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EGTE
Montreal


Joined: 06 Jul 2015
Posts: 516



PostPosted: Mon Sep 25, 2017 8:12 am    Post subject: Reply with quote

Do let us know the registration if it's turned into a lemon - so we can avoid Smile
 
  
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wasz
Kyalami


Joined: 28 Dec 2012
Posts: 1884


1999 Porsche 996 Carrera 2

PostPosted: Mon Sep 25, 2017 12:18 pm    Post subject: Reply with quote

I would also try to get a refund.

Theres plenty of cars out there.

Having said that, these are old cars and anything could go pop at any time. By law I think you have to give them one chance to fix it.

But that might drag out a long time if it needs more than an oil cooler.

So push for a refund now.
 
  
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westcoastclassic
Trainee


Joined: 12 Jun 2017
Posts: 96
Location: Bonny Scotland


PostPosted: Mon Sep 25, 2017 2:26 pm    Post subject: Reply with quote

wasz wrote:
I would also try to get a refund.

Theres plenty of cars out there.

Having said that, these are old cars and anything could go pop at any time. By law I think you have to give them one chance to fix it.

But that might drag out a long time if it needs more than an oil cooler.

So push for a refund now.


By law you have 30 days to reject it, it used to be 14 days.
Outwith this period they have 2 options, remedy repair or provide a replacement its as simple as that. Only issue is that they have the right to repair, not you taking it elsewhere. This can be sticky as they can keep it for 30 days to run out losing your right to reject. Refund please, as other users have stated there is a large choice of cars to choose from and good advice to get a PPI done on any car these days, especially a 15 to 320 year old Porsche.
I hope it all goes smoothly for you
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
Posts: 3478



PostPosted: Mon Sep 25, 2017 10:32 pm    Post subject: Reply with quote

Given the timing (2.5hrs) after buying it, I"d just demand a refund (check legally you can do it), put it in writing and move on to look for another car.

The dealer can sort out the issue and find another buyer. Argue your experience with this 'lemon' has tainted your experience for this car and you don't want it back.

If need be, consider getting a lawyer to check your draft letter demanding a refund and allow him to edit it to put you in the strongest position to force a refund. Of course the letter must be sent recorded and signed for delivery.
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sjmsmart
Newbie


Joined: 23 Sep 2017
Posts: 13



PostPosted: Mon Sep 25, 2017 10:37 pm    Post subject: Reply with quote

Thanks for all the advice received.
 
  
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C4-STORM
Monza


Joined: 29 Aug 2017
Posts: 219
Location: Hampshire

2004 Porsche 996 Carrera 4S

PostPosted: Thu Sep 28, 2017 9:31 pm    Post subject: Reply with quote

How have you got on with this?!

In the case of faulty at time of supply, the burden of proof lies entirely with dealer for the first 6 months and ultimately you can lodge a County Court Money Claim - with the photographic evidence you have and the breakdown recovery there is no argument to say otherwise.

If you get messed around with a refund set up a Money Claims online account and draught an N1 Claim Form online. Don't submit it but print it off and post it to them recorded delivery with a covering letter giving them an opportunity now to reimburse you financially; otherwise you will file the claim.

Unfortunately (if you are one!) the Courts generally don't side with the Motor Trade. Traders are often held to account and there are lots of 'Cowboys' out there.

The dealer will have to respond with a defence if you end up going this route and ultimately they would need to attend the County Court.

I am just giving you this info as, whilst it is not in the slightest an ideal scenario - you need to know where you stand and maintain a calm and confident demeanour.

Assuming your 996 cost £10k+ the N1 paper fee is 5% of the claim amount.

Give them a chance first though! For the sake of all parties.. Judge

Good luck mate.
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sjmsmart
Newbie


Joined: 23 Sep 2017
Posts: 13



PostPosted: Fri Sep 29, 2017 11:29 am    Post subject: Reply with quote

I have had reasonably good news, the garage have found that the o-rings have failed on the oil cooler, they are fitting new o-rings, flushing the system, and running more tests on Monday to make sure no other issues.
 
  
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Demort
Estoril


Joined: 21 Mar 2015
Posts: 3502
Location: Sussex


PostPosted: Fri Sep 29, 2017 2:47 pm    Post subject: Reply with quote

sjmsmart wrote:
I have had reasonably good news, the garage have found that the o-rings have failed on the oil cooler, they are fitting new o-rings, flushing the system, and running more tests on Monday to make sure no other issues.


Im a little sceptical about it being the O rings as they stop the fluids leaking out , but ill wait and see Smile
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sjmsmart
Newbie


Joined: 23 Sep 2017
Posts: 13



PostPosted: Fri Sep 29, 2017 2:53 pm    Post subject: Reply with quote

Thanks, I will be insisting that it is thoroughly tested etc and will be giving it a good run before I decide anything in terms of accepting it back.
 
  
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cheshire911
Paul Ricard


Joined: 10 Jun 2012
Posts: 3478



PostPosted: Fri Sep 29, 2017 3:21 pm    Post subject: Reply with quote

Hmmm.........
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ragpicker
Paul Ricard


Joined: 14 Apr 2013
Posts: 3149
Location: North East England


PostPosted: Fri Sep 29, 2017 6:14 pm    Post subject: Reply with quote

cheshire911 wrote:
Hmmm.........


Exactly.

Lets hope they're just saying its the o-rings for ease of explanation and they are actually going to replace the cooler etc and do the job properly...
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westcoastclassic
Trainee


Joined: 12 Jun 2017
Posts: 96
Location: Bonny Scotland


PostPosted: Fri Sep 29, 2017 8:42 pm    Post subject: Reply with quote

sjmsmart wrote:
I have had reasonably good news, the garage have found that the o-rings have failed on the oil cooler, they are fitting new o-rings, flushing the system, and running more tests on Monday to make sure no other issues.



I would take this with a pinch of salt, let them fix it and pay for a PPI before you even collect it, slightest sniff of a cover up and demand money back.
I feel for you, what a horrible scenario, keep us all updated, 50 heads are better than one
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infrasilver
Fast & Furious
Fast & Furious


Joined: 04 Oct 2010
Posts: 7188
Location: East Midlands

2001 Porsche 996 Targa

PostPosted: Fri Sep 29, 2017 11:08 pm    Post subject: Reply with quote

ragpicker wrote:
Lets hope they're just saying its the o-rings for ease of explanation and they are actually going to replace the cooler etc and do the job properly...


This is what I suspect too.
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bakerboy4s
Silverstone


Joined: 06 Jun 2015
Posts: 138
Location: Staffordshire


PostPosted: Thu Oct 05, 2017 6:47 pm    Post subject: Reply with quote

Any progress on this, did you get it sorted to your satisfaction?
 
  
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Panda996
Newbie


Joined: 19 Aug 2016
Posts: 40
Location: Surrey


PostPosted: Sat Oct 07, 2017 12:16 pm    Post subject: Reply with quote

Daniel wrote:
Welcome to 911uk

It looks to be either the cap (old caps are know to leak) or it will be the expansion bottle.

Cap -£20
Expansion bottle -£120-250 (depending on part number)

I would change both, if the bottle looks yellow in colour it's well past its best and they are known to crack and leak. You can fit the bottle yourself but it's a fiddly job and will take around 2-3 hours.

Let us know how you get on..

Dan

(Make sure you buy an OEM bottle)
[/quote]

A Massive thanks for this piece of wisdom.
My 2002 Targa decided to dump 1.5l of coolant in the MOT station on Wednesday. I had a major panic, thinking the worse, but after a quick search on here and seeing the cap was a known issue, decided to buy one for £20 (overnight free delivery from 9apart)
Just finished cleaning it all up, refilled, fitted new cap and tested. All now back to nicely sitting just under 80 on the temp gauge with no leaks... Happy boy again!!
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sjmsmart
Newbie


Joined: 23 Sep 2017
Posts: 13



PostPosted: Sun Nov 12, 2017 5:43 pm    Post subject: Reply with quote

Just to update you all (a bit late).

Just shy of 4 weeks from the purchase date the dealer conceded defeat with the repair and offered me a refund.

The same day after driving back from getting my refund I found a mint 2001 manual non-sunroof 996 911 from a local specialist.

Had to chop in my e46 330i m sport touring and £500. It was worth it, the car has had £10k spent on it in the last 6 years (previously owned by someone who could more than afford to look after it).

Recent works include new RMS, clutch and flywheel, new rads, condensers, Back box and tail pipes, alternator, brakes, pads, tyres, amongst other things, the ims was also checked and found to be sound when RMS done.

Thanks again for all the help.
 



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FRZ 911
Hockenheim


Joined: 19 Jun 2015
Posts: 688
Location: East Africa/Northern Ireland

2007 Porsche 997 Carrera 4S

PostPosted: Sun Nov 12, 2017 6:12 pm    Post subject: Reply with quote

Good result. thumbsup Every dark cloud has a silver lining etc etc. Anyway, health to enjoy. Thumb
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C4-STORM
Monza


Joined: 29 Aug 2017
Posts: 219
Location: Hampshire

2004 Porsche 996 Carrera 4S

PostPosted: Sun Nov 12, 2017 11:14 pm    Post subject: Reply with quote

Thumb Great to hear, well done - nerve racking times. Even with consumer legislation on your side an issue like this can turn pretty bad. Hope your new ride makes up for any sleepless nights!
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EGTE
Montreal


Joined: 06 Jul 2015
Posts: 516



PostPosted: Mon Nov 13, 2017 9:02 am    Post subject: Reply with quote

Don't forget to publish the reg. of the lemon car Thumb
 
  
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bakerboy4s
Silverstone


Joined: 06 Jun 2015
Posts: 138
Location: Staffordshire


PostPosted: Mon Nov 13, 2017 10:06 pm    Post subject: Reply with quote

thumbsup great result, how many sleepless nights did you have waiting for the good news?
I suppose 'fair play' to the dealer for making the right decision!
 
  
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