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Senoj said:You are not wrong mr cherburator.
I think its the fact that Porsche absolutely wring out the marketing mop when it comes to track cars and motorsports. The halo cars are always marketed in that context and to be fair, why not, its powerful emotive stuff. When they turn round and say err, well we actually didnt mean you to actually use it like that or if you do you're on you're own mate.. Its a tad disengenuous to say the least..
But, to be fair to Porsche your are right in saying that the cars are so good out of the box that its not a massive problem. I have had a few run ins with porsche warranty dept over the years. A recently replaced (300 miles old) clutch on my gen1 gt3 grenaded itself and took the housing with it, not cheap and they wouldn't pay. Not because it was used on a track but because they could not identify why the problem happened and it was therefore not their fault. i asked them if they thought it was my fault? No, they said we just dont know how it happened so we can't cover it. Utter nonsense and it took a huge amount of effort, stress and hassle to finally get some "goodwill", horrible experience. Then all sorts of nonesense about aftermarket grills (no renewal this time) that they would happily remove for me for £350, the c/l wheel debacle...but never have i ever been asked if the car was on a track or not. To be precise i have never had a claim refused because of that. At Spa a couple of years ago i was under the car adjusting the rear bar and noticed a significant oil leak, very lucky spot...Porsche assist picked it up, took it to Porsche Liege where it was fixed under warranty. They even gave me a hire car to drive home and keep for a couple of weeks and then paid my fares back to liege to collect it.
The problem with Porsche and their extended warranty is nothing to do with track or no track. Its all to do with the massive inconsistency of how they apply their ambiguous rules and regs. Its full of snares and is such an anti customer product i dont know why they bother. The stupid check you have to pay for, no mods whatsoever etc. The rows they must have over it beggars belief. Why not turn it on its head, smile and be totally customer centric, say yes more than no, charge a little more for it if you are that concerned and be the best in the business. Customer retention and all that..
NXI20 said:Lest no one forget
Senoj said:You are not wrong mr cherburator.
I think its the fact that Porsche absolutely wring out the marketing mop when it comes to track cars and motorsports. The halo cars are always marketed in that context and to be fair, why not, its powerful emotive stuff. When they turn round and say err, well we actually didnt mean you to actually use it like that or if you do you're on you're own mate.. Its a tad disengenuous to say the least..
But, to be fair to Porsche your are right in saying that the cars are so good out of the box that its not a massive problem. I have had a few run ins with porsche warranty dept over the years. A recently replaced (300 miles old) clutch on my gen1 gt3 grenaded itself and took the housing with it, not cheap and they wouldn't pay. Not because it was used on a track but because they could not identify why the problem happened and it was therefore not their fault. i asked them if they thought it was my fault? No, they said we just dont know how it happened so we can't cover it. Utter nonsense and it took a huge amount of effort, stress and hassle to finally get some "goodwill", horrible experience. Then all sorts of nonesense about aftermarket grills (no renewal this time) that they would happily remove for me for £350, the c/l wheel debacle...but never have i ever been asked if the car was on a track or not. To be precise i have never had a claim refused because of that. At Spa a couple of years ago i was under the car adjusting the rear bar and noticed a significant oil leak, very lucky spot...Porsche assist picked it up, took it to Porsche Liege where it was fixed under warranty. They even gave me a hire car to drive home and keep for a couple of weeks and then paid my fares back to liege to collect it.
The problem with Porsche and their extended warranty is nothing to do with track or no track. Its all to do with the massive inconsistency of how they apply their ambiguous rules and regs. Its full of snares and is such an anti customer product i dont know why they bother. The stupid check you have to pay for, no mods whatsoever etc. The rows they must have over it beggars belief. Why not turn it on its head, smile and be totally customer centric, say yes more than no, charge a little more for it if you are that concerned and be the best in the business. Customer retention and all that..
Senoj said:Yes, i read your ordeal on PH. it's dissappointing and lets the brand down IMHO. I would bet if they changed their attitude there would be a net gain in customer retention rather than any increased costs.
Ive not renewed mine this time. If i self insure i wont refuse myself any claims :floor:
NXI20 said:Lest no one forget
kas750 said:I think a bit of common sense when reporting a fault with regard to the circumstances of the failure would help to oil the wheels of administration when making a claim.
nick w said:NXI20 said:Lest no one forget
Cor, haven't seen that pic for a long old time...that was at Brands wasn't it ?
:?:
Senoj said:nick w said:NXI20 said:Lest no one forget
Cor, haven't seen that pic for a long old time...that was at Brands wasn't it ?
:?:
Nope, USA somewhere.
NXI20 said:Senoj said:nick w said:NXI20 said:Lest no one forget
Cor, haven't seen that pic for a long old time...that was at Brands wasn't it ?
:?:
Nope, USA somewhere.
VIR or Lime Rock istr