, no....."). Shows the power of social media I guess.
Ok, to the point in question. As per my orginal post, order placed for 3 x reasonably large framed canvas prints from Beaulieu, 3rd June. After taking some time at the stand & making our decision, physically pointing at what we would like, you offered to post to assist which we were pleased about & told 2-3 weeks delivery. As I originally stated here, I didn't think about checking online for the website/reviews etc prior to buying. Then heard nothing.
A text message received (Friday 27th July, 10.50am) following my email enquiry as to their whereabouts informed me the order would be sent out 'early next week', apologies for the delay. Assumed all good and was fine with that. Forward to Tuesday 7th August, my text enquiry requesting further details as to expected delivery date. Nothing heard. Following no response fri further email contact and seeing various reviews online, decided to post here to see if other had experienced the same & yes, 'warn' others to be aware. Then out of the blue was a text message 'Mx7760....
Parcelforce". Coincidental timing perhaps.
An order then arrived (we had considered how to transport the order home from the delivery address), but needn't have worried, as our 3, 'reasonably large, framed canvas prints" arrived in a cardboard tube, no frames. When questioned about the incorrect order, the first text reply was 'We supply canvas prints ", then 'The framed prints are 30% more ". After explaining we'd paid for framed prints, after discussing the 'newer' frame size that you use, you then replied 'And we didn't have the framed ones of those designs at the show ". All texts between '"'s have been copy/pasted.
The messages went back and forth, with you explaining you'd included a couple of small canvas prints as a gesture, which although not really wanted was noted & appreciated. The final texts were asking if I received the prints I ordered as, 'that's the main thing". You then mention shipping frames to me separately, then I should take it all to a gallery for fitting. Not really what I ordered.
I won't apologise for posting here, I'm glad the attitude toward your business it has been brought to light here and your reply only suggests to me my posting here prompted a reply. Personally, I think the prints are excellent and if the way you treat customers (other's reviews reinforce my point) was similar to the quality of the end product, it would a superb experience for everyone.
After waiting this long for the prints, I have no expectation of receiving any frames in the near future. I am disappointed the order I paid for has not been fulfilled, and our contract effectively broken, but for the monies involved, I'm going to deal with the canvas how I see fit and move on.
If anyone wants more details about the experience, I'm happy to discuss privately, but otherwise would rather move on.