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Paintwork - poor respray

Bosco

Active member
Joined
7 Sep 2014
Messages
30
Hi, I'm looking for some advice.

I've recently had some work done at an OPC with regard to a respray of the bonnet.

Unfortunately, I can see swirl marks on the bonnet, these are visible in the garage under their lights in the workshop and in sunlight.

I took it back to the OPC and their paint shop have tried to polish them out, yet I can still see them. The OPC are now going to speak to the paint shop again.

The cost of the respray was not insignificant and I did not expect swirl marks. The car was detailed late 2016, so I know what good paintwork should look like.

What can I expect from the OPC to offer to resolve?

Should I insist on a specialist detailer carrying out a detail on the affected areas?

Any advice appreciated, thanks for reading.
 
Opc or otherwise I would expect them to resolve the matter to your satisfaction. If that means another respray then so be it.
Given it is opc and I imagine you paid for that privilege I would accept nothing less than total satisfaction.
 
Bosco said:
What can I expect from the OPC to offer to resolve?

Personally I'd say no swirl marks.

IMHO quality of car paint work these days has nose dived. GFs Golf rolled off the production line with something I'd expect from Stevie Wonder with a spray can :nooo:
 
I would expect the car to be returned with pristine paint. If the OPC (or their sub-contracted body shop) cannot meet that standard then they should pay for someone to do it who has the ability to polish paint.

I would be pushing for them to pay for a professional detailer to do it, especially as they have already had a chance to put it right themselves and failed. If it is just a case of swirl marks I would expect it to be an easy job for a pro - no need to be looking at another respray unless they've taken off most of the clear coat with their last botched attempt at polishing.

Judging by the swirl marks on all of the new cars in my local OPC's showroom I think their standards for paint are pretty low. I wouldn't let them anywhere near my paint and used to insist that they left my car unwashed whenever they had it. :nooo:
 
Hi OP I would expect a first class job OPC or any other body shop ,I made BMW Doncaster send a low loader all the way down to Gatwick collect my M5 take it back to Doncaster and get rid of the swirl marks I then return by train at Stratstones cost to inspect it before I would accept back ,be firm with them is my advice
good luck :thumb:
 
[quote="madge" Judging by the swirl marks on all of the new cars in my local OPC's showroom I think their standards for paint are pretty low. I wouldn't let them anywhere near my paint and used to insist that they left my car unwashed whenever they had it. :nooo:[/quote]

That's because they employ a bloke to walk around with a bucket of water and a rag to "clean" the cars.
 
it drives you nuts what you get for paying big money, they will pass you around for a bit until you get bored.
 
Did you book through the OPC? Did the job go to a Porsche-approved bodyshop?

If so, and detailing it hasn't removed the swirls and you remain unhappy, a Porsche-approved bodyshop will do the job again if their inspection reveals poor preparation or poor technique in their hands.

That's why you pay more, bit you have to be happy and if their inspection confirms these points, they will do it again at no cost to you.
I should add that a Porsche approved bodyshop may very likely have taken photos of the job and any other panels worked on, as well as paint thickness readings because they give a lifetime warranty in their work (subject to a free annual inspection at ANY Porsche-approved bodyshop.

With anyone else, you'd arguing the toss for ages about getting it corrected free of charge if they had poor prep and/or poor technique.
 
As others have said, you should expect top quality work from the OPC.

If you're not happy, then make it well known to them. Their reputation means more to them than the extra time/money spent on fixing your problem, so that will play in your favour.

If worse comes to worse, you can try and agree for them to refund you the money you've paid and take that elsewhere.
 
cheshire911 said:
Did you book through the OPC? Did the job go to a Porsche-approved bodyshop?

If so, and detailing it hasn't removed the swirls and you remain unhappy, a Porsche-approved bodyshop will do the job again if their inspection reveals poor preparation or poor technique in their hands.

That's why you pay more, bit you have to be happy and if their inspection confirms these points, they will do it again at no cost to you.
I should add that a Porsche approved bodyshop may very likely have taken photos of the job and any other panels worked on, as well as paint thickness readings because they give a lifetime warranty in their work (subject to a free annual inspection at ANY Porsche-approved bodyshop.

With anyone else, you'd arguing the toss for ages about getting it corrected free of charge if they had poor prep and/or poor technique.

Guys, thanks for your responses.

The work was done though an OPC. The body shop is one they use regularly, it was mentioned they use them for prepping their cars for sale and the work comes with a year's warranty and that they had always been happy with their work.

Whether it is a 'Porsche approved body shop', I am now not 100% sure, any way of finding out?

I assume that it is, but I may be wrong. I had the bonnet, nose and a rear wheel arch attended to.

The Service Manager is to look at the work on Monday.

I expected no swirl marks, given the cost and it is a an OPC that I am dealing with.

Thank you all for your feedback so far, any further advice appreciated.

Monday will be interesting.
 
As cheshire911 said the work is under warranty. You can also opt to take it to any Porsche approved painter to have the work done. If you have worked carried out through the OPC it's approved.

This is one of the reasons I used Road & Race as they are Porsche approved. And even if you go direct that warranty still applies.

Get it sorted to your satisfaction. I'm sure they will do it but if you are still unhappy take it higher until you get it sorted.
 
I had mine done at Road and Race Restorations (the only Porsche-approved bodyshop un the North West). Very high standard of work, totally reassured at every stage and final collection was an inspection with the Bodyshop Manager and John Bradshaw (the owner). Very good. I'm due an annual inspection this summer to maintain the life-long warranty.

Had a full machine polish done by them in-house as well ad front respray for stone chips including a full back-to-metal bonnet respray - as they recommended. Very good outfit. Completely painless and a brand new Nerc A class courtesy car whilst mine was in their hands.

They also do detailing, allow wheel refurbs and leather conditioning.
I'll be using them for refurb wheels if I ever have mine re-done.
 
I would be expecting it to be redone correctly by their most experienced sprayer nothing less :thumb:
 
At a Porsche-approved bodyshop, it will be corrected - be it a machine polish with finish by SwissVax or having to do the job again.

The bodyshop and the OPC will have a 'warranty' person who will handle the matter and propose the resolution. There won't be anything along the lines of "its 15 years old, you'll never get it looking like it left the factory" or "what do you expect? That's the best match you can expect when the rest if the paint is 15 years old!"

The warranty is the safeguard with Porsche-approved.
 
Did they remove the bonnet for painting? If so was the paint oven baked after? Important because if not, the paint shouldn't be touched, and definitely not waxed for a good couple of weeks, longer in this cold weather.

Paintwork on new cars is baked in an oven at a high temperature, something you can't do when the car is fitted out with interior, plastics etc. When a panel or even a car is repainted then all they can do is put infra red lamps on to help the paint flash off. The paint will take several weeks to fully cure during which time is shouldn't be polished or waxed. Sounds to me that they didn't get a great finish out of the gun and have flatted and polished too early!
 

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