Welcome to 911UK
The only place for Porsche, 911uk is the definitive enthusiast and resource site for the Porsche 911.
Registration is fast, simple and absolutely free, so join up today for full access to the site and benefit from latest member offers.

Porsche Classifieds
Sell Your Porsche on 911uk
Create a Free Classified Advert
Search Ads
Classified Adverts FAQ
Trade Classified Information
Buyer & Seller Fraud Protection
Consumer Rights Act
Pre Purchase Inspection (PPI)
Porsche Car Sourcing
Porsche Cars Wanted
Official Porsche Centre Reviews
Porsche 911
991 : 2011- 18
997 : 2004- 76
996 : 1997-2005 34
993 : 1993-1998 2
964 : 1989-1993 3
Carrera 3.2 : 1983-1989 3
Carrera SC : 1977-1983 1
930 Turbo : 1975-1989 0
Early 911 : 1964-1977 0
Porsche Other Models
Classic : 1950-1965 0
Boxster : 1997- 20
Cayman : 2005- 15
Cayenne : 2003- 3
Macan : 2014- 2
Panamera : 2009- 2
912-914-924-928-944-968 2
959 - CarreraGT - RaceCar 0
Car Parts For Sale & Wanted
Other Items For Sale & Wanted
Wheels Tyres For Sale & Wanted
Number Plates For Sale Wanted

Porsche Services
Porsche Body Shop Repair
Paint Protection & Wrapping
Porsche Classic Insurance
Porsche Classic Parts
Porsche Classic Restoration
Porsche Design Collection
Porsche Engine Gearbox Rebuild
Porsche Heritage & History
Porsche News
Porsche Picture Gallery
Win a New Porsche 911

Porsche Parts
Body Parts, Body Styling
Brakes, Clearance
Electrical, Exhausts
Engine Cooling, Engine Electrical
Engine Rebuild, Heating Cooling
Interior Incar, Lighting
Rubber Seals, Service Parts
Steering, Suspension
Transmission, Workshop Tools
Early 911, 911 - 930, 928 - 968
964 - 993, 996 - 997, Boxster
Cayman, Cayenne, Panamera

Porsche Model Range
911 [991] 2011-Current
Porsche 911 [991]
911 [997] 2004-Current
Porsche 911 [997]
911 [GT] GT1-GT2-GT3
Porsche 911 [GT]
911 [996] 1997-2005
Porsche 911 [996]
911 [993] 1993-1998
Porsche 911 [993]
911 [RS] RS-RSR
Porsche 911 [RS]
911 [964] 1989-1993
Porsche 911 [964]
911 3.2 1983-1989
Porsche 911 3.2 Carrera
911 SC 1977-1983
Porsche 911 SC
911 [Early] 1964-1977
Porsche 911 [Early]
Boxster & Cayman
Porsche Boxster & Cayman
Cayenne & Panamera
Porsche Cayenne & Panamera

911uk Site Partners

Post new topic   Reply to topic
Author Message

Joined: 17 Oct 2010
Posts: 9150

PostPosted: Sat Feb 18, 2017 1:24 pm    Post subject: 911 Virgin Buyer's Review Reply with quote

Thought I'd take a moment and share my experience buying from '911Virgin'


A bit of background.....

This is my third 911. My first, a 996.1 was purchased from a general independent dealer in Surrey and the second from an performance specialist in Hayes. With each I took the step of engaging Peter Morgan for one of his Pre-Purchase Inspections (PPI). Peter is someone who I trust and respect. If you haven't read Peter's reports try and do so. They are thorough, methodical and very honest (http://www.porscheinspections.com/). JZM are also an outfit I have had good dealings with regarding PPIs.

Ultimately a PPI isn't there to tell you what to do. It is there to provide additional data for you to add to what you have already have so you can make the right choice for you. And having benefited from them in the past I never thought I'd buy a car without one having uncovered hidden downsides in several cars that only the PPI turned up. With 911Virgin and my latest car, and also the most expensive by some margin, I didn't get a PPI.

There were two reasons for this. None of them sentimental. Firstly reputation. MJA911, KAS750 and Budflicker all extolled the virtues and quality of customer care from 911Virgin. Michael (MJA911) in particular, whose judgement in these things I respect and trust, provided enough confidence that the 'promise' that the brand Tom is working hard to build at 911Virgin might be met in everyday reality.

The second reason was the knowledge that with this car I'd get the rare and hallowed 'best of both worlds': OPC for main servicing for that all important 'stamp' and access to the ongoing world of Porsche, coupled with ongoing work and care from a high quality independent in Sid from Porsche Torque. Observing Michael's experience and carefully taking his advice illustrated that this would be a good ongoing arrangement. Backed up by a year's warranty as standard within the sale and then careful selection of warranty afterwards this made this big step for me a realistic proposition.

The car has had some problems so I'll share how that has panned out shortly and whether this 'ideal' arrangement has been just that. But some context first.

How did I end up in this position...........

At a meet for the West London/East M4 crowd in December I discussed the milestone my beloved 996 turbo (Ness) had reached: 89,000 miles. Having covered 46,000 of them I was in a quandary. I'm well known for not being in the car washing club. This shouldn't be confused with lacking care for the car. I care deeply about the mechanical integrity of my cars. I want it all to work as intended from the factory or better. I'm fastidious with servicing and repairs and while I'm pragmatic if something needs a fix then so be it. The service history from my cars attests to this. But living in a flat in Harrow makes washing the car a faff as it involves carting buckets of water round the corner to my garage.

Anyway, 'Ness' was driving beautifully and I was thinking should I keep it and aim for the 100,000 mark and spend a little (£10k or so) to give it more pep?

I decided on the former so I contacted Ken at 9E and discussed a plan for my car including a new plenum, intercoolers, exhaust and map. But then Michael (MJA911) asked the killer question: "Would you spend that money on 'Ness' or some more to get a newer 997 turbo?"

It was an interesting dilemma. So I contacted Ken at 9E and shared the news I was changing cars instead. He was courteous and kind and I want to acknowledge that here. He made changing my mind easy. You can often measure the quality of an outfit when these things happen, when a customer changes their mind, and Ken earned my respect by his patience and understanding.

The 'sale'........

Soon after I made that decision an email with a link arrived from Michael: a 25,000 mile 2007 997 turbo with 3 owners, full OPC history in Atlas Grey for sale at 911Virgin. It was stunning and an amazing specification and condition. I opened a conversation with Tom at 911Virgin. A quick phone call gave them the spec for my car, the service history (from Sid at Porsche Torque http://www.porsche-torque.co.uk/) and some workable numbers to change. So I left work early and headed to 911Virgin to see the car. It was stunning. It looked even less than its 25,000 miles, if such a thing was possible.

Tom quickly sussed that my car was a 'good un' despite the inevitable winter dirt on the surface and we agreed a price.

Obviously I arranged for my wife to view it as well. I'm not bothered by who needs to tell the world who wears the trousers. I wouldn't spend such an amount without her consent and agreement. Besides it was a moot step as she has a horse. Then I left to consider it.

Meanwhile the rear spoiler warning light had came on. It would have been possible to have filled the reservoir with CHF and had the fault code erased. But I'm an honest person and instead was open about it. So whoever buys 'Ness' has that inevitable 996 turbo bill out of the way (along with a few others). I arranged for it to be fixed and our agreed p/ex price stood. The deal was done.

Throughout this I had some terrific conversations with Tom about a wide range of subjects but all pertaining to Porsches, 911Virgin and the proposition they offer customers. It was obvious that they took customer experience very seriously indeed. For example, the sale transaction was easy and smooth. Terms an conditions were clearly explained. It was professional and considered. It was never pressured but equally it was never tardy or disinterested. It was always focused on one thing: "Does this work okay for you?" as Tom frequently asks.

The 'problems'.........

A number of problems arose with the car that illustrate what the experience working with Tom and 911Virgin is like. I'll outline these now.

The first came from the minor service and brake fluid change by OPC Brooklands agreed as part of the sale. While doing this they picked up a small problem with the breather housing which had sprung a leak. This is a very common 997 turbo problem. And it isn't a cheap fix being an engine out job to repair. Tom was 100% transparent this had been found. No wiping it down to clear the tell tale oil leak.

I had been due to pick the car up the next day so he kindly offered a loan car, whether I wanted to wait till it was fix or, as this was just before Xmas, whether I collected the car and dropped it back in when it was convenient or me. I selected that as it tied in with other plans. The openness and flexibility was of a form I'd never experienced in buying a car before. I was impressed. Especially as some outfits wouldn't have acknowledged it, let alone work with you on how to remedy it.

Secondly when I dropped the car back for the repair we suspected that the boost wasn't right. Again with no argument this was reviewed and resolved with no fuss. Being a little used car one of the actuators was prone to seizing. This was greased up and sorted. Again no fuss and no problem. In fact the reverse, "Are you sure this is okay for you?" the standard approach from Tom.

Thirdly while being worked on Sid spotted a small leak in one of the front radiators, missed by the OPC. Again, no fuss or drama, this was resolved before I even knew it had happened.

The promise delivered..........

It is in these moments that the measure of a dealer can be seen. When you're buying you're excited and so on. Its easy. But when things happen, and with cars they do very easily, how these things are dealt with reveal the quality that is being delivered. And make no mistake that 911Virgin are delivering quality.

So sorry for the long read but in summary my overwhelming view of 911Virgin is that you may be buying a car, but they are working hard to buy a customer. I'll take that every time.


My experience also illustrates the best of this forum. The friendships, the advice, the insights, the shared knowledge and the connections. At it's best it is a truly extraordinary thing. With the help of this forum I've now covered over 100k in 911s, something I am grateful for.

As I transition from a '6 to a '7 I'm thankful for all the help I've had along the way. There really is no substitute.

Last edited by New997buyer on Sat Feb 18, 2017 2:40 pm; edited 3 times in total
View user's profile Send private message

Joined: 29 Jun 2010
Posts: 15509
Location: Kent

PostPosted: Sat Feb 18, 2017 1:31 pm    Post subject: Reply with quote

Great review. Lovely car. thumbsup

I'm also pleased to hear of more praise for an established 911 dealer.
2007 Guards Red 997 Turbo Tiptronic
ex 2004 Polar Silver 996T Tiptronic
ex 2002 Seal Grey 996.2 C4 Tiptronic
ex 1978 Silver 924 Manual
View user's profile Send private message
The return of Marty Wild
Albert Park

Joined: 04 Nov 2016
Posts: 1592

PostPosted: Sat Feb 18, 2017 1:37 pm    Post subject: Reply with quote

Congratulations and great write up. I recently bought my car from Tom and have nothing but praise for the man. He left no stone unturned in making sure the car was tiptop and I was happy at every step. Of course it went through Sid's hands too. In short, when you're dealing with Tom and PorscheTorque, you're onto to a good thing.
Life's too short for cr4ppy cars, keep it German!

Cayman S 987.1
View user's profile Send private message

Joined: 17 Oct 2010
Posts: 9150

PostPosted: Sat Feb 18, 2017 1:41 pm    Post subject: Reply with quote

Cheers chaps thumbsup

One thing I missed out was in the period Tom was at full tilt and very very busy. But not just from sales but from making sure existing customers were satisfied. His dedication to existing as well as new customers was an impressive thing to witness thumbsup
View user's profile Send private message

Joined: 13 Aug 2008
Posts: 1111
Location: Leicester

PostPosted: Sat Feb 18, 2017 1:46 pm    Post subject: Reply with quote

Thumb Great write up.

Nice to hear positive write ups about dealers too - don't think I have ever heard a bad word about 911virgin and would not hesitate to go to them in the future.
997 PDK - Black
View user's profile Send private message
spongebob squarepants

Joined: 20 Dec 2009
Posts: 5187
Location: Manchester and Iraq

PostPosted: Sat Feb 18, 2017 2:19 pm    Post subject: Reply with quote

I have bought 2 911's from 911v and experienced exactly the same high level of service, nothing is too much trouble and always 100% honest. Very good px pricing taboot thumbsup
991 C2S PDK with X51 430 powerkit in racing yellow, PCCB, PDCC, PSE, Carrera S alloys, Sports design package with ducktail.
“Herman yellow, the last of the naturally aspirated”

EX 997.2 Carrera 4S PDK
EX 997.2 Carrera S PDK
EX 993 C2 manual in guards red
EX 997 C2 gen 2 PDK
EX 993 Targa
EX 993 Carrera 4 manual
EX 996 3.4 Cabriolet
EX 986 boxster

View user's profile Send private message Visit poster's website

Joined: 12 Jan 2013
Posts: 369
Location: Buckinghamshire

PostPosted: Sat Feb 18, 2017 2:32 pm    Post subject: Reply with quote

Top Man - Great review.
I've never used 911v, but now will consider popping in when its my time to upgrade next year.

See you next weekend...

90 Porsche 964 CSR (RPM Technik)
95 Porsche 993 C4s
96 Porsche 993 C2s
View user's profile Send private message
the other me

Joined: 02 Aug 2014
Posts: 407
Location: Girona/Riga

PostPosted: Sat Feb 18, 2017 2:55 pm    Post subject: Reply with quote

It is great to read such positive experiences with an indy specialist.

With service like that one can only wish them further & continued success, they are a credit to the term "customer service" , which in so many other cases is no more than "lip service", as many threads on here will attest to.
996turbo , 9e38 with bigger TB, switchable 9e exhaust (used only in loud) soldered coolant pipes, OEM GT2 front PU, LHD, in the best colour (seal grey )
View user's profile Send private message

Joined: 14 Apr 2013
Posts: 4004
Location: North East England

PostPosted: Sat Feb 18, 2017 3:02 pm    Post subject: Reply with quote

Cracking write up fella. Nice to hear of a good, honest car dealer.

View user's profile Send private message
Le Mans
Le Mans

Joined: 06 Mar 2014
Posts: 16212
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Sat Feb 18, 2017 6:16 pm    Post subject: Reply with quote

Your best post Paul. Great little read and very informative. I likey Thumb
2000 Manual 996 C4 Arctic Silver Convertible

View user's profile Send private message

Joined: 30 Jan 2015
Posts: 1438
Location: Somerset

PostPosted: Sat Feb 18, 2017 6:54 pm    Post subject: Reply with quote

Yes great post indeed N997B , I too was wowed by Tom and all at 911 Virgin a great set up Thumb
997 3.8 C2S
987 Boxster 3.4S
Disco 3
2012 VW Polo

1964 1071 Cooper S
1964 1071 Cooper S 1991 Pirelli Classic winner
1971 1275 Cooper S as new time warp
1996 106 Peugeot van (pride of the fleet)
View user's profile Send private message

Joined: 15 Apr 2009
Posts: 320
Location: kent

PostPosted: Sat Feb 18, 2017 7:50 pm    Post subject: Reply with quote

That looks fantastic Paul, try to keep the bird poop off this one though...

Glad things went well with Tom, my experience was excellent as well, top outfit and most likely when I change from my C4S it will be into something that has tempted me on their website.

Look forward to catching up at some point and seeing the new car.

I might see if I can make it to Dinslaken this year.
View user's profile Send private message

Joined: 05 Oct 2016
Posts: 464
Location: Peterborough

PostPosted: Sat Feb 18, 2017 8:22 pm    Post subject: Reply with quote

great review and write up! superb car! enjoy! Thumb
997.2 C4S
View user's profile Send private message

Joined: 01 Nov 2015
Posts: 2496

PostPosted: Sun Feb 19, 2017 7:47 am    Post subject: Reply with quote

its a good review, its also highly unusual for a car dealer to be so interested in their customers. Thumb
View user's profile Send private message

Joined: 13 Mar 2008
Posts: 9424
Location: West London

2009 Porsche Boxster 987

PostPosted: Sun Feb 19, 2017 3:00 pm    Post subject: Reply with quote

Great write up Paul ....... and I also have only for praise for 911virgin and in particular Tom ........ but the whole team are a class act.
View user's profile Send private message

Joined: 06 Sep 2011
Posts: 165

PostPosted: Sat Mar 18, 2017 11:44 am    Post subject: Reply with quote

911V are great, we bought our first Porsche from them back in 2010 when SWMBO wanted a Boxster. I've since bought another and sold 3 back to them.

All of my dealings with Tom and Terry have been great. Can't recommend them enough.

Current 14 991 GT3, 986S, 2017 Cayenne Diesel Platinum
Previous 997 GTS, 996 GT3
Flat out to the end of the road!
View user's profile Send private message

Joined: 20 Oct 2015
Posts: 553
Location: Brize Norton

PostPosted: Sat Mar 18, 2017 11:53 am    Post subject: Reply with quote

It certainly seems 911V have a great thing going on, and I wish more places followed their way of thinking.
View user's profile Send private message

Joined: 26 Oct 2009
Posts: 1170
Location: Blighty

PostPosted: Sun Mar 19, 2017 5:18 pm    Post subject: Reply with quote

As above always good to hear of great customer service. More importanly is the part where they deal with issues as any Porsche sales centre can be 'nice' when dealing with a sale.

I bought mine from Specialist Cars of Malton (SCoM) and as mine is a keeper (I do not think I will ever afford a RS Sad ) I possibly will not have to deal with anyone else aside from the independant Porsche service centres.

SCoM similarly were very good and stuck by their bumper to bumper 12 month warranty with no fuss or bother.

Finally, it also very good to hear of someone happy to put miles on their car instead of owning a garage queen. Thumb . Happy motoring . Next post 200,000 miles - ??

View user's profile Send private message

Joined: 17 Oct 2010
Posts: 9150

PostPosted: Sun Mar 19, 2017 5:29 pm    Post subject: Reply with quote

Pip1968 wrote:

Finally, it also very good to hear of someone happy to put miles on their car instead of owning a garage queen. Thumb . Happy motoring . Next post 200,000 miles - ??


There are one or two would wish my next post wasn't for another 195,500 miles... Wink

Indeed. I've been mightily impressed by 911v despite the B.S. car dealers have to put up with from Joe Public. Sure there are a lot of dodgy car dealers but some buyers who don't cover themselves in glory either.

Anyway off to get ready to add another 100 miles tomorrow thumbsup
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic   All times are GMT - 12 Hours
Page 1 of 1

Jump to:  

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum
You cannot post calendar events in this forum