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EGTE
Nürburgring


Joined: 06 Jul 2015
Posts: 473



PostPosted: Mon Sep 25, 2017 9:12 am    Post subject: Reply with quote

Do let us know the registration if it's turned into a lemon - so we can avoid Smile
 
  
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wasz
Kyalami


Joined: 28 Dec 2012
Posts: 1751


1999 Porsche 996 Carrera 2

PostPosted: Mon Sep 25, 2017 1:18 pm    Post subject: Reply with quote

I would also try to get a refund.

Theres plenty of cars out there.

Having said that, these are old cars and anything could go pop at any time. By law I think you have to give them one chance to fix it.

But that might drag out a long time if it needs more than an oil cooler.

So push for a refund now.
 
  
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westcoastclassic
Trainee


Joined: 12 Jun 2017
Posts: 96
Location: Bonny Scotland


PostPosted: Mon Sep 25, 2017 3:26 pm    Post subject: Reply with quote

wasz wrote:
I would also try to get a refund.

Theres plenty of cars out there.

Having said that, these are old cars and anything could go pop at any time. By law I think you have to give them one chance to fix it.

But that might drag out a long time if it needs more than an oil cooler.

So push for a refund now.


By law you have 30 days to reject it, it used to be 14 days.
Outwith this period they have 2 options, remedy repair or provide a replacement its as simple as that. Only issue is that they have the right to repair, not you taking it elsewhere. This can be sticky as they can keep it for 30 days to run out losing your right to reject. Refund please, as other users have stated there is a large choice of cars to choose from and good advice to get a PPI done on any car these days, especially a 15 to 320 year old Porsche.
I hope it all goes smoothly for you
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
Posts: 3398



PostPosted: Mon Sep 25, 2017 11:32 pm    Post subject: Reply with quote

Given the timing (2.5hrs) after buying it, I"d just demand a refund (check legally you can do it), put it in writing and move on to look for another car.

The dealer can sort out the issue and find another buyer. Argue your experience with this 'lemon' has tainted your experience for this car and you don't want it back.

If need be, consider getting a lawyer to check your draft letter demanding a refund and allow him to edit it to put you in the strongest position to force a refund. Of course the letter must be sent recorded and signed for delivery.
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sjmsmart
Newbie


Joined: 24 Sep 2017
Posts: 12



PostPosted: Mon Sep 25, 2017 11:37 pm    Post subject: Reply with quote

Thanks for all the advice received.
 
  
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C4-STORM
Silverstone


Joined: 29 Aug 2017
Posts: 139
Location: Hampshire

2004 Porsche 996 Carrera 4S

PostPosted: Thu Sep 28, 2017 10:31 pm    Post subject: Reply with quote

How have you got on with this?!

In the case of faulty at time of supply, the burden of proof lies entirely with dealer for the first 6 months and ultimately you can lodge a County Court Money Claim - with the photographic evidence you have and the breakdown recovery there is no argument to say otherwise.

If you get messed around with a refund set up a Money Claims online account and draught an N1 Claim Form online. Don't submit it but print it off and post it to them recorded delivery with a covering letter giving them an opportunity now to reimburse you financially; otherwise you will file the claim.

Unfortunately (if you are one!) the Courts generally don't side with the Motor Trade. Traders are often held to account and there are lots of 'Cowboys' out there.

The dealer will have to respond with a defence if you end up going this route and ultimately they would need to attend the County Court.

I am just giving you this info as, whilst it is not in the slightest an ideal scenario - you need to know where you stand and maintain a calm and confident demeanour.

Assuming your 996 cost £10k+ the N1 paper fee is 5% of the claim amount.

Give them a chance first though! For the sake of all parties.. Judge

Good luck mate.
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sjmsmart
Newbie


Joined: 24 Sep 2017
Posts: 12



PostPosted: Fri Sep 29, 2017 12:29 pm    Post subject: Reply with quote

I have had reasonably good news, the garage have found that the o-rings have failed on the oil cooler, they are fitting new o-rings, flushing the system, and running more tests on Monday to make sure no other issues.
 
  
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Demort
Paul Ricard


Joined: 21 Mar 2015
Posts: 3343
Location: Sussex


PostPosted: Fri Sep 29, 2017 3:47 pm    Post subject: Reply with quote

sjmsmart wrote:
I have had reasonably good news, the garage have found that the o-rings have failed on the oil cooler, they are fitting new o-rings, flushing the system, and running more tests on Monday to make sure no other issues.


Im a little sceptical about it being the O rings as they stop the fluids leaking out , but ill wait and see Smile
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sjmsmart
Newbie


Joined: 24 Sep 2017
Posts: 12



PostPosted: Fri Sep 29, 2017 3:53 pm    Post subject: Reply with quote

Thanks, I will be insisting that it is thoroughly tested etc and will be giving it a good run before I decide anything in terms of accepting it back.
 
  
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
Posts: 3398



PostPosted: Fri Sep 29, 2017 4:21 pm    Post subject: Reply with quote

Hmmm.........
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ragpicker
Paul Ricard


Joined: 14 Apr 2013
Posts: 3092
Location: North East England


PostPosted: Fri Sep 29, 2017 7:14 pm    Post subject: Reply with quote

cheshire911 wrote:
Hmmm.........


Exactly.

Lets hope they're just saying its the o-rings for ease of explanation and they are actually going to replace the cooler etc and do the job properly...
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westcoastclassic
Trainee


Joined: 12 Jun 2017
Posts: 96
Location: Bonny Scotland


PostPosted: Fri Sep 29, 2017 9:42 pm    Post subject: Reply with quote

sjmsmart wrote:
I have had reasonably good news, the garage have found that the o-rings have failed on the oil cooler, they are fitting new o-rings, flushing the system, and running more tests on Monday to make sure no other issues.



I would take this with a pinch of salt, let them fix it and pay for a PPI before you even collect it, slightest sniff of a cover up and demand money back.
I feel for you, what a horrible scenario, keep us all updated, 50 heads are better than one
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infrasilver
Fast & Furious
Fast & Furious


Joined: 04 Oct 2010
Posts: 7072
Location: East Midlands

2001 Porsche 996 Targa

PostPosted: Sat Sep 30, 2017 12:08 am    Post subject: Reply with quote

ragpicker wrote:
Lets hope they're just saying its the o-rings for ease of explanation and they are actually going to replace the cooler etc and do the job properly...


This is what I suspect too.
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bakerboy4s
Silverstone


Joined: 06 Jun 2015
Posts: 125
Location: Staffordshire


PostPosted: Thu Oct 05, 2017 7:47 pm    Post subject: Reply with quote

Any progress on this, did you get it sorted to your satisfaction?
 
  
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Panda996
Newbie


Joined: 19 Aug 2016
Posts: 39
Location: Surrey


PostPosted: Sat Oct 07, 2017 1:16 pm    Post subject: Reply with quote

Daniel wrote:
Welcome to 911uk

It looks to be either the cap (old caps are know to leak) or it will be the expansion bottle.

Cap -£20
Expansion bottle -£120-250 (depending on part number)

I would change both, if the bottle looks yellow in colour it's well past its best and they are known to crack and leak. You can fit the bottle yourself but it's a fiddly job and will take around 2-3 hours.

Let us know how you get on..

Dan

(Make sure you buy an OEM bottle)
[/quote]

A Massive thanks for this piece of wisdom.
My 2002 Targa decided to dump 1.5l of coolant in the MOT station on Wednesday. I had a major panic, thinking the worse, but after a quick search on here and seeing the cap was a known issue, decided to buy one for £20 (overnight free delivery from 9apart)
Just finished cleaning it all up, refilled, fitted new cap and tested. All now back to nicely sitting just under 80 on the temp gauge with no leaks... Happy boy again!!
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