NineExcellence
Albert Park
- Joined
- 21 Sep 2009
- Messages
- 1,588
116618LN said:LOL this is literally a 1 hour job including taking it on and off a lift...
So many garages literally take the p***.
It is realistically buddy 2 hours in the UK ( 0.5 for engine mounts but gearbox mount can be a PITA) - the problem is the corrosion.
When you next chat with Todd ask him when he and Cynthia came over for a month how shocked they were at state of engines etc in UK - they just could not believe it. Mind you engines I have received from ME have been covered with sand on the other hand :grin:
OP, the best method of customer retention is when the customer turns up and the bill was less because it took less time. Unless they had two guys working on it etc then should have been charged time taken.
Ken