MaxA
Magny-Cours
- Joined
- 11 Oct 2015
- Messages
- 2,707
I just read the "FGP thread", what a way to make a bad situation worse.
I was inspired to set out a couple of my own shitty experiences; but here's the rub. They were both from main dealers. Now they're just stories, but they're worth sharing, just for fun.
First ***** ***** Up.
On a Monday morning, as arranged, I dropped off the car for some body work. I was told that it would take three days, and they would call when ready. On the Friday morning, not having heard, I called to ask for an update. They didn't know but agreed to call back.
Someone called back mid- afternoon to say that now the car was ready, but I'd need to get round sharpish as it was nearly closing time. I whizzed round in a taxi, ran in, settled up and grabbed the keys. On heading back out to the parking, I could see the car sitting oddly.
It turned out to have a flat tyre. Not just a low pressure, bulging tyre flat, but a flat as a pancake, sitting on the ***** rim flat.
As I turned around, and headed back to the office, I could see the ***** ***** running out the back door ... and I wasn't fast enough. Not getting any joy from the miserable cow at the payments desk – she was too ***** slow – I was told there was no one else to help. She certainly couldn't.
I had no alternative but to change the wheel myself. On a Friday night, in a rainy car park.
I still remember it was a nice Bridgestone Potenza RE050a.
The following Monday, I called and they said that 'it wasn't their fault, the car had come in that way'. That wasn't true, as I would have noticed the ***** grinding noise.... and even if it was flat, they should have sorted it.
At the end of the year, I used a break clause and handed it back to the lease company with some fruity feedback. I'm still angry with the dealer, and I'm only slightly pleased to note that they went out of business, and lost their franchises. I don't wonder why...
Second ***** *****
This one is less funny, but probably more dishonest. I ordered a new car for delivery back to back with the previous lease car (we had such a generous car scheme at the time... now I just buy outright). After spending hours specifying the car properly, getting the colour right, and then getting the internal approvals sorted, I'd ordered the car and arranged the handover with the lease company.
Just days later, the dealer called to say that unfortunately the delivery was going to be pushed back, as they had a problem with the colour or some such. Three months, ish. Hmmm. They said, there's no harm done, as you can always get a comparable temporary car from your lease company.
Not being convinced, I called the lease company and they said, well, yes, we can get you a car on that delivery date from old stock, but we'll only have a four year old Nissan Primera 1.6 estate for you. I was flabbergasted: I hadn't ordered a ***** Nissan Piece Of Shitty Crap. At the full monthly rental?
No harm done? This was a bit of a double whammy. I called the salesman, who couldn't convince me that he hadn't lied through his ***** teeth, and cancelled the order on the basis that I didn't appreciate the bait-and-switch. I bought something else from a firm who could deliver.
Unfortunately, this firm is still in business, but I haven't bought anything from any of their franchises.
I was inspired to set out a couple of my own shitty experiences; but here's the rub. They were both from main dealers. Now they're just stories, but they're worth sharing, just for fun.
First ***** ***** Up.
On a Monday morning, as arranged, I dropped off the car for some body work. I was told that it would take three days, and they would call when ready. On the Friday morning, not having heard, I called to ask for an update. They didn't know but agreed to call back.
Someone called back mid- afternoon to say that now the car was ready, but I'd need to get round sharpish as it was nearly closing time. I whizzed round in a taxi, ran in, settled up and grabbed the keys. On heading back out to the parking, I could see the car sitting oddly.
It turned out to have a flat tyre. Not just a low pressure, bulging tyre flat, but a flat as a pancake, sitting on the ***** rim flat.
As I turned around, and headed back to the office, I could see the ***** ***** running out the back door ... and I wasn't fast enough. Not getting any joy from the miserable cow at the payments desk – she was too ***** slow – I was told there was no one else to help. She certainly couldn't.
I had no alternative but to change the wheel myself. On a Friday night, in a rainy car park.
I still remember it was a nice Bridgestone Potenza RE050a.
The following Monday, I called and they said that 'it wasn't their fault, the car had come in that way'. That wasn't true, as I would have noticed the ***** grinding noise.... and even if it was flat, they should have sorted it.
At the end of the year, I used a break clause and handed it back to the lease company with some fruity feedback. I'm still angry with the dealer, and I'm only slightly pleased to note that they went out of business, and lost their franchises. I don't wonder why...
Second ***** *****
This one is less funny, but probably more dishonest. I ordered a new car for delivery back to back with the previous lease car (we had such a generous car scheme at the time... now I just buy outright). After spending hours specifying the car properly, getting the colour right, and then getting the internal approvals sorted, I'd ordered the car and arranged the handover with the lease company.
Just days later, the dealer called to say that unfortunately the delivery was going to be pushed back, as they had a problem with the colour or some such. Three months, ish. Hmmm. They said, there's no harm done, as you can always get a comparable temporary car from your lease company.
Not being convinced, I called the lease company and they said, well, yes, we can get you a car on that delivery date from old stock, but we'll only have a four year old Nissan Primera 1.6 estate for you. I was flabbergasted: I hadn't ordered a ***** Nissan Piece Of Shitty Crap. At the full monthly rental?
No harm done? This was a bit of a double whammy. I called the salesman, who couldn't convince me that he hadn't lied through his ***** teeth, and cancelled the order on the basis that I didn't appreciate the bait-and-switch. I bought something else from a firm who could deliver.
Unfortunately, this firm is still in business, but I haven't bought anything from any of their franchises.