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Bluecat2015
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Joined: 05 Aug 2015
Posts: 33



PostPosted: Thu Jan 04, 2018 3:08 pm    Post subject: Porsche Goodwill gesture??? Reply with quote

Thought i would put this up to see if anyone else had any dealings with Porsche GB.

I own a 2008 Boxster S recently I noticed that on the offside rear light lens (being the all red version) that the silvering was starting to come off inside the lens on the horizontal surface near the top right of the lens. Looking at the other lens this appears to be starting to do the same.

Due to the age of the car and low mileage (30,000) I wrote to Porsche GB. They have come back stating that this is not a regular occurence and is likely to have been caused by an outside influence?

Both the lens are in perfect working condition, no cracks or damage no leaks and where they are sited in the rear boot make it impossible for them to be damaged by something in the boot etc. Regarding a goodwill gesture they have stated that as the car was purchased outside the Porsche centre network, and not having a full Porsche service history, the vehicle has no warranty and this is not a known manufacturing defect they have declined to help.

The car has been serviced every 2 years twice by main dealers most recently by Porsche Sheffield and twice by Porschtek. I was under the impression that manufacturers cannot swerve their responsibilities since the recent European directive on warranty and specialist service history. I have owned several porsches over the last 10 years and numerous other cars, and have never had this kind of problem with the rear lights.

Clearly as both lights are showing this fault this is not caused by an outside influence. I am considering a claim under merchantable quality as surely rear light lens should last more than 9 years particularly from such a brand as Porsche.

Has anyone else had similar problems and can Porsche just rule out any goodwill gesture if not all the services are by them, bearing in mind the last one was. Any helpful advice much appreciated
 
  
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Phil 997
Brands Hatch
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Joined: 05 Dec 2015
Posts: 13450
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Thu Jan 04, 2018 3:17 pm    Post subject: Reply with quote

That sounds similar situation to the 997.2 rear lights that fog up as the LEDs dont give off enough heat to stop moisture from forming , clearly a manfacturing/design fault ,but they are reluctant to assist unless you have a Porsche warranty. nooo nooo
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Zingari
Donnington
Donnington


Joined: 25 Oct 2009
Posts: 12374
Location: Cheshire

1993 Porsche 964 Anniversary

PostPosted: Thu Jan 04, 2018 3:18 pm    Post subject: Reply with quote

I think you'll struggle on this one chum given the age of the car irrespective of mileage.

You 'might' have got a goodwill gesture if you had OPC warranty on it and likely they might have sorted it without admitting liability. If they won't cough up to borescore (apart from if in warranty) you'll have no chance.

How much are replacement parts on the 'bay Dont know
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mikeluke
Suzuka


Joined: 03 Jun 2014
Posts: 1177
Location: Hampshire


PostPosted: Thu Jan 04, 2018 3:23 pm    Post subject: Reply with quote

I'd say "no chance' - car is coming up to 10 years old and Porsche are not noted for their generosity in terms of customer goodwill....
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GARY S
Silverstone


Joined: 06 Aug 2016
Posts: 133



PostPosted: Thu Jan 04, 2018 3:27 pm    Post subject: Reply with quote

"surely rear light lens should last more than 9 years particularly from such a brand as Porsche". If you are an avid viewer of this forum you should know by now that post 1997, "build quality" and "cutting edge design & engineering" are no longer in the Porsche vocabulary. Once you have parted with your hard earned cash for one of their products the company are no longer interested if something goes wrong no matter how serious.
 
  
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Bluecat2015
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Joined: 05 Aug 2015
Posts: 33



PostPosted: Thu Jan 04, 2018 4:00 pm    Post subject: Reply with quote

New rear lens are about £200 each, not something that should need to be replaced every 9 years though
 
  
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T8
General
General


Joined: 29 Jun 2010
Posts: 14158
Location: Kent


PostPosted: Thu Jan 04, 2018 4:16 pm    Post subject: Reply with quote

If you were the first owner of the car and/or it had full OPC history I'm pretty sure that Porsche would have made some sort of goodwill gesture.

Regarding the 'not of merchantable quality' thing, would the car pass an MOT? If so, I'm not sure that cosmetic deterioration would give you grounds for a claim after 9 years. In any case I would have thought your claim would have to be made against the person who sold the car to you.

On a separate note regarding 'warranty'. The European legislation you refer to means that the original new car warranty would not be invalidated if the car had been serviced (subject to guidelines) outside of Porsche BUT any subsequent warranty/policy would not be covered by it.
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wasz
Indianapolis


Joined: 28 Dec 2012
Posts: 2499


1999 Porsche 996 Carrera 2

PostPosted: Thu Jan 04, 2018 4:26 pm    Post subject: Reply with quote

Really?

You expect them to replace parts FOC on a ten year old used car?

PC
 
  
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Zingari
Donnington
Donnington


Joined: 25 Oct 2009
Posts: 12374
Location: Cheshire

1993 Porsche 964 Anniversary

PostPosted: Thu Jan 04, 2018 4:35 pm    Post subject: Reply with quote

Bluecat2015 wrote:
New rear lens are about £200 each, not something that should need to be replaced every 9 years though


On eBay you can get a new pair for less than £200 Dont know
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Bluecat2015
Newbie


Joined: 05 Aug 2015
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PostPosted: Thu Jan 04, 2018 4:53 pm    Post subject: Reply with quote

where on ebay the only ones I can find are £192 each,
 
  
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Bluecat2015
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Joined: 05 Aug 2015
Posts: 33



PostPosted: Thu Jan 04, 2018 4:54 pm    Post subject: Reply with quote

wasz wrote:
Really?

You expect them to replace parts FOC on a ten year old used car?

PC


How many 9 year old cars have this problem? very few, was looking for a contribution not replacement.
 
  
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deMort
Shanghai


Joined: 21 Mar 2015
Posts: 4766
Location: Brighton


PostPosted: Thu Jan 04, 2018 8:45 pm    Post subject: Reply with quote

I cant say that i have seen this before although a picture would help .

I would agree that you probably have a manufacturing defect but at 10 years its hard to argue that point.

I can say that if Porsche did give some good will (they tend to do this to keep owners in the Porsche network ) that it would be in the region of 20 % of parts .. possibly labour as well but i would expect parts only .

If you bought the units and fitted them yourself , which is pretty easy , then you would have already saved that amount .

If you had a warrenty and this was your only claim then i expect the cost of the warrenty would far outway the warrenty replacement .
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jonttt
Shanghai


Joined: 20 Aug 2012
Posts: 4768
Location: Liverpool


PostPosted: Thu Jan 04, 2018 10:31 pm    Post subject: Reply with quote

Not a fight your are likely to win / is worth the energy on IMHO.

Just get some second hand units and fit them yourself, its a nearly 10 year old car, things will fail and won’t be covered by a warranty Thumb
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jimmy p
Nürburgring


Joined: 01 Jan 2011
Posts: 420
Location: Notts / Derbys


PostPosted: Sat Jan 06, 2018 1:19 am    Post subject: Reply with quote

This happens on the all red lenses fitted on sport models 07-08.
It is a known problem.

Wasting your time with porsche though imo on this one
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nigel99
Suzuka


Joined: 16 Jul 2015
Posts: 1217
Location: Berkshire

2009 Porsche 997 Carrera 2S

PostPosted: Sat Jan 06, 2018 11:11 am    Post subject: Reply with quote

Phil 997 wrote:
That sounds similar situation to the 997.2 rear lights that fog up as the LEDs dont give off enough heat to stop moisture from forming , clearly a manfacturing/design fault ,but they are reluctant to assist unless you have a Porsche warranty. nooo nooo


Easy fix for this one, courtesy of Monster, just need to remove the two small grey stickers from the housing and problem solved.
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